How is this a best western plus?
I was quite excited to stay here on a work trip as the building looks absolutely beautiful. This soon wore off. Initially when I arrived for check in the lady on reception refused to let me in as the ... more
I was quite excited to stay here on a work trip as the building looks absolutely beautiful. This soon wore off. Initially when I arrived for check in the lady on reception refused to let me in as the room had only been pre-approved on the work credit card (which I did not have). My colleague experienced the same issue the week prior to this but had the paperwork with the last four digits of the work credit card as was granted a key to the room. I had the exact same information but was not allowed in. In all honesty I wish I had just left and driven home at this point. Anyway, three hours later my colleagues arrived with payment and I was given access to this beautiful building.....
I stayed in the Dubarry room. I'm not sure if the cleaning team had missed this off their list for the whole four nights I stayed......chewing gum stuck to the bedroom window, dead flies and cobwebs in the net curtains, the last guests half used shower gel on top of the shower, some kind of fruit seeds on the floor and blackjack sweet wrappers behind the headboard on the floor (probably still there) this all remained for the four delightful nights I spent there.
Evening meal. The restaurant was never busy but the service is so soooo slow. There appeared to be lots of staff hanging around but not actually doing anything. One of them could have at least cleaned the enormous cobweb hanging from the ceiling near the till area which could have been there for years looking at the size of it. The food itself is average, not at all worth the price.
Breakfast. This was actually okay but if you are in a rush just avoid because you will be there for at least half an hour waiting for some egg on toast when no one else is even in there. Baffled to say the least.
Overall, although the building is lovely but the way it's managed has absolutely let it down, hopefully it gets sorted in the future. However, won't be returning to see it! less
Adrian Withington, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Thank you for taking the time to place your valued feedback and observations online via Tripadvisor, in regard to your visit to Best Western Plus Aston Hall Hotel.
We are very disappointed to read of your issues, please accept our apologies for the shortfalls in service you encountered and would like to reassure you that your experience is not that of the usual high standards of service that we so regularly deliver at Aston Hall.
We would have appreciated the opportunity to have discussed your issues on a more personal level with one of our duty managers, which would have allowed us to have taken the relevant actions for you to have had an improved stay.
We hope to have the opportunity of welcoming you back to Aston Hall in the future.