Best Western Plus Aston Hall Hotel

We booked for Sunday lunch for a party of 6. It turned out to be a huge disappointment. Alarm bells were ringing when we were told the soup of the day but not the roast selection. When we asked, the waiter went to the kitchen to ask but by the time he returned to our table he'd forgotten the second choice of two and had to go back to ask again. Faulty Towers echoes here! The starters were actually good when they eventually came - the service was incredibly slow even though the restaurant was far from busy. When the main courses were brought, the waiter brought the wrong meat choice for one person and another who'd specifically made a request about his choice was brought a plate which was not what had been requested. The roast potatoes were hard and the veg very al dente. Though the yorkshire puddings looked nice they had a taste to them which was unpleasant and the chef was very liberal with the pepper. Unfortunately it was poor and could have been so much better with more attention to detail and listening to requests. less

I stay in several hotels a month and I have become very specific about what works and what doesn't work in a hotel. I can honestly say that Aston Hall was faultless. The staff were incredible and have clearly grasped and actually deliver high quality customer service, the food was stunning and no adjustment on the menu was too much trouble and the food was more than fairly priced and the room cost was very good value. This is definitely my new hotel for when I'm working in that area. Top marks. less

The event took place in the conference and banqueting suite. The tables were set beautifully with white linen. An excellent meal which we had to pre order first the staff were helpful and efficient. The guests had time to chat because nothing was rushed between the three course meal which we finished off with coffee, tea and of course chocolates. less

Very well look after during the meal by the waiting staff. The starter was Cod cheeks freshly done in breadcrumbs and tartare sauce. The Liver & Bacon was superb asked for it ‘pink’ and pink it was, a really light eat when cooked this way. The polenta on a bed of a rustic tomato sauce was excellent. A great meal. less

For my Birthday we celebrated with an Afternoon Tea at The Aston Hall Hotel. We had a wonderfully unrushed enjoyable tea, in lovely calm surroundings. The staff were very welcoming and helpful (especially with my elderly mother and our call out to the AA). Aston Hall is a beautiful Manor House and catered for a marvellous afternoon tea. less