Best Western Plus Aston Hall Hotel

This weekend we have had the pleasure of hosting our wedding day in this beautiful venue. From the moment we enquired to handing in our key, we have been treated so warmly and professionally. Special mention for Kelly our fairy godmother.To Tom who on the day gave his total attention to detail and could not do enough to help and lastly to the chef who not only created a beautiful menu but also created some very happy vegans xxxx Many thanks to you all and we will be visiting soon #homefromhome less

All I expect is for a room to be warm, quiet and dark: and this room failed on all counts. The bathroom was insanely cold, and 3 members of staff failed to get it warm, presumably because it was a massive room with no radiator in it, only a towel warmer. The fan in the bathroon ran without stopping, preventing sleep, until I climbed on a chair to turn of the plug at ceiling height. The bedroom has so many blinking coloured lights going on it was like a fairground (bedroom radiator lights, tv, digital clock, red and green lights at skirtboard level outside bathrooom). Designed to look good but the most uncomfortable room I've seen in years. The tap at the sink not even positioned correctly, it was blocked from turning by the sink. Had nobody noticed (how would that be possible when cleaning it?), or do they just not care? Massive lack of care in this room. less

I visited the hotel for afternoon tea with some friends and as I am coeliac I needed a gluten free option. The afternoon tea I received was one of the best I have ever had, the sandwiches were fresh and tasty and the buns excellent, there were so many I had to take some home, my friends afternoon tea also looked lovely . Would highly recommend less

This is our second visit and will not be the last. The hotel itself is clean and comfortable and the rooms are very nice and well equipped. It's the staff that set this place apart though. From check-in to check-out, we felt welcome and valued but genuinely so. No fake smiles here. The food is excellent and reasonably priced. Can recommend the gnocchi. Delicious. I wish I could have finished it! I hope we will be back soon. less

The night was very enjoyable, the food was hot, which at these type of functions is rare at other establishments. All the waiting staff very polite, knowledgeable, and courteous. They were very efficient at clearing the dirty pots and keeping our table clean. Looking forward to frequenting your establishment very soon. People are quick to criticise and slow to congratulate. Well done! less