Nice hotel - Details need attention
13/08/2017 davidg1382, Bramhall, United Kingdom
Stayed 4 days while attending a local event. The hotel is beautifully situated, very clean and with friendly, courteous staff. We dined one night and were directed to the bar to have a drink and view ... more
Stayed 4 days while attending a local event. The hotel is beautifully situated, very clean and with friendly, courteous staff. We dined one night and were directed to the bar to have a drink and view the menu. The drinks came, the menus didn't. The single bar man was taking orders for bar food and having to physically take them through to the restaurant resulting in queues for drinks in the bar. Other people there were complaining about the time between receiving menus and having someone take their orders. At one time during the meal the bar man and the restaurant manager were both serving at tables despite their being plenty of restaurant staff so something is wrong with the training and organisation.
At breakfast none of the tables had teaspoons. We asked for marmalade with our toast but it never came though other tables had some.
Having said all that the food for both dinner and breakfast was beautifully cooked when it arrived.
We informed reception that we had a bulb out but it didn't get replaced.
Details that really should be easy to sort out but would we stay again - definitely. less
, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Thank you for your review
May l apologise for the poor service that you received while staying at Aston Hall - l have brought all these issues to the Operation Managers attention to address. We have just appointed a New Restaurant Manager who will also have your feedback to start implementing more Coaching & Training in his new role. I hope in the future that the service & standards will be what all our guests expect and that we can be proud of.
Thank you for bringing these matters to my attention and l look forward to your next visit being what we would both expect the service to be