Arrive mid Sept 2020 with no hand sanitiser on arrival and a killer look from male staff member as I dared to open door before putting on face mask.
The room had problems
1, it was at the top of the hall with more stairs than a none fit person can manage.
2, The room was really big but the layout had very tall display cabinets instead of side tables and we found we had to balance our phones on 3 inch decor surround. and if you want to read in bed while your partner sleeps, you will need to keep the main light on.
3, Don't order room service if you get the Empire fork room as there is not a two person table but a v-large desk for one or the other to use comfortable.
4, The leather chesterfield looks great but don't look to close in the button depressions as these have dust and yuk/crumbs.
5, Suspect white crusty something on one of the curtains which keep the some light out but not long enough.
6, Shower room was cramped with no shelving to put out toiletries, spots of black mould posed whether cleaned properly on investigation skirting-boards dust was easily spotted.
7, Full hot breakfast was good but had to prompt to get sauces. My main concern was that I watched the table next to me get cleared then with spray and wiped, all good you may say, but what the waitress did was put the milk jug and packeted sugar on the chair while she spayed the table and milk jug and then set the milk back on the table for the next guests to use. It took two members of staff to be told before the milk jug was removed.
8, A sewage smell was very prominent on leaving our room and on check out there was a report of no hot water and then no water while her husband was in the shower by another guest.
9, Please note that the phones tend to be switched off at the wall so investigate this before you have to go down to reception with a request or complaint.
10. This is the second visit in 3 years, we didn't have a favourable time then and after this fiasco we will not be using this Hotel ever again. less