Attention to detail and a cheap shot....
26/10/2015 Kevin L, Harrogate, United Kingdom
We booked this hotel via a website for an overnight stay. Lovely location, very convenient for the M1. Our room was very good, modern and very well equipped. However, when we checked in, our room was ... more
We booked this hotel via a website for an overnight stay. Lovely location, very convenient for the M1. Our room was very good, modern and very well equipped. However, when we checked in, our room was really cold. When making the reservation, we were asked to indicate an estimated arrival time, which we did. It would have been a nice touch if the room could have been warmed up for our arrival. The in-room safe was locked with a code, presumably set by the previous guests. This should have been noticed when the room was being serviced. The TV had a mind of its own, only giving intermittent service with the sound not in synchronisation with the actors mouths. Breakfast the next morning was excellent, but on checking out the hotel played a cheap shot on us. We had been asked if we wanted a Sunday paper and had ordered the Sunday Times. The price should have been £2.50, but we were charged £3.18. I have never experienced this before, and made my view clear to Reception. This is a nice hotel, but attention to detail and resisting the opportunity to make profit from the provision of a newspaper would enhance it even further. less
David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
First let me thank you for your constructive feedback and i am glad that on the whole your experience was a positive one.
I agree it is sometime the little details that can undo what could have been a great stay and we will work hard to make sure it does not happen again. I am also grateful for you to have highlighted the issue with the newspaper charge. After some investigating it seems that this is a procedure that was introduced some years ago and was never changed (mea culpa for not noticing it before), it has now been done and should never have been put in place in the first instance.
Again thank you for your feedback and do not hesitate to contact me if you are to stay with us here at Aston Hall in the near future.