Fantastic hotel with unbelievable staff
30/03/2019 KillieBoab39, Kilmarnock, Scotland
We stayed here for the Kazakhstan v Scotland match earlier in March. The hotel was everything we hoped it would be. Clean, tidy, good sized rooms and bathrooms with good food for breakfast and althoug... more
We stayed here for the Kazakhstan v Scotland match earlier in March. The hotel was everything we hoped it would be. Clean, tidy, good sized rooms and bathrooms with good food for breakfast and although I didn't have dinner any evening, they even put food on for us when we came back from the match nearer midnight. I have to mention the owner/franchise holder/manager or whatever the title of Sohan Singh is. He was there till the minute the bar closed and we went to bed (4am I think) and was back at breakfast to greet us at 10am, but he could have been there since breafast opened for all I know. This happened every night we were there. He must have been running on empty and deserves a huge bonus for looking after us. The only time I didn't see him was when we left at 5am for the airport. What a guy. Thank you Sohan! less
Best Western Pl... M, Администратор at Best Western Plus Astana, responded to this review
Dear Guest, thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey.
Best regards, Best Western Plus Astana