26/06/2019 LDB65, London, United Kingdom
Well located, room looked decent on check-in. Rationed toiletries, coffee and tea would have been fine if leaving the green please clean my room signed had worked. It didn't so then you have to chase ... more
Well located, room looked decent on check-in. Rationed toiletries, coffee and tea would have been fine if leaving the green please clean my room signed had worked. It didn't so then you have to chase it up or do without. Wifi was unreliable. The lifts are too small, slow and miss floors no matter how often you press the buttons, particularly annoying when your keycard keeps deactivating. And trying the stairs I ended up in the kitchen, lost on the 2nd floor and clambering over what looked like new room doors left in the stairwell. Oh, and on checkin I was allocated a room that was still in use and had a man's luggage in it! Breakfast was ok, the staff thete helpful but the breakfast room is low ceilinged and unappealing. The room had it's own thermostat controlling temperature but a note on it said not to make any changes!? less
Best Western Pl... M, Администратор at Best Western Plus Astana, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Guest Relations Manager