Best Western Plus Astana

13A Dostyk street, Astana, 010000, Kazakhstan
based on 73 reviews Trip Advisor Logo
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Best Western Plus Astana

The Best Western Plus Astana is a modern hotel located in the heart of the historic center of Astana in a lively area within short distance to main administrative sites, business centers, shopping malls and must visit places. The hotel is surrounded show more

For meetings and events enquiries please call 0844 387 62 40

Pets not accepted
Check-in & Check out14:00:00 | 12:00:00

Reviews of Best Western Plus Astana

Traveller Overview:
4.5 Rating: 73 reviews
Excellent 56%
Very Good 28%
Average 9%
Poor 2%
Terrible 2%
Rating

alberto_simoncini, wrote review 16/02/2020

Poor hotel

I stayed two nights in the hotel and I found the room in line with the cheap price applied (40 euro). The check in took too much time being only one person dedicated at the reception (with a queue of ... more

Owner Response
Best Western Pl... M, Менеджер по связям с общественностью at Best Western Plus Astana, responded to this review
Dear alberto_simoncini, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Kamil Karimov Guest Relations Manager Best Western Plus Astana
Rating

JoachimM426, wrote review 05/12/2019

Excellent staff on top Location for reasonable Price

You get everything you need on an excellent location for a reasonable price. Very nice an clean rooms in a sufficient equipped Hotel. Nice gym area. What makes the hotel outstanding is the excellen... more

Owner Response
Best Western Pl... M, Администратор at Best Western Plus Astana, responded to this review
Dear JoachimM426, Thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We put a lot of efforts to make your stay enjoyable and comfortable.again soon. Special thankful greeting to you from Mister Sohan Singh. He really appreciates you for such wonderful feedback. We hope you will come back and see us. Sincerely, Kamil Karimov Guest Relations Manager Best Western Plus Astana
Rating

Johnnyonefoot, wrote review 30/11/2019

Nice Hotel

Good hotel located near the Presidential Palace. Ideal for exploring the city from. Rooms ok, though slightly dated. Rush hour traffic could be heard in the morning with an alarm clock of honking horn... more

Owner Response
Best Western Pl... M, Менеджер по обслуживанию клиентов at Best Western Plus Astana, responded to this review
Dear Johnnyonefoot, Thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We put a lot of efforts to make your stay enjoyable and comfortable. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kamil Karimov Guest Relations Manager Best Western Plus Astana
Rating

WarrenL677, wrote review 12/11/2019

Good value

Centrally located, easy to walk to all Astana tourist attractions including Presidential Palace and Bayterek Tower Price is low, room was fine and comfortable. Breakfast was ok though food didn’t s... more

Owner Response
Best Western Pl... M, Администратор at Best Western Plus Astana, responded to this review
Dear WarrenL677, Thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We put a lot of efforts to make your stay enjoyable and comfortable. We hope you will come back and see us again soon. Sincerely, Kamil Karimov Guest Relations Manager
Rating

Stam_Rados, wrote review 07/08/2019

Excellent option in Astana

It is an excellent hotel to stay in Astana. Very nice rooms, quiet, convenient location, there is a trading center close to the hotel. Decent breakfast, very good choice make no problems for several d... more

Owner Response
Best Western Pl... M, Администратор at Best Western Plus Astana, responded to this review
Dear Stam_Rados, Thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We put a lot of efforts to make your stay enjoyable and comfortable. It is great to know that You liked our gym and staff. We hope you will come back and see us again soon. Sincerely, Kamil Karimov Guest Relations Manager Best Western Plus Astan