Best Western Plus Astana

Visited Astana for the football match between Kazakhstan and Scotland. Best Western Plus Astana located in the central business district, a few minute walk from Bayterek Tower and the Presidential Palace, and a central location in a somewhat spread out city. Staff were friendly, and barman kept the bar open late for us! Room itself was very spacious and very clean. Great choice for breakfast. Can’t complain, and was fantastic value for money, and would be top of the list if visiting Astana (Nur-Sultan) any time in the future. less

The service is good and the room is clean, it's a good hotel. The breakfast is delisious, if there are more chinese salat will be better. Actully people here are friendly. Thanks for the good service and help. less

We stayed here for the Kazakhstan v Scotland match earlier in March. The hotel was everything we hoped it would be. Clean, tidy, good sized rooms and bathrooms with good food for breakfast and although I didn't have dinner any evening, they even put food on for us when we came back from the match nearer midnight. I have to mention the owner/franchise holder/manager or whatever the title of Sohan Singh is. He was there till the minute the bar closed and we went to bed (4am I think) and was back at breakfast to greet us at 10am, but he could have been there since breafast opened for all I know. This happened every night we were there. He must have been running on empty and deserves a huge bonus for looking after us. The only time I didn't see him was when we left at 5am for the airport. What a guy. Thank you Sohan! less

Had a four night stay at the Best Western plus and the experience was well above expectation. All the staff greet you with a smile and will go the extra mile to help guests. Nothing is a problem. The staff were welcoming and courteous. Especially the assistant GM Sansa Singh who demonstrated extraordinary customer care. He literally seemed to be around 24/7 - at breakfast, in the dining room and at the bar and always willing to help. Plenty of choice at breakfast and a good choice of tasty food on the dining menu. Location is ideal as a base. I found the hotel staff indicative of the people of Astana - warm, friendly and welcoming. I didn’t book a taxi from airport in advance and was faced with the quite often usual scene at airports of drivers wanting extortionate fares. So would advise pre booking a transfer with hotel. less

You ll see from a map that this is very centrally located. 2 minutes walk from the Presidential Palace and thus very close to the main drag leading through central Astana. You can walk to any of the sites you d want to see. The Opera house is for example about 30 minutes away on foot. The rooms are a good size and spotlessly clean, with great beds and good bathrooms. Wifi is fast , free and reliable. There is a very serviceable gym with 4 cardio machines and some decent free weights and benches. Space for stretching too. Breakfast is functional, although the coffee is very good. It is a buffet style affair that is not in relative terms as good as the rest of the hotel. Having good hot porridge though is a good start to the day when it is minus 15 C outside. All the hotel staff seemed to speak English and were very helpful indeed. They can fix airport transfers in advance if you require it and their car service was excellent. If you want a safe, smart hotel but without paying the relatively higher rates of some of the big chains here, then you cant go wrong with this place. less