Best Western Plus Astana

This is a reasonable hotel. But the thing that makes it really outstanding is the people. From the moment I checked in until the time I checked out (late) I experienced nothing but the very kindest and best service. The food in the ground floor restaurant is very good. The breakfast rather "so so" frankly and the rooms a little overheated for my taste in the middle of a Kazakhstan winter. The bar is good and the location is fine. But the people make it. I found that the people I dealt with in Astana from a hospitality perspective were all very good. But these guys at the Best Western Plus were the best. Highly recommended. less

I used to stay at this hotel during my business trips. Good breakfast, nice staff, comfortable bed and excellent location near must visit places. If you will come to this hotel, try to choose yard view rooms. They offer transfer service, but never used. less

I have stayed at this hotel before as is in a good location near my customers offices. The rooms are very good western standard with good WiFi. You can’t charge meals in restaurant to your room so have credit card or cash. Also best to know a little Russian as even with pictures on menu they can still lead to confusion. The temperature dropped to -15c from zero in one day so bring hat, gloves and jacket as it’s cold. Also the footpaths are all very sloppy... watch out for marble floors as mixed with water they are ice rinks! Very interesting city less

Stayed here for 2 nights. Arrived by taxi from the airport, hotel was easily located. Hotel receptionists were friendly and spoke Russian and a few English phrases. Rooms were immaculate and I can't fault them, even providing a view of the twin golden towers. The hotel is located near many restaurants and close to the Bayterek Tower as well as the Presidential Palace. Like Astana on a whole, the hotel was very quiet, practically empty. Therefore breakfast was very personalised with the chef and hotel manager specifically bringing us Kazakh dishes to try. Their restaurant was also good to on those commonly rainy days with everything from pizza to Chinese, our meals once more being personalised by the hotel manager. If you're coming to Astana, I can definitely recommend this hotel. less

An excellent hotel in downtown Astana, close to the major attractions, plus restaurants, shops, nightlife, etc. Room was well appointed, with all necessary amenities, very comfortable bed and wifi. I would like to have control of room temperature, which is controlled by a hotel central air conditioning system. Breakfast was high quality, as well as dishes at the restaurant during dinner time, Staff at the reception were excellent, they arranged an airport pickup during early morning hours, noticed my room preference for a high floor with a view, plus were able to accommodate a late checkout request, Also, being a tourist from Brazil during first visit to the city, reception staff were very attentive and provided tourist guides and maps plus recommendations, also directions for services and made me feel safe and welcomed. Would recommend this hotel to anyone visiting Astana for business or leisure. less