Best Western Plus Astana

I have stayed at this hotel before as is in a good location near my customers offices. The rooms are very good western standard with good WiFi. You can’t charge meals in restaurant to your room so have credit card or cash. Also best to know a little Russian as even with pictures on menu they can still lead to confusion. The temperature dropped to -15c from zero in one day so bring hat, gloves and jacket as it’s cold. Also the footpaths are all very sloppy... watch out for marble floors as mixed with water they are ice rinks! Very interesting city less

Stayed here for 2 nights. Arrived by taxi from the airport, hotel was easily located. Hotel receptionists were friendly and spoke Russian and a few English phrases. Rooms were immaculate and I can't fault them, even providing a view of the twin golden towers. The hotel is located near many restaurants and close to the Bayterek Tower as well as the Presidential Palace. Like Astana on a whole, the hotel was very quiet, practically empty. Therefore breakfast was very personalised with the chef and hotel manager specifically bringing us Kazakh dishes to try. Their restaurant was also good to on those commonly rainy days with everything from pizza to Chinese, our meals once more being personalised by the hotel manager. If you're coming to Astana, I can definitely recommend this hotel. less

An excellent hotel in downtown Astana, close to the major attractions, plus restaurants, shops, nightlife, etc. Room was well appointed, with all necessary amenities, very comfortable bed and wifi. I would like to have control of room temperature, which is controlled by a hotel central air conditioning system. Breakfast was high quality, as well as dishes at the restaurant during dinner time, Staff at the reception were excellent, they arranged an airport pickup during early morning hours, noticed my room preference for a high floor with a view, plus were able to accommodate a late checkout request, Also, being a tourist from Brazil during first visit to the city, reception staff were very attentive and provided tourist guides and maps plus recommendations, also directions for services and made me feel safe and welcomed. Would recommend this hotel to anyone visiting Astana for business or leisure. less

This is a great hotel, and doesn't fit the usual image of a Best Western in the US; it is much more luxurious, and would be closer to a Hilton in the US. Not only are the rooms spacious and gorgeous (I was upgraded, so my room was gigantic, and had a couch and two chairs, a desk, and a large bed - and still plenty of space to walk around), but the service is warm, friendly, and accomodating - and you may find the hotel management roaming the breakfast room, and checking to see if everything is to your satisfaction, which is nice to see. less

Good hotel with clean rooms, good breakfast and friendly service, but the best thing is the location, just steps away from the photogenic Nurzhol Boulevard. Wifi slowed down a bit in the evenings when too many people were on it, but it was fast all other times of day. Good, reasonably priced option overall. less