In order to write a proper review, one needs to know who is writing it.
Ive stayed at 5 and '7' star hotels in 8 different countries. My wife has a degree in hotel management.
I'd classify this hotel as a nice 3.5 star hotel.
The rooms are clean and modern. I stayed in a kitchenette suite and was surprised at how well appointed it was with a fan over the stove, and not a cheap fan, a braun. The staff is polite and accommodating. The breakfast was, surprisingly, cooked properly with an acceptable amount of choices.
During this time of covid, sanitizer was provided. The staff wore masks.
If I was to make a suggestion to the staff to improve service:
When I entered the unit, I searched through the cupboards and drawers trying to find the cooking utensils. There are none. There's not much point having a kitchenette unit without a way to use it. I've stayed in kitchenette units before and all of them had a basic assortment of plates and cups, can openers, pots, pans etc.
I was disappointed with that because I travel with food that needs to be cooked so I don't have to eat at expensive restaurants and I was excepting to have a basic spread of cooking equipment. Especially for the price.
Please consider adding some basic equipment to your kitchenette units. I've never seen a kitchenette unit that doesn't have anything to cook with until this visit. Most people don't travel with an assortment of pots and pans, that's why we book kitchenette units, because those basic utensils are normally provided. So I was unable to cook the food I brought, and the kitchenette was of no value because I had to eat at a restaurant.
In this regard, the room did not meet my expectations.
That's the only complaint I have, and given that I booked a kitchenette so I could cook my own food, instead of a regular room, it's a big one. less
GuestXperience Team, Other at Best Western Plus Ardmore Inn & Suites, responded to this review
We are sorry to hear that some aspects of your stay made it very unsatisfactory for you. We appreciate your calling our attention to these matters - we will review each of your points and we will make sure these do not happen again. Guest satisfaction for us is highly rewarding, thus we value every feedback we get as it makes us improve better. Again, thank you for your thoughts, feedback, and constructive comments, it is highly appreciated. We would love it if you would come back to stay with us again - we have no doubt that the next time you would have the wonderful experience that the vast majority of our guests have.
Best Western Plus Ardmore
Customer Care Team