Best Western Plus Antibes Riviera

On reading the hotel description on Trip Advisor, I saw that it seemed that all rooms had a decent view some either a view of Baie des Antibes and others the French Alps. Imagine my surprise when the room we were shown had a great view of the front garden and the main road. I queried this with reception and in order to get a room with a decent view, I was asked to pay another 40% for an upgrade. The room did have a balcony and was clean and tidy. However, it was sparsely equipped; no Nespresso machine, no ironing board and no complimentary newspaper or Bath robe all of which were listed on Trip Advisor Hotel reviews page.There was a kettle, but there was a ration of 2 sachets of coffee only. I did ask for extra and these were provided. There were china mugs, but plastic stirers - not a metal teaspoon as I would have expected. I don't know who concocted them, but I read some glowing reviews before I booked which was why I chose this hotel and was very disappointed with the whole experience. The continental breakfast, which we did not take, would have cost 26euros for the two of us, so we went to the next-door mini market and boulangerie each morning for provisions and were well fed for about 6 euros a day.The staff were friendly.and in the main quite helpful. less

Stopped here for four nights with friends and used it as a base to discover Nice,Cannes and Monaco.Room was great,clean,comfy bed and nice bathroom.A little bit out of the centre of Antibes but close to bus stop.Staff were great ,especially Clementine who helped with all our questions.Would definitely stay again 😀 less

While staying at Best Western Plus Antibes Riviera in Antibes, France I found a hidden camera disguised as a digital clock glued to the bottom of the tv and connected to power. I plugged the hidden camera into my computer and the computer showed that it is a video recording device and not a digital clock. The hotel staff admit that these are in every room and it is even visible in the photos online of their room. I notified the Federal Police who came to the hotel and dismantled the device and confirmed from internal part numbers that it is most likely a hidden camera, they took it into evidence. The front desk clerk told the police that he is the manager but later told me that he is only front desk staff after the police left the property. I observed and took pictures of another one of these hidden cameras on his desk next to his computer as if he was recently retrieving information from it one his computer. we left the hotel immediately after filing the police report and booked a different hotel. The clerk who claimed to be a manager to the police but was actually front desk staff, refused to refund our money for the remaining days of our pre-paid stay, we had occupied the hotel for less than 12 hours. This same clerk laughed at us in the lobby when we first brought the camera to his attention and told us “f..k you” when we asked to call the police. When I told him we are checking out early because of the hidden camera he refused to provide documentation for the check out. Only after I began recording him on video he was able to give me a check out document but falsified the dates on it. When I asked him to produce a check out document with the correct dates he said he does not know how and has never had to do an early check out in his whole career. Again, after I began recording him he was able to quickly provide the correct document. I am seeking damages and expenses from Best Western for this incident and the resulting costs. I am also filing separate charges against best western brand with the US embassy. less

I was delighted of choosing Best Western when I went to my trip of the French Riviera, it is very convinient compared to other hotels, it is very well located in Antibes which is a lovely town, I choose to stay in Antives as a base and travel every day to Cannes and Nice, the trip by car, train or bus is convinient and no more than 20 mintues. The hotel staff was very attempting to my requests and the room was modern, clean and with AC which not always you will find in the summer! less

We were due to fly to Rome for a city break, however we woke up, in a hotel by Gatwick airport 3 hours before we were due to fly, to an email from Easyjet saying our flight was cancelled!! What do you do?? We looked at same day flights to Rome or other destinations but they were all too expensive, so we got in the car and drove to the South of France! We drove through the night and watched the sun come up on the beach, which meant we were shattered. We booked two rooms for two nights at this hotel. Szilvia and the other Reception staff were extremely helpful and the hotel was lovely, very clean with really comfy beds, air con, and a fridge with a complimentary bottle of water. The bakery and shop by the hotel were lovely too, the shop has a machine which squeezes oranges for fresh orange juice, which was delicious. Thank you very much for making us feel very comfortable at your hotel, resulting in us having a great time away after a very rocky start! less