Best Western Plus Antibes Riviera

For almost the last 8-9 years,i visit Antibes regularly. And i was always complaining the hotels around are usually in old buildings,no or few parking spots, working with winter time lessened staff and the breakfast (infact for most of the hotels in France it is same) is never satisfactory. I stayed in Best Western Plus Antibes Riviera on 19th December. The staff were friendly and helpful,the location was near to the spots i had to be, the building was perfect and new,the room was clean and comfortable,there is a dedicated parking lot at the backyard, and the breakfast was perfect! I was really fully satisfied with my stay and get back to this hotel on to stay two more nights before driving back to Italy. After almost a decade i finally found the perfect business hotel in Antibes. I would like to share my gratitudes one more time with the hotel staff via this comment... less

We stayed at this lovely place in October and it was a refreshing welcome after staying in a different hotel nearby that was neither nice or friendly. All of the front desk staff here go out of their way to make you feel welcome and help with any questions. They all spoke English and each recommendation they made was perfect. We walked to the train and bus station each day to travel up and down the French Riviera. Lovely little market and bakery close by as well. We had a balcony view that was great. Yes, there is a busy street, but we were so tired each night it never bothered us. The balcony doors are pretty heavy duty and great soundproofing. Excellent breakfast each morning. They even had scrambled eggs and bacon! Would highly recommend a stay here. less

On reading the hotel description on Trip Advisor, I saw that it seemed that all rooms had a decent view some either a view of Baie des Antibes and others the French Alps. Imagine my surprise when the room we were shown had a great view of the front garden and the main road. I queried this with reception and in order to get a room with a decent view, I was asked to pay another 40% for an upgrade. The room did have a balcony and was clean and tidy. However, it was sparsely equipped; no Nespresso machine, no ironing board and no complimentary newspaper or Bath robe all of which were listed on Trip Advisor Hotel reviews page.There was a kettle, but there was a ration of 2 sachets of coffee only. I did ask for extra and these were provided. There were china mugs, but plastic stirers - not a metal teaspoon as I would have expected. I don't know who concocted them, but I read some glowing reviews before I booked which was why I chose this hotel and was very disappointed with the whole experience. The continental breakfast, which we did not take, would have cost 26euros for the two of us, so we went to the next-door mini market and boulangerie each morning for provisions and were well fed for about 6 euros a day.The staff were friendly.and in the main quite helpful. less

Stopped here for four nights with friends and used it as a base to discover Nice,Cannes and Monaco.Room was great,clean,comfy bed and nice bathroom.A little bit out of the centre of Antibes but close to bus stop.Staff were great ,especially Clementine who helped with all our questions.Would definitely stay again 😀 less

While staying at Best Western Plus Antibes Riviera in Antibes, France I found a hidden camera disguised as a digital clock glued to the bottom of the tv and connected to power. I plugged the hidden camera into my computer and the computer showed that it is a video recording device and not a digital clock. The hotel staff admit that these are in every room and it is even visible in the photos online of their room. I notified the Federal Police who came to the hotel and dismantled the device and confirmed from internal part numbers that it is most likely a hidden camera, they took it into evidence. The front desk clerk told the police that he is the manager but later told me that he is only front desk staff after the police left the property. I observed and took pictures of another one of these hidden cameras on his desk next to his computer as if he was recently retrieving information from it one his computer. we left the hotel immediately after filing the police report and booked a different hotel. The clerk who claimed to be a manager to the police but was actually front desk staff, refused to refund our money for the remaining days of our pre-paid stay, we had occupied the hotel for less than 12 hours. This same clerk laughed at us in the lobby when we first brought the camera to his attention and told us “f..k you” when we asked to call the police. When I told him we are checking out early because of the hidden camera he refused to provide documentation for the check out. Only after I began recording him on video he was able to give me a check out document but falsified the dates on it. When I asked him to produce a check out document with the correct dates he said he does not know how and has never had to do an early check out in his whole career. Again, after I began recording him he was able to quickly provide the correct document. I am seeking damages and expenses from Best Western for this incident and the resulting costs. I am also filing separate charges against best western brand with the US embassy. less