Great two night stay very nice hotel
Arrived early after the hotel had had a busy weekend so no early check in available so we enjoyed high tea in the beautiful garden along with a glass of bubbly. On check in our room had everything we... more
Arrived early after the hotel had had a busy weekend so no early check in available so we enjoyed high tea in the beautiful garden along with a glass of bubbly. On check in our room had everything we needed. As COVID protocols were being followed there was no housekeeping service for the second day but the hotel provided a goody bag of essentials outside our room in the morning to top up teas coffees and toiletries. Dinner was tasty but the menu was limited, we were happy with our choices. There is an excellent bar and drinks can be taken in the garden also. We felt bar prices were very reasonable. Breakfast was comprehensive and well organised due to very efficient staff working very hard. Staff were very friendly and helpful but always busy. Nice to chat with the GM who is very hands on and also very friendly and genuinely concerned about guests comfort. Chippenham was very quiet in the evening but we got the train to Bath ( 10 mins to station and a 10 minute journey) which was fun. Would happily return. less
General Manager, General Manager at Best Western Plus Angel Hotel, responded to this review
Thank you very much for your kind review which the team and I appreciate very much. We were very pleased that you had a good short break with us and a positive experience at The Best Western Plus Angel Hotel. Your feedback is important and valuable to us, as it is only by receiving comments both positive and negative that we can hope to improve on the service and quality that we offer our guests. You will be pleased to know that we are currently working on new menus for our restaurant and bar, so hopefully when you return to us, you will see the positive changes we have made. It was an absolute pleasure to have met you whilst you were staying with us and we look forward to seeing you back soon again. If I can be of any further assistance, please do not hesitate to contact me.