A Good afternoon spoiled
06/07/2019 lorddon2016, Chippenham, United Kingdom
I'm sorry to say having visited this hotel with members of my family for what I thought was a good afternoon of chat with tea and cakes, the whole thing was totally spoiled by the terrible ... more
I'm sorry to say having visited this hotel with members of my family for what I thought was a good afternoon of chat with tea and cakes, the whole thing was totally spoiled by the terrible parking system that this hotel uses, this is the second time we as a family have had to pay the extortionate parking fines (They use an outside company called parking Eye).You are supposed to get three hours free, but beware, if you make a small error on inputting your registration they will still use that against you, even if you prove that you were indeed in the hotel paying for the facilities.
So sorry but we will have to give this hotel a miss from now on in! less
James S, Manager at Best Western Plus Angel Hotel, responded to this review
I am sorry that you find the hotel's car parking management system to be 'terrible'. We, as many private car parks do, employ the services of a third party Automated Number Plate Recognition system, namely Parking Eye. As we do not charge our guests or patrons to use our car parking facilities we find this is the best way to ensure that only genuine patrons are using these facilities, as this has been a real issue for the hotel in the past.
Unfortunately due to the automated nature of the system if an error is made upon inputting your registration a fine will automatically be issued. Whilst the system is quite sophisticated it is still only able to deal in absolutes and therefore a car registration is either correct or it is not.
Any guest or patron who receives a fine for whatever reason, can appeal their fine through Parking Eye and by providing proof of their patronage of the hotel will have their fine cancelled.
I understand your frustration at receiving a fine and I am sorry if this has negatively impacted your view of the hotel, however I am confident that the appeal process through Parking Eye is comprehensive and if proof of your visit is provided to them your fine will be revoked.
Thank you for providing your feedback.