Best Western Plus Angel Hotel

We first stayed at the angel after my partners fathers funeral we stayed in room 104 back in 2019 the stay was terrible .we were given a second try to see if it had improved ..what a difference ,this time we were in room 116 the new build as before I have mobility issues so needed a lower floor this was perfect ,the court yard has been cleaned and the flag stones not as slippy this time.the room was nice and clean the beds very comfy and the room nice and warm there was a fan which proved handy come the evening .this time the bathroom had a lovely large walk in shower all very clean and working perfectly ,nice hot water and plenty off it .we ate in the restaurant the bar staff and restaurant staff were very friendly and nothing was a trouble the menu is a little limited but that’s the joys of a pandemic the choice of drinks and garnish for my gin was fabulous.tummy’s very happy and full we Set off to bed we watched some tv then drifted off .lovely peaceful nights sleep we trotted down to breakfast,the staff greeted us warmly and showed us the ropes ,continental choices and a buffet full English ,toast options were offered .we throughly enjoyed our breakfast this time as our last stay it was not included in the price …the manager Johnathan has worked hard and it shows his staff were informative and friendly the bar area and public places were clean and sanitised and a massive improvement on our last visit ,well done . The angel best western is a good place to base your stay to visit the area as there’s great links to bath ,Bristol and all the historical places in the beautiful West Country .well done this time keep up the good work . less

Dreadful stay! Toilet not working filling all the time and overflowing! Given a bath mat to use and told maintenance on leave! No alternative rooms as the only other spare had a fault too Breakfast hilarious , order eggs with your buffet breakfast and they arrive with your cereal Every table was an issue with eggs! Poached instead of fried! 6 eggs arriving at one table when they had finished! Faulty Towers or what.. comical if you didn’t have to pay. Never again less

We had a lovely two day break over November and really enjoyed it with a lovely stay. Good was very good, well presented and presented. The room is very spacious with a king size bed, rainhead shower and good facilities in the room. We would say that some more drawers would have been nice instead of storing in the wardrobe. There is a hairdryer, iron, ironing board, kettle and large TV. The surroundings of the hotel was really nice with some outdoor space. There is an indoor swimming pool as well if your fancy a dip or to stay healthy. All in all, a very nice stay. Hotel is slap bang in the shopping district and you have lots of shops and two shopping arcades. less

We stayed for two nights at the Angel Hotel. Meeting up with lots of friends. Johnathon the general manager and his staff could not do enough for us even though they are struggling with staff shortages we were cared for morning , noon and night. Breakfast was very nice, service very good. Sunday lunch was tasty and well organised as we were a huge group and in the evening we decided we were all hungry so Johnathan opened up the kitchen and personally made us all sandwiches!! What a fantastic example to set to his staff who all seemed to be learning from him. They were hardworking, professional and pleasant such a refreshing change from what we have become used to when staying in hotels. I have no hesitation at all in recommending a stay in this lovely place made all the better because of the people who work there. less

Stayed for 3 nights with breakfast. Room was comfortable, if a little warm. Window was left open throughout our stay to compensate. Lovely courtyard garden area for summer, great for cocktails, less good in November. Breakfast was fine, eggs and toast cooked to order improved the offering. Dinner menu basic and not such good value. There are plenty of places to eat within a 5 minute walk. Good base for exploring the area or oif you need to be in Chippenham. less