Best Western Plus Angel Hotel

I was attending a gathering celebrating my son's wedding and stayed at the Angel In Chippenham. When i arrived there was some confusion about how many nights i had confirmed. it was not the hotels fault, most likely my lacking computer skills, but the staff was flexible and gave me the same rate for the second night. The room was very big and comfy with a great bed. The location was very good and within walking distance of some good eating. There is a nice indoor pool and work out area. I highly recommend this find place. less

Stayed at the Hotel for 4 day in March and was great this time was a different matter as Hotel and Staff are great but Evening Meal was just a Bar meal !!! so if you are going to have a Nice evening meal in the Hotel forget it. I also had the Treacle sponge and custard and when it arrived I asked if this was it as had Jam over and was clearly the Cake that was left over from the afternoon. less

The Angel Hotel is right in the centre of the lovely town of Chippenham, with easy walking to shops, pubs and restaurants and with a car park at the rear. Our room was a good size with a warm, comfortable bed and a spacious bathroom. WiFi was free, easy to use and provided a good signal. The food was well-cooked, tasty and served promptly, even when our large party of 48 were eating at the same time. Drinks at the bar were fairly expensive but that is not uncommon in a hotel like this. The Angel is an old coaching inn with lots of history and character, probably with planning restrictions limiting the amount of change permitted. Bedrooms inside the main building reflect this, with uneven floors and fairly small windows. By contrast, our bedroom in the annex befitted the modern building that it was. The disadvantage of the annex was the dash across to the main building when raining. There are no lifts in the hotel but staff were on hand to carry heavy cases upstairs. The staff were all efficient and helpful and the young duty manager was on hand throughout the weekend, greeting us on arrival and ensuring prompt service in the restaurant. She even came to check that our departure went smoothly and wished us a safe journey. A few minor points needing attention were reported on departure but, overall, this was a very enjoyable stay in a good hotel. less

Me and my husband stayed for 1 night at the hotel on 30th September. When we arrived at 2pm to check into our room, we were told that it wasn't ready. At 3pm they said the room was ready for us and as soon as we entered the dust and dirt was clear to see! Thick dust on top door frames, so visible that you could see the dust hanging. Carpets and not been hovered and look old and dirty. The toilet had thick brown slime running down the sides. After finding this, we checked the bed, duvet and pillows. The pillows had big patches of dribble stains. This was the last straw! I went down to the reception to complain, and they came across as if they didn't care. The manager then came and said she would get her cleaning staff to clean the rooms. 2 and a half hours later they said it was ready. This was 5:30, bearing in mind the check in time was 2pm!! For £120 a night this is the worst hotel we have ever stayed and spoilt our weekend. The staff were unprofessional, constantly on their mobiles and were not interested in the slightest. Be warned DO NOT STAY HERE!! less

Room very clean and good size, however to reach the room we had to climb 4 sets of stairs, NO LIFT, in this day and age not acceptable, then the room, as you opened the door we were met with a blast of heat no matter where we looked we could not find any switch off point or thermostat, we were told later that apparently it was underfloor heating. Food wasn't bad, restaurant/bar service was reasonable. Overall thought the hotel was tired, could do with a major re-vamp inside, would we return probable not. less