Good , but could try harder
21/04/2018 dnabas71, Stanford-Le-Hope, United Kingdom
I stay here sometimes on business and overall its a good experience. The hotel is nicely located and food and service is good. Only feedback, that's not positive is that more smiles and a look as if y... more
I stay here sometimes on business and overall its a good experience. The hotel is nicely located and food and service is good. Only feedback, that's not positive is that more smiles and a look as if your happy to see a guest is always a good idea when 'checking in'. This for me lets the hotel down as it is 'hit and miss' as to whether you get a warm welcome or a 'I can't be bothered' to look up from the screen and smile or interact at all. There is always back of House , which is a valuable part of a hotel if customer service is not suited. Apart from this point the food I thought is good, service attentive and staff are good. less
LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Dear dnabas71 Thank you for choosing to visit The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience.
We are extremely proud of the warm and friendly welcome that all guests receive in particular our convenient location, and good food and service. All of our team receive dedicated customer service training and I will remind them of the importance of providing a consistently friendly welcome to all guests.
Thank you for visiting us and we look forward to welcoming you back to the Hotel again soon. Please book directly with us for the best rates.
Nikola Garnev, Hotel Manager