Best Western Plus Angel Hotel

Went for afternoon tea although it was very nice and staff were lovely little disappointed as it wasnt as nice as previous one I had a few months ago nearly half the cakes.wish I took a picture to compare today. less

cut the long story short: the hotel: missing door in a wardrobe but a letter of apology on the table. the bed hard but I like it this way. good location for the town good shower and bath in general small swimming pool and mini gym still ok all clean THE RESTAURANT don't try it if u r over 60 you will die before u get served. the place was empty. 4 of us ordered and we got the mains 40 mins later. those were mostly burgers no justification for such delay another 20 mins to get deserts but they are just ice cream. we have been here 2 days so far and it was exactly the same yesterday so it is not one off. see the pic of my meal. it was a sea bass and the price is over 13 quid. I may be wrong but it is miniscule for 13 quid. I returned it and asked for a burger. 20 mins ago and still waiting. less

I stay here sometimes on business and overall its a good experience. The hotel is nicely located and food and service is good. Only feedback, that's not positive is that more smiles and a look as if your happy to see a guest is always a good idea when 'checking in'. This for me lets the hotel down as it is 'hit and miss' as to whether you get a warm welcome or a 'I can't be bothered' to look up from the screen and smile or interact at all. There is always back of House , which is a valuable part of a hotel if customer service is not suited. Apart from this point the food I thought is good, service attentive and staff are good. less

Very friendly reception Nice old house Feeling like Harry Potter as each room has its own name Lobby with mixed but cosy furniture. You feel as if you were part of a fairy tale. Very supportive personnell less

Front of house, bar, foyer attractive and welcoming Restaurant fine with unchanging menu. Staff attentive and helpful. We were in the courtyard wing but despite dire weather no umbrellas availabe (unlike BW plus Blunsdon House near Swindon. Room: bed comfortable, Unheated bathroom, really chilly. Shower curtain stained and dirty. Changed quiclkly by excellent room staff, replaced by another old, stained but clean one. Net curtains really dusty and dirty. Curtain hook missing and curtain hangind off as a result. Might expect it in slightly down market B&B but NOT acceptable in BW 4star plus at £120 a night. less