Best Western Plus Angel Hotel

Stayed here for a night and was really impressed with the cleanliness, the décor and the friendly staff. The huge, comfortable bed and large room was a real plus as well so we slept very well and I would definitely recommend. Very good!! less

Stayed here for two nights with friends who booked two rooms one for us and one for them. We booked well in advance and our friends had asked for us to have rooms near each other. We were actually on different floors. First impression as we walked into our room (which was Sutton in the old part of the building) was not good. It did not resemble photos on the website at all. It is in desperate need of decoration the net curtains were ripped and did not appear clean the window sash was broken and the windows were stuffed with card. Which made them impossible to open. The furniture is old and outdated the room is very dark. The bathroom is also in need of refurbishment. The breakfast wasn’t very good either. Baked beans arrive cold even after being returned for reheating. The little white pots I am sure are the issue as the pot is hot but the contents cold. The rest of the cooked breakfast was not pleasant and also not hot. Coffee is from a machine and came out like dish water. On our second morning the only choice of egg was scrambled which was burnt. When we ask for an alternative we were told that was all there was. The only decent thing about the breakfast is the toast! Although the staff are friendly. It didn’t compensate for the condition of the rooms and breakfast issues.Ths hotel did not meet the standard of previous Best Western hotels we have stayed in. We would not stay there again. less

Excellent value for money. Rooms were really clean and comfortable, plenty of choice for breakfast. Pool lovely and quiet. Hotel is also in a great location, right in the middle of town. Will probably return at some point. less

Stayed here for a business trip in Chippenham, stayed in the Superior - Double Room. The room was large spacious and comfortable - large desk should you need to do work. The bathroom had plenty of toiletries and a large bath/shower very spacious and even had a padded bench to sit on at the windowsill. Breakfast was included and was good, location wise its well situated in the middle of town there is a great gastro pub behind it serving brilliant food. The only issue I had was that the curtains don't fully close and that other guest were quite loud - it appeared a lot of young children were travelling together, some kind of youth sports team - you could hear them running about the corridors. less

Mattress issue dirty old strained .my grandson had to sleep on this ,he suffers with exma, not good. This hotel could have a better rating if the management checked these issues. This isn't rocket science . less