Disappointing return visit
03/09/2019 G1424MFwendys, Bishops Stortford, United Kingdom
Restaurant needs consideration. Only 8 people in restaurant in the evening. We waited 55 minutes for the steak to arrive - we were amazed as it was “Steak Night”
Breakfast ingredients - need a revie... more
Restaurant needs consideration. Only 8 people in restaurant in the evening. We waited 55 minutes for the steak to arrive - we were amazed as it was “Steak Night”
Breakfast ingredients - need a reviewing
as horrid
We overheard a gentleman sitting next to us say “that’s the worst poached egg I’ve had in my life. How can you bugger up a poached egg?” I told him we had poached egg the previous day and ours were the same. The colour of the yolk was practically nonexistent - insipid - revolting. They made me feel sick to look at them. Clearly the cheapest battery farm eggs the hotel could buy!
Lavatory not working in our room during our first night. Requested another room at 7.00am. At breakfast I was apprehended by a member of staff who tried to talk us into staying in the room as they “knew” what the problem was. If they knew there was a problem why let out the room? Being apprehended at breakfast didn’t make for a relaxing meal as I was happy in the knowledge I was moving room and hence felt this was unnecessary. I had already repacked and come to terms with the inconvenience of repacking.
New Room - lavatory worked for the first day and then next day the lavatory was a problem - when flushed the water level rose to the top of the water bowl. When I reported the issue to reception I was told that the room above (our first room) had the same problem too. So the problem toilet issue was ongoing in the room that the member of staff tried to keep us in!So twice we have had to be inconvenienced first thing in the morning after waking and having to go to the lavatories in the main bar area!
Bathroom cleaning needs addressing as heavy lime scale around the taps. Also the extractor fan in our 2nd room wasn’t working.
The swimming pool can be enjoyable if some of the regular membership users are not in attendance. Some of these people tend to make hotel guests feel like they are trespassing. The members tend to think they have a right of passage and can tell guests where they can swim!
Room furnishings in both rooms - blinds were torn, dirty, broken cord so unable to open the blind.
In the past 5 years we have stayed at The Angel 2 to 3 times a year and sadly we have seen the hotel decline from a good quality establishment to an inferior establishment. The staff are lovely but of course they have to work within the budgets and constraints the owners impose!
Will we stay again? The standards have declined so much - save from the central location and taking a chance on the swimming pool users - we have to consider if we are getting value for money and the answer is no.
In conclusion you will get much better value at the local Premier Inn where we have stayed many times. Premier Inn rooms are consistently of a very high standard in terms of cleanliness, furnishings and facilities at competitive rates. The Angel just doesn’t compare in value for money.
Note to owners. If you’re not interested in the Angel Hotel sell it to someone who is! less