Best Western Plus Angel Hotel

OK hotel, nothing special, if at half the price paid it would be value, somewhat shabby, the breakfast down at the local Wetherspoons is better for less than half the price. Overall very disappointing less

My wife and I stayed at this hotel last weekend in connection with a wedding in the locality. The room was fine, parking area at rear of hotel adequate. Access at front of building restricted as area pedestrianised. Breakfast was fine even if service was a bit haphazard. Suggest ask for room in new area near car park as revellers can be heard in older rooms. less

My partner and I are big potter fans and on a spare of the moment decided to go up to lacock to visit the abbey and look up some of the filming locations, we have stayed at a few best westerns in the past they provide good locations for good value. The Angel has nice location not far from lacock and has good facility's for the price the pool is small but enjoyable for a float about and the gym again is small but has everything for a good work out would deffo recommend to any couples , we had a upper tier suit that was lovely. Would deffo go back if we where in the area less

I am a fan of Best Western hotels but this one is not so good. Firstly parking is a nightmare. People shopping appear to use the car park so little room for paying guests! Layout of the hotel is strange; you have to walk through the new part of the hotel and the courtyard to reach an unmarked reception area. I was told I was not entitled to any points( I am a platinum card holder) as I had not booked directly with the hotel! Shame as I booked and paid for 3 rooms for 2 nights. Room was ok . Clean and comfortable with everything in working order. No upgrade was available. Bar was pretty grim. No atmosphere and more like a cafe area. The restaurant looked uninviting so we ate out for dinner. Breakfast uninspiring. Poor selection on the buffet and cooked order arrived before our toast and coffee and before we had finished eating our fruit and yoghurt. Hot food just dumped on the table! Did not use leisure facilities. Some staff were nice and friendly whilst others obviously hated their job and let it show. Good location for a hotel but not sure I would stay again. less

The hotel seemed lovely - a great courtyard, the restaurant seemed spacious and clean and the leisure facilities were good! The staff at the reception and in the restaurant were lovely - all very attentive and friendly, they couldn't do more for you. However, it wasn't all great: The layout of the hotel is random, you have to walk through the whole hotel passing rooms and the courtyard to get to the unmarked reception after parking your car - it doesn't flow very well. The bed flat sheets are we're too small for the beds and consequently I found myself sleeping on an uncovered mattress when waking in the middle of the night - not the most hygienic. The cleaning staff were not great, we had dirty cups and spoons in our room when we arrived and our friends had a dirty pillow case on the floor when they entered their room. Whilst the cooked breakfast was really great they weren't consistent with the quantities, on the first morning we had two hash browns, and on the second morning only one - I love hash browns so was a little disappointed!! The continental breakfast is definitely not worth the cost - cereal, limited fruit and not great pastries for £8.50 - no thank you! I wouldn't rush back here personally, however if you need a hotel that is in the centre of Chippenham it is an option that should be considered. less