Best Western Plus Angel Hotel

The building is lovely from the outside and the public areas were nice enough. Reception staff were very helpful. Our room wasn't ready so we agreed to take another room in the main building. We were advised that it would have more character. It did. It also overlooked a brick wall but as we weren't planning to spend hours in the room it didn't matter and probably made it quieter. Comfortable bed, shower was fine. We were pre warned that there was a large party in. That is fine but not enough staff did leave other tables a little abandoned unless they could catch someone's attention. Breakfast was nothing special, especially having had a really good brunch very nearby the day before. It was a lot to live up to which sadly it didn't The pool was not a great experience. The ladies shower was running on full for both days. They were apparently waiting for a plumber. I would say it well and truly warranted paying emergency call out rates - a terrible waste. The location was a great base for visiting Avebury. All in all it was a nice building, with staff that cared. It just needs the management to care a little more too. less

This could be a fantastic location but the hotel is looking pretty shabby. The downstairs of the hotel is ok but the rooms are looking worn. Choice of dinner was limited wiith few healthy options. Breakfast inedible and wifi not sufficient for business use. less

We were very happy with our Sunday night away. Chippenham is a very nice little town and the Angel is in the perfect location. The garden at the back is very nice. I made use of the swimming pool but was a little concerned at the amount of water being wasted form a shower that was continually running for the whole time I was there! Another lady told me who was a member that it had been running for nearly 2 weeks!!! I did report it to reception and hopefully it will soon be sorted. The wasted water over that time must be phenomenal. The meal was good and the room which was in the main hotel was large and had everything you could want. The bed was comfortable. Breakfast was ok although no fresh fruit only tinned and also only white bread! Could I also just say without sounding really miserable that the piped music needs rethinking! It nearly drove us mad at evening meal and also breakfast. We weren't the only ones a few people were also complaining about it! Apart from these niggling things all was good. less

6 of us stayed in 3 adjoining rooms. Rooms, bed etc very nice. Bathroom could do with shower curtain regular changing, bit more cleaning of the shower walls and floor. Orange mould was prevalent. Bit of bleach and washing would do the job. Had to ask for bath towel for two people. Some towels looked little tired and worn. Staff very polite. Place is excellent. Breakfast was very nice. Little over run on Easter Sunday. Staff did their best to manage. Location is brilliant. No room air conditioners but Fans were in the rooms. less

This is a nice, quirky but well appointed hotel, good rooms, good staff and good service, location in the centre of Chippenham is great, we had a small problem but it did not detract from the overall experience less