Best Western Plus Angel Hotel

Not good value. There's a Premier Inn opening in Chippenham soon which will be far cheaper and better quality rooms. It also uses Private Eye to manage parking, make a mistake and you'll get £100 fine. The bar staff were very nice and the 'town centre' location is good, but if you don't need the town centre, I wouldn't stay here. I did ask the hotel staff to get the manager to ring me back after I complained, but they didn't bother. less

One of my work colleagues finished working with the company this month and we decided to take him out for a meal to say goodbye. The staff at the Angel Hotel could not have been more friendly. We were served by a young lady called Millie and the food was great. I will definitely be going back again. Thank you the Angel Hotel. less

Hi Guys, I'm sorry to say having visited this hotel with members of my family for what I thought was a good afternoon of chat with tea and cakes, the whole thing was totally spoiled by the terrible parking system that this hotel uses, this is the second time we as a family have had to pay the extortionate parking fines (They use an outside company called parking Eye).You are supposed to get three hours free, but beware, if you make a small error on inputting your registration they will still use that against you, even if you prove that you were indeed in the hotel paying for the facilities. So sorry but we will have to give this hotel a miss from now on in! less

This deal was absolutely great. I cannot understand some of the poor reviews I read before travelling. The room we were allocated was large, comfortable and clean. The pool was really good to go to after a fairly long day,and the evening meal was first class. For £25 pp you could get two excellent courses. Breakfast was fine in the morning. All staff were most helpful and friendly and I would say this was one of the best deals I have experienced (and I have been on quite a lot). less

This hotel is in a great location in the centre of town with a Wetherspoon’s very close by. We stayed at the hotel for a week and had adjoining rooms which were clean and comfortable. The hotel itself was very nice and the garden area, whether drinking a cup of coffee and reading the paper in the morning or sitting with a glass of wine in the evening was very welcome. From the moment we arrived we found the reception staff friendly, informative and helpful. Nothing was too much trouble. We made use of the excellent pool everyday which was never crowded and one time we had it to ourselves. However what let the whole experience down was the breakfast. Every day we had to ask for something, either there were no glasses, no bowls, no plates for the toast or no spoons. The first day there was no butter only Flora on offer which none of us liked. On asking if we could have some butter, we were told they had run out. There were only three days out of our seven day stay that there were flavoured yogurts (again we were told they had run out and were waiting for a delivery), and for two of those days we had to ask if there were any flavoured ones. The fruit on offer was all tinned and hit and miss as to what you would get, one day grapefruit segments, then another day peach halves with pineapple rings, then sliced peaches another day. The fresh fruit was very sparse, grapes for three days, then nothing for a couple of days and then an orange. It wasn’t as if we were ever late down to breakfast as we were always there by nine o’clock and never more than two or three tables occupied. We asked for loose sugar one morning to put on the cereal as there were only sugar lumps on the table and we were told by the breakfast staff and also the barman that they don’t have loose sugar. We said that we had packets in our room and we were told, “Well, we don’t have it in the restaurant or bar you’ll have to get it from your room”. We did just that bringing packets from our room each day. Later in the week a sugar dispenser with loose sugar appeared by the drink’s machine. It was not all bad though as the cooked breakfast was fine. However, we were very disappointed with the whole breakfast experience, the first time ever with a Best Western. less