Best Western Plus Angel Hotel

We went for a Valentine’s meal and an overnight stay with breakfast. The hotel is being refurbished and we were on the top floor of the new block nearest the car park, which is separated from the main olde part of the hotel by a pleasant courtyard with flagstones, gazebo for smokers, etc. There was a wedding reception going on with a disco. We used the gym and pool in our building although the water could have been warmer! The main meal in the picturesque hotel was chef cooked, not out of a freezer, served by knowledgeable staff. The front of the hotel is at the end of the High Street, very hand for the town’s Saturday market leading down to the riverside park. less

The room was basic and very dirty, our toilet had mould in many places. Although the hotels being renovated this room was not clean. The room was 115 and in a little annex from the main hotel. Poor access through a slippery entrance due to the rain. The breakfast was very good therefore the cost was decent. £94 for two people with breakfast. I guess you cannot moan too much. The lady on reception was very friendly and couldn’t do enough to help. All in all it’s a 2 🌟 hotel max. less

We came here with a group of about 20 people for a Christmas Lunch. The lunch cost £22 for 2 courses plus a mince pie and coffee. We chose to have a starter and main course and although the starter was ok, the Christmas dinner was the worst l have ever had. I’m sure the turkey was processed meat and the sprouts were frozen. People who’d ordered the beef said it was so rare and tough that even if they’d managed to cut the meat, they couldn’t chew it. The service was so slow, we gave up waiting for the coffee and mince pie. As l’d heard that the hotel had recently had a new manager l thought it was only fair to contact him first before writing a bad review. I emailed him on 27th December but have still not had a reply. Chatting to a group of friends about it, one of them said that she had also emailed the Manager to complain about a lunch she’d eaten there. He had not replied to her either. This is not the way to run a hotel/ restaurant. Several people l have chatted to in the town say the standard of the food and service at the Angel Hotel has deteriorated over the past couple of years. It’s such a beautiful hotel with a lovely ambience in a prime location. What a shame that the management are not listening to customer’s comments. less

We booked and stayed here as if was my father in laws funeral and the hotel was within walking distance of where the wake was held .the reception desk was not obvious looked a bit like a point of sell area not a reception desk .but reception was to the point with clear information and polite .we had the last room left and it was disabled friendly which was handy as I recently had a hip replaced .the room (104) was in the new part of the building through an uneven slippery courtyard pretty in the summer but a tad dangerous in winter for elderly or myself having to be careful of tripping , the room was very clean with safe ,iron and board,hair dryer Wi-fi and tv tea coffee making etc the bed it’s self seemed to be just a standard double !would have been nice had it been king sized .the bathroom was large with disabled toilet but strangely a shower over bath it did have grab bar but can’t understand why not a walk-in shower I found it difficult to get in and out safely also the on off tap for the shower/bath was missing leaving a rusty wing nut to use !the hotel is being refurbished but we weren’t told this on booking so when I came back to the room at after 5 the workmen were still there and there was a bit of noise from outside the window in the room didn’t totally close and we found the workmen stood just outside the window to smoke which came in through the window not pleasant for a non smoker !!! Also the same this morning at 8am as they parked their van close to our window and we had their early morning banter !!!! I totally understand work has to been done but we paid £150 the the night and that didn’t include breakfast !!! Not really worth the money I think but hey ho .on checking out we were asked had everything been ok and I did mention the early wake up at 8 am by the workmen and the staff did apologise ,I think that at £150 fit the night and it’s a best eastern plus I would have had a more luxurious room and stay .we wont return there again .you need to up your game best western . less

The staff, on reception, restaurant and breakfast time were very helpful and welcoming. The food was enjoyable, restaurant prices not too bad, although if breakfast hadn't been included in the booking deal, I would not have paid the £12 plus for it, as there are very many cafes in the town catering for breakfast. The hotel is very well placed in the lovely town of Chippenham. The older rooms of the hotel could do with redecoration, as they are looking tired, but other than that we thoroughly enjoyed our stay, and would definitely stay there again. less