Best Western Plus Angel Hotel

We had a lovely stay at The Angel Hotel which had been prebooked to include breakfast and evening meal. However after discussing with the receptionist that we were no longer needing the meal on the final evening we were informed that we could use the allowance for our guests on the Sunday lunch who were coming to my mothers 80th birthday meal, meaning we had paid for 12 meals and had 12 meals. On check out we were surprised and disappointed to have been charged for our 4 guests for the Sunday lunch. On explaining our position we were told that meals can not be exchanged for different days, which contradicted the advise we were given previously. Therefore we had to pay the excess bill of £85.00. We had enjoyed a lovely stay in the hotel in which the staff had been very attentive and the facilities were lovely but this left a sour taste. less

Me and my husband stayed here after attending a friends wedding reception and party which was also in the hotel, the reception staff were very helpful, the room was spacious and clean, friendly bar staff and lovely breakfast. less

Came to Chippenham on a Saturday in late October, with a view to moving this way? Have to say, that's not going to happen as the town has got problems with a lot of street corner drinking (and from the youngsters)........BUT, we were staying overnight in the Angel where we could not have been made more welcome. From the initial booking of.....by the way, we have two dogs with us, Cheyenne quickly replied to say they would put us on the ground floor near the exit - wonderful!! It just got better on arrival, the two ladies on reception couldn't do enough for us; the bar sorted out a table for us for dinner (steak and prawns was outstanding!!) so that dogs could lie at pour feet and again in the morning, breakfast was served in the TV area so that dogs could be with us........and we could watch the rugby!! Such great service and a lovely Hotel; room was very quiet (private party in the Hotel) and just such a shame that the town wasn't for us.......the Hotel was though and thanks to all involved for making us and the dogs (and daughter who travelled by train over from Bath) so welcome......as Arnie once said......we will return! less

The Good - really nice large room, very comfortable, they have a nice pool, location is handy for a stroll on the high street and there is plenty of parking( at the rear), nice friendly staff everywhere - most of whom were doing their best, Breakfast - what we had was freshly cooked and good quality ingredients. The Bad - no lights on the stairs to our room, reported to reception, but not fixed (asked again and was told the maintenance man does not work at weekends??) Dinner, service was very slow (lost our order). Breakfast - was chaos - arrived in the dining room and were told to find an empty table and help ourselves to the buffet. Dont know if there is a menu - never saw one - but staff were able to provide nice freshly cooked eggs. There followed a frantic relay race for each individual item as it appeared from the kitchen. 2 x(fraught - but doing their best) staff was not enough for the number of guests and the kitchen seemed incapable of catering for the numbers. less

Haven't been to chippenham for several years so saw deal on line. This hotel was always a favourite so after booking read reviews. Didnt bode well.on arriving from the carpark nice entrance walking through the courtyard and passing swimming po. Receptionist very nice attentive .stayed in the hotel Cosy bedroom, clean spacious bathroom. Had an evening meal in the deal. Good basic menu with a few specials. the service was slow but we were in no rush. Maybe for some the portion s were on the small side but tasty. Had a good night sleep. Breakfast was the one disappointment.hot food on the buffet kept running out and the plates were cold self service tea coffee and just seemed chaotic . For the overall experience and value give it 7/10 less