Nice but could be better
18/05/2017 GUNNER48, Toronto, Canada
Stayed 1 night for a family reunion. Hotel appears to have been refurbished, and I must say, of all the competitor hotels in Chippenham this may be the best option in my opinion. The Angel is in a g... more
Stayed 1 night for a family reunion. Hotel appears to have been refurbished, and I must say, of all the competitor hotels in Chippenham this may be the best option in my opinion. The Angel is in a great location in the centre of town. Close to banks, shops, restaurants etc. as well as scenic Castle Combe. There is parking at the rear for paying guests and on check in you must enter your license plate on the keyboard. Security good. Check in staff friendly. We did arrive a little early and unfortunately our room was not ready. I had trouble getting on the internet and requested help from reception. They advised it is an ongoing problem but did offer for me to come back later to reception and they would call their provider to assist. I chose not to do this. Our room was quite large and in the older section of the hotel and on the 1st floor facing the main street and directly over the front exterior balcony. We had no issues with noise other than the front window was whistling a bit. The in room safe batteries had to be replaced but it was done quickly and efficiently so no major inconvenience. The bed and furnishings were good, linens good quality too. The hotel closes the front doors in the evening, maybe midnight, so if you need access you need to ring the bell and the night staff let you in. This was not a problem. There is a pool however we did not use it. It was visible from the corridor in the hotel so not very private. The breakfast was not good. It tasted like processed. The scrambled eggs were wet and did not taste like real eggs. The mushrooms tasted boiled rather than grilled. Not enjoyable at all. They did have cereal, pastries etc as well as juice, tea and coffee. Table service was extremely slow, Saturday morning, and I had to go look for a server to take our order. Other than that they were pleasant enough. I felt the price we paid was quite high for what we got, but given the competition, and perhaps the area, it was to be expected. less
LegacyGuestRelations, Guest Relations Manager at Best Western Plus Angel Hotel, responded to this review
Hi, thank you for choosing to stay at The Best Western Plus Angel Hotel and for taking the time to leave feedback on your experience. We greatly appreciate all feedback as it helps ensure all of our guests receive a positive experience.
Our clean and modern bedrooms are well appointed and it is our desire to provide our guests with a comfortable, home from home experience. We are extremely proud of the warm and friendly welcome that all guests receive, from our entire team and it was nice to read that you experienced this first hand.
It was great to read that you enjoyed our convenient, central location and recently refurbished bedroom. We do constantly review our pricing and consider it to be reflective of the local area.
Thank you for staying with us and we look forward to welcoming you back to the Hotel on your next visit to Chippenham. Please do book directly with us for the best rates!