The hotel seemed lovely - a great courtyard, the restaurant seemed spacious and clean and the leisure facilities were good! The staff at the reception and in the restaurant were lovely - all very attentive and friendly, they couldn't do more for you. However, it wasn't all great:
The layout of the hotel is random, you have to walk through the whole hotel passing rooms and the courtyard to get to the unmarked reception after parking your car - it doesn't flow very well.
The bed flat sheets are we're too small for the beds and consequently I found myself sleeping on an uncovered mattress when waking in the middle of the night - not the most hygienic.
The cleaning staff were not great, we had dirty cups and spoons in our room when we arrived and our friends had a dirty pillow case on the floor when they entered their room.
Whilst the cooked breakfast was really great they weren't consistent with the quantities, on the first morning we had two hash browns, and on the second morning only one - I love hash browns so was a little disappointed!! The continental breakfast is definitely not worth the cost - cereal, limited fruit and not great pastries for £8.50 - no thank you!
I wouldn't rush back here personally, however if you need a hotel that is in the centre of Chippenham it is an option that should be considered. less