Best Western Plus Angel Hotel

This hotel clearly has no idea of how to clean a room. Firstly we got a room they clearly do not feature on their photos. We noticed very early, layers of dust 1 cm thick. On using toilet the handle became loose. Raised complaint as we went out for evening. On return handle appeared fixed but no attempt to clean dust. Raised matter and they said they would deal. On returning to room dust had been moved around with dry cloth and all over floor and in sink. Raised matter again and night watchman did 30 mins cleaning and we were given a single whisky for inconvenience. Used handle of loo and it broke again making toilet unflushable. I went to manually flush it from cistern and raised lid to see absolute filth. On checking out they tried to argue until I said I had photos and to their credit they waived cost but since have refused to offer compensation except a return visit to same hotel. As if we’d go back there. When looking at photos please do zoom in. Would you stay here. The room was named ‘Norton’. Ample opportunity to resolve matter but declined to offer further. I will be contacting health and safety. On checking rest of room virtually all surfaces were dusty. They even had a Covid19 leaflet about they value hygiene. Disgusted. There were more photos but can only post 10. less

My husband and I visited Chippenham 13/14 March for a meeting with friends. We stayed at The Angel, Best Western Plus Hotel. There was lots of renovations going on, which was easily noticeable on entering the hotel from the car park as the smell of paint (I believe) and huge pile of cardboard boxes were in the foyer. Other than that it looked very nice. We were greeted by reception staff with a cheery smile and we were allocated a room. The beautiful staircases were typical of an old building, wonky with character. We found our room and were completely surprised at the huge bed that had curtains to make it look like a four poster. The room was in 2 sections and the other end had a Lounge area with a fireplace. The room was nicely decorated with a large wardrobe, dressing table/desk, sofa, tea/coffee making facilities and a lovely large bathroom. The food in the restaurant was good and the staff were very accommodating. I would definitely stay there again and look forward to seeing it when the renovations are complete. less

We arrived on Saturday 14th March for a one night stay. We were lucky enough to be able to check in early and found reception a breeze to complete and then headed up to our newly refurbished room (305). Yes the hotel is being refurbished, but it had no impact on our stay. The room, a lovely large bed and well lit and lightly decorated. The bathroom was fully refurbished with a nice waterfall power shower and lotions and gels (I forgot mine). Tea and coffee making facilities were a plenty. The main bar was adequately stocked and served our needs prior to dinner in the restaurant. James in the restaurant was excellent. Showed us to our table had we ordered the sausage and mash and a mixed grill. Followed by a chocolate brownie and cheese board. Both meals were lovely and we retired to our room to enjoy a lovely nights sleep. Breakfast was served in the same restaurant as dinner. We enjoyed cereal and coffee after ordering our full English selection. Jenna served us at breakfast and was very polite and an excellent member of staff. WiFi was strong enough to allow all forms of social media to be used. Excellent location. Great staff. Happy to return. less

Arriving at the hotel to pick somebody up, I was taken into the function room where I discovered by kids had planed a surprise 60th birthday for me. It was a fantastic night. Kerry, the manager that evening and her team did a fantastic job looking after us. We had a buffet and I received so many compliments from my guests about how lovely the food was, so thank you to the Chef. My children booked the resident DJ Gary he was also brilliant. As my family came from all over the country they were also staying at the hotel, I'd also had a room booked on my behalf and it was lovely. My mum told me the next morning that it was the best nights sleep she'd had in years. We all enjoyed a leisurely breakfast together the next morning which was served as a buffet. It was amazing and much needed after a few to many cocktails. Before checking out we all enjoyed a swim together in the pool. I've attended functions at The Angel Hotel before, most recently their Abba night at Christmas which was also brilliant, and would not hesitate to recommend the hotel to family and friends. less

Normally stay here and very good but hotel under renovation which wasn’t aware of. Room very cold even waiter from room service said how cold it was . No remote for over 3hours attic room with no blind or curtain bit uncomfortable but will come back as not normally like this.m less