Best Western Plus Angel Hotel

Stayed here last night with two other couples trainee receptionists was the best member of staff Bar had no vodka when the bar opened Probably the worst hotel breakfast I’ve ever had very small and poor quality Shame as this could be a little gem less

Just returned home after spending 4 days at this hotel and our stay was very enjoyable. The room was comfy, clean and met all our needs. The breakfast was perfect so ignore the other reviews, some people love to moan. The food was plentiful, good quality and piping hot. The lady who served us and greeted us in the mornings was lovely and couldn’t be more helpful. The swimming pool is a great extra facility and the hotel is central to visit the Cotswolds. We had a brilliant time. less

We unfortunately timed our stay away with a Wedding which unfortunately was a little “wild”. We had a lovely room with a king size bed,room facilities were excellent. Breakfast the day after the wedding was poor. We paid extra to have full English it was barely warm when we received it, the excuse was we have a wedding party in??????? Surely you should cater for all of your guests as we weren’t paying peanuts to stay. We had exactly the same breakfast the second morning of our stay and had twice as much and it was hot consistency needs to be on a daily basis regardless of how many guests in the Hotel . Was great as a base to visit Bath and the surrounding area, won’t be rushing back. less

Room ok WiFi good. Hotel is in the centre easy walk to a nice Thai restaurant. Lots of noise from the water system over night/ early hours complain as it did wake me up got 20% of (should have been more) Don’t bother paying £12 for breakfast orange juice was very poor they did apologise but the rest wasn’t up to much. I would stay again in hopefully not such a noisy room less

The hotel's location, bedrooms and facilities are good, as is the excellent receptionist. The valiant front line restaurant staff - namely Dottie, Jemma, Millie and Olivia deserve medals for politely having to confront justifiably annoyed guests having to wait over half an hour for breakfasts which, when they did come, were inedible. Apparently, those in the kitchen had 'lost' the orders. Management was only conspicuous by its absence. The management have really let the hotel down in this department. After arriving on Friday evening we should have been warned when 2 of the 5 restaurant main options were unavailable. The advice - the best of the stay - was to go to the pub/restaurant just outside the back entrance. It was brilliant and it's only a 5 minute walk away. The following morning saw us witness a gentleman on an adjacent table place an order. Shortly afterwards a bowl piled high in a Vesuvius fashion appeared. My partner thought it was some strange sort of breakfast cereal. Wrong, it was a solid glutinous blob of porridge. Then on the Sunday morning, the day of our departure, the scene was a fiasco. Parents with young children were waiting ridiculously long periods and some people were actually getting up and walking out, refusing to wait any longer. Apparently it had been even worse the weekend before. Unfortunately we had already paid for the breakfast and so feel additionally aggrieved. As a tip, stay at the hotel, but do not eat there. The Gladstone Inn to the rear is great with good food served before you nod off or want to leave in frustration. less