Best Western Plus Angel Hotel

At 135 a night, this hotel is ludicrous. The rooms and decor are outdated, the furnishings are cheap and worst of all the TV was tiny! The hotel bar and restaurant are nice and the only redeeming features. I get the feeling that the hotel is making the most of the fact that there are no alternative hotels in the centre of Chippenham. Nothing gets a top notch price like exploitation less

I was with my H2B and my soon to be parents in law. We went out for the day and it didn’t turn out at planned. The angel was on the way home so stopped for some grub. The service was very good and we were served very promptly. Once the food came out we struggled for space on our table with all the food that got brought out! Once all the food was on our plates we tucked in and it was pretty much silence all the way through. The little comments that were made were “mmmm that gravy” “mmmm that colliflour cheese” “mmmmm the beef”. It was all very much enjoyed. The veggies cooked perfectly. The meet perfect. Everything was perfect. We did decide for the very odd occasion to enjoy some deserts too and they were all very much enjoyed too! Only down side was the carrot cake was a little bit plain without anything other than the caramel sauce added on top. But the presentation was perfect and all other puddings were delish! Certainly made what started off as a rubbish day a lot better! less

I stayed here recently to run a training course. From the moment I arrived until I left I was nothing other than impressed by the helpfulness of every staff member I encountered. Emma and her team were amazing. As a manager, Emma is super efficient. She always found time to help even when she was clearly very busy. Nothing was too much trouble. At lunch we were looked after by Dotty in the restaurant who attended to us and the other customers as if we were her personal guests. The staff are a credit to the hotel, which is centrally located and convenient for the local amenities. Great job everyone! less

With the car park as far as possible from reception the hotel has seems initially confusing. However; for a one night stay it delivers with a comfortable bed, standard room service and a gym and pool to keep at bay the temptation of an hospitable bar area and restaurant. It is tempting to provide a higher marking but I would reserve judgement until the refurbished kitchen and new head chef are installed and embedded. It is nonetheless convenient being in the centre of town and also close to the station. For the business guest it delivers what you need and I am sure for tourists it does the job equally. less

Second stay this year, this time in the older part of the building, second floor (no lift). Large airy room but lacking TLC. A few stains on the bed throw and the carpet, litter in the drawers and an item of clothing under the bed. The four poster bed had one crossbar hanging loose, which I removed as it was dangerour (I did report this to reception). High level dusting needs attention in bedroom and bathroom. Plenty of hot water and a good shower and bath. These older rooms don't have aircon. Breakfast the next day was a messy experience, the buffet area is too crowded into a corner and too close to some of the tables. I know it was busy but we all know that at the weekend most guests come down during the last half hour so it was disappointing that most of the food had run out and we had to wait for replenishment, which came in dribs and drabs, and indeed a chef appeared just after 10am (closing time) with lots more food. Mentioned this at check out and our breakfasts were immediately removedfrom the bill without question, which was thr right (though not sought for) response. Having managed a similar sized hotel myself must say that breakfast is the one meal when the majority of your guests are present and is an ideal opportunity for the kitchen team to show their potential. Planning is the key! I would stay again and hope my points are taken constructively. Michael Sage, MIH less