Best Western Plus Angel Hotel

Group stayed 4 days on a cycling holiday. Nice big rooms at the back. No problem parking. Breakfasts fine. Right on the Market Sq. Good pubs - Buttercross, Old Road Inn. Good restaurants - Carabbean, Indian across the square, Italian across the river, Thia round the corner. Good cycling routes into the country. less

I will keep it brief...overnight stay, my birthday. GOOD... Lexi on Reception, pleasant, helpful, courteous, ideal person for the job. Room, in the older part, top floor overlooking main square, no problems, nice large, clean room. Small but pleasant pool. Food, evening meal and breakfast very good. BAD... could not get any sleep until the party music coming from the bear hotel across the road had ceased at 2am, which frankly ruined the day, as we were already tired from a long drive, but were kept awake by the thumping bass and very noisy revellers outside. Hotel was full, so we couldn't even move rooms, so disappointing. less

I've previously visited the hotel with no problems with the room. On this occasion my 4 night say saw no correction of the toilet flushing problem. It would seem the staff do not have the competence to rectify the problem. less

Broke the journey to London with an overnight at the Angel using TA as a guide. Very surprised this hotel is 10 yrs plus old. Modern - lots of light - great layout with garden courtyard and a top class swimming pool and fitness room. Our room 305 was spacious well equipped with a bath. The only things that stopped this being a 5 pointer was the evening meal £16.25 for Fish & Chips / NO and it did not have a lift ( you haven't seen what my lady can pack for a weekend ) all I could do to load that case in the car. Overall highly recommended and the girls on Reception even found me a Pub showing the Lions match at 8am ( the Brunel ) - happy days less

I am currently staying at the Best Western Angel Plus Chippenham hotel. I booked this mainly because it was a Best Western which I have always had good experiences with and also because this hotel is pet friendly. I don't expect Best Western to be 5 star but in general they are always clean and have good service. I am totally disappointed by my stay at this hotel. It is very rare that I write a poor review but in this instance one is warranted. On arrival we could not get any parking in the car park. It is very small and was totally full. I was told to park in a car park next door (down street). I asked if I had to pay for this and was told I did. This is an hourly charge with a max of two hours stay, so what was I to do with my car then? I stayed in the car until a space finally became available. Not a good start. I had two rooms booked, one for myself and my husband and the other for my mam. There is no elevator in the hotel. One room was on the top floor and the other on the ground. The ground floor room was taken by my elderly mam as she could not climb two long flights of stairs. My room was a nice size. The decor was modern and no issues with that. However I do have an issue with the cleanliness of the rooms. The toilet in the room doesn't look like it has seen a brush in years, probably since it was installed. It is grotty down in it, brown to be exact. The two cups provided were stained both inside and out. We were given one packet of biscuits every day for two people.....great for figure! We used the glasses provided in room every day, and every day after the room was cleaned we had to wash our own glasses as they were left dirty beside the bed. One day the towel provided was stained. Needless to say we threw that on the floor and shared the other towel between us. We made coffee in the room on the first day (after washing the cups well!) and the next day the sugar was not replenished, so tough if you need a second cup during your stay and take sugar, as there was none provided. The second day when we returned there was a long black hair hanging off the edge of the bath....not ours as we dont have long black hair! We were staying for 4 nights. On the second day we left the hotel at 10am and returned at 4pm to find the room was not cleaned, even though we hung the 'make up room' sign on the door. I rang housekeeping and they said they would clean it then. I had to go sit in reception for 30 mins with our pet while they cleaned it. Housekeeping said that the checkin guest rooms takes priority. But that night the carpark wasnt nearly full and I would say according to the number at breakfast the hotel was far from full, so not sure why our room was not prioritised. The second room although a better experience was still not cleaned well and hair was left in the bathroom from another guest. I complained to reception on the 3rd morning about the cleanliness of the room. All she said was 'did I mention it the day before', which I said I didn't, so she said she would mention it to housekeeping. Needless to say nothing much improved on day 3 apart from the glasses being washed for us ....thank you!. The toilet is still brown and grotty. Not sure if they cant afford a toilet brush! Surely there is a housekeeping manager that oversees the rooms to ensure the standard is maintained? Breakfast is OK, nothing amazing. Buffet is pretty poor/basic, just some cereals, no prunes or anything out of the norm. Hopefully you are not in a hurry though as it took 30-35 mins to get a fry served to us, by which time the toast was stone cold and the coffee to. They must have had to go to shop to get the contents before they could start cooking. They were not even busy. Just a few tables in use when we were there and several waitresses present, so no excuse for taking so long. The hotel is OK but very poor on a number of fronts. I wouldn't recommend it if you have a choice. We moved from Best Western Crudwell to this Best Western due to lack of availablilty for the remainder of our stay at the Crudwell Best Western. The Best Western Crudwell is much older hotel, but was a fantastic stay and the staff could not have done enough for you. They were truly amazing and have perfected the customer relations piece. Pity about the Chippenham Best Western. I am not sure how they got 'Angel' and 'Plus' status, but they need to work on their housekeeping and overall customer service. This is the first time I have stayed in a 'Plus' Best Western, so was truly disappointed. Even mentioning to reception that I was not happy didn't improve anything! Its like they just couldn't care less. On a positive they have free WIFI and it is not bad, but you have to connect every day. No big deal. They also have a small pool and gym, but I didn't use these. The other plus is that they are pet friendly which is great! less