Best Western Plus Angel Hotel

nice friendly hotel . good service . excellent location short walk to the train station and from there 10 min journey to Bath Spa and close to Bristol.you can catch a bus service to the lovely National trust village of Lacock from the station 5 mins walk from the Angel. The hotel itself was very nice with excellent staff. less

In difficult times when staff are hard to find it is not easy for hotels to offer the service they would like to. If your expectations are high you will be dis-appointed. The hotel is clean and the décor fine. The rooms are adequate and beds comfortable. Unfortunately our room had not been cleaned but we were soon given another room. The receptionist Tia was great at sorting things out. The restaurant I would give a miss, poor quality and over priced for what you received.. The pool spa was closed mostly while we were there 3nights I think more from lack of staff but reason always seemed to be water quality or some other excuse. So don't be disappointed if you cant use the pool. less

Great centre of town location ideal for trips out and Bath 11 minutes away by train. The Hotel had its Xmas decorations up which enhanced the stay. The staff make this place very friendly and hard working. The pool is big enough to have a decent swim. Breakfast good choice and tasty. Will definitely stay again in the new year less

We first stayed at the angel after my partners fathers funeral we stayed in room 104 back in 2019 the stay was terrible .we were given a second try to see if it had improved ..what a difference ,this time we were in room 116 the new build as before I have mobility issues so needed a lower floor this was perfect ,the court yard has been cleaned and the flag stones not as slippy this time.the room was nice and clean the beds very comfy and the room nice and warm there was a fan which proved handy come the evening .this time the bathroom had a lovely large walk in shower all very clean and working perfectly ,nice hot water and plenty off it .we ate in the restaurant the bar staff and restaurant staff were very friendly and nothing was a trouble the menu is a little limited but that’s the joys of a pandemic the choice of drinks and garnish for my gin was fabulous.tummy’s very happy and full we Set off to bed we watched some tv then drifted off .lovely peaceful nights sleep we trotted down to breakfast,the staff greeted us warmly and showed us the ropes ,continental choices and a buffet full English ,toast options were offered .we throughly enjoyed our breakfast this time as our last stay it was not included in the price …the manager Johnathan has worked hard and it shows his staff were informative and friendly the bar area and public places were clean and sanitised and a massive improvement on our last visit ,well done . The angel best western is a good place to base your stay to visit the area as there’s great links to bath ,Bristol and all the historical places in the beautiful West Country .well done this time keep up the good work . less

Dreadful stay! Toilet not working filling all the time and overflowing! Given a bath mat to use and told maintenance on leave! No alternative rooms as the only other spare had a fault too Breakfast hilarious , order eggs with your buffet breakfast and they arrive with your cereal Every table was an issue with eggs! Poached instead of fried! 6 eggs arriving at one table when they had finished! Faulty Towers or what.. comical if you didn’t have to pay. Never again less