Falsely Charged $30 for stealing pillows
08/03/2019 roadtripwoman, Rapid City, Michigan
Stayed here on the first night of a 17 day cross country road trip. This hotel was clean, quiet, people were friendly and the breakfast was excellent and I originally gave it 5 stars. However, when ... more
Stayed here on the first night of a 17 day cross country road trip. This hotel was clean, quiet, people were friendly and the breakfast was excellent and I originally gave it 5 stars. However, when I checked my credit card bill, I had been charged $30 for stealing two pillows which we did not do and have never done. When I contacted the owner Mr. Deet, he was very rude and told me "he was not accusing me of stealing property, it is just standard process to charge a guest for missing property. If the guest doesn't call to complain, then it must be true." When I told him I would never stay at his property again, he said "if I thought that were true, I would not take the time to refund the $30." I finally received the refund but will never stay here again. If you do choose to stay here, check your credit card bill carefully. less
Best W, General Manager at Best Western Plus Anderson, responded to this review
Thank you for taking the time to provide feedback about your stay. I am deeply concerned about the incident that happened during your stay. Our staff is trained to report any missing items from the room upon guest check out. This allows our staff to replenish whatever is missing from the room so that we can ensure our next guest has the same superior experience. It is not our intention to charge any guest falsely. We accommodate many guests each evening and we strive to make their stay a satisfying one. We’re glad that you had enjoyed our accommodation up until we charged you for missing items. Your willingness to share your recent experiment is genuinely appreciated. Our management decided to reimburse you immediately as a courtesy. Rest assured, the issues you’ve raised have been addressed, and the appropriate action has been taken.