Worst experience ever
09/01/2018 Mark R, Columbus, Ohio
I am beyond words with my experience at your Bestern Western location in Anderson, Indiana. My girlfriend and I stay at the Best Western because it is the only hotel in Anderson that allows pets and ... more
I am beyond words with my experience at your Bestern Western location in Anderson, Indiana. My girlfriend and I stay at the Best Western because it is the only hotel in Anderson that allows pets and I have an 11 week old puppy and a 1.5 year old dog. We unfortunately had to visit Anderson on Saturday Jan. 6th because my father passed away that morning. We checked in, went to our room to find the TV on and turned to the side...thought nothing of it and spent the day with my family.
We came back to our room emotionally drained at approximately 11:30 PM. Let the dogs out of their crate to burn some energy before bed. At about 12:30AM. We noticed our 11 week old puppy had something in his mouth. We pried it out to find a quarter sized black bag with some white powder on the outside of it. We had to cut it open to see what we had to worry about and sure enough it looked like a bag of cocaine or some illicit drug. I don't know if this was a former guest's drugs that wasn't found when the room was improperly cleaned or an employee that hides it in a room. If an 11 week old Beagle can reach it, it was definitely floor level. If he would of penetrated the bag or if our older dog found it one or both of them would more than likely be dead. These dogs are our children, but what if an actual child found it?
So at 1AM my girlfriend and I are now worried about whether or not our dog will make it through the night, after just spending the whole day mourning my father.
We took the substance and turned it on to the front desk manager. I felt the concern, but didn't feel as much empathy as I could have for the situation. Our new room had a bed that was severely broken but we ignored it since it was just the two of us and we didn't want to move the dogs yet again at such a late hour. We got a receipt for $0 in the morning, which I appreciate and was just going to ignore the negligence of the situation.
Then 3 days later I checked my account and noticed a charge for $88.47. This was not a pending charge it was posted. It appears that you can poison my dog, give me a second room that is extremely subpar and decide a $50 discount is a fair trade. I called and spoke with someone at the Anderson Best Western, explained the situation and she giggled and said I heard about that. I told her this is not a laughing matter, she could not tell me about the charges. We are now waiting for her to talk to someone else about the charge. Never stay here or at any Best Westerns. less
Robert C, Manager at Best Western Plus Anderson, responded to this review
I apologize for your experience at the Best Western Plus Anderson, I would like to assure you that this is not the normal and I am personally going to use your experience in future staff training. We strive daily to make sure guests have a clean and comfortable experience each and every time a guest stays with us, however we have obliviously fallen short this time.