Best Western Plus Anderson

2114 E 59th Street, Anderson, Indiana, 46013-3000, United States
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Best Western Plus Anderson

Conveniently located off I69 near Anderson University and Hoosier Park Racing and Casino, the centrally located Best Western Plus Anderson is the perfect choice for business and leisure travelers alike. From sporting events to cultural performances, show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Plus Anderson

Traveller Overview:
4.0 Rating: 462 reviews
Excellent 52%
Very Good 24%
Average 11%
Poor 5%
Terrible 7%
Rating

kerimore71, wrote review 12/01/2020

Swindlers

I want a refund of my smoking fee. We stayed on 12/22 in room 101 and supposedly there were 2 cigarette butts out the window, but nothing in the room. You claim there is a law that says one can't smok... more

Owner Response
Best W, General Manager at Best Western Plus Anderson, responded to this review
Dear valued guest, Thank you for sharing your feedback on your recent stay with us. I truly apologize for having to charge for a smoking fee. We have no intention to fraudulently charge any guest for any matter. The non-smoking policy was disclosed at the time of check-in as well. It was very disappointing to witness the smell of the smoke coming out in the hallway from the bottom of the door at middle of the night. The smell was not only limited to the room occupied but it had penetrated out in the corridor as well. Further, next morning right after you checked out, the room was found with heavy smoke smell and cigarette butts right outside of the room window. I can assure you that we aim to provide the best in class service and had no intention to provide you with less than a superior stay but because of the severity of the issue, we had to pursue forward with charging the smoking fee. Guest satisfaction is of utmost importance to us and thus we have to ensure our facility remains smoke-free. Once again, we apologize for your discomfort and regret that you left with an unpleasant experience.
Rating

Spencer B, wrote review 06/01/2020

night away

Great place to relax and great breakfast food and staff. Front desk was wanting to make our stay a wonderful experience and it was. The bed was very comfortable and got a great night sleep and it wa... more

Rating

retired5302014, wrote review 05/01/2020

Awesome place

My wife and I have travelled well over 100,000 miles all over the continental USA and Ontario, Canada. We have stayed in Mom and Pop motels and so many brand name motels. This motel is top notched ... more

Owner Response
Best W, Front Office Manager at Best Western Plus Anderson, responded to this review
The entire staff here at the Best Western Plus of Anderson Indiana wants to thank you for trusting in us during your travels to provide a warm, comfortable, clean and welcoming environment for you and the rest of your group! I also must agree our breakfast staff do an amazing job at providing a great breakfast for our guest! They are awesome ladies! Last but not least Amy and I thank you for the compliment and we can promise you that any time you stay here with us we will welcome you with a warm friendly smile! That's the only way we would have it! We all are so excited for next year's reservations you all were a pleasure!
Rating

buschpn, wrote review 03/01/2020

New Years fun

The staff at this Best Western is like none other, they are the friendliest and most helpful people that you will ever meet. We travel a lot and this staff is definitely the best of the best! The room... more

Owner Response
Best W, Front Office Manager at Best Western Plus Anderson, responded to this review
Thank you for choosing to stay with us at the Best Western Plus of Anderson Indiana and allowing us to be apart of the New Year with you! We appreciate you taking the time to leave a 5 star review on our property and we hope in your future travels you will come through Anderson and give us the chance at providing you with another great stay!!!
Rating

rhodaw2017, wrote review 23/12/2019

Best at Best Western

Only place we will ever stay and have no problem recommending it to family and friends..the couple of issues we had can be forgiven...they might have been having a bad day..but if you allow dogs need ... more

Owner Response
Best W, Front Office Manager at Best Western Plus Anderson, responded to this review
Dear valued guest, Thank you for choosing to stay with us at our property here in Anderson Indiana as well as for taking the time to leave a review on our property during your stay! We do apologize for any inconvenience you had during your stay, we will be sure to address the issue and have it resolved right away. We hope that you will be returning to stay with us in any future travels through Anderson and we want to wish you and your family a Merry Christmas and Happy New Year!