Best Western Plus Anderson

We have stayed here quite a few times over the past and this time it was a totally different experience. Even though I booked the room way in advance I did not get the 3rd floor as requested and was told the hotel was booked so we couldn't move. We had a 1st floor room by the lobby. The rates were much higher than we paid in the past and there was some type of cheer leading competition so the hotel was noisy with kids running up and down the halls. I finally called the front desk at 10:30 and asked when the quiet hours were and the manager took care of it quickly. Breakfast was served to us and we were disappointed that the omelette station was not in service anymore (probably due to Covid). We will be finding another hotel to stay at in the future. less

I booked this hotel because it was really the only available hotel in the area and I got the rate locked in for $189.00. When we arrived the old lady at the front desk told me she needed my debit card (which I just had provided when I book the room & the day off a male called me and asked for the number because the payment didn't go through). I handed her my debit card and asked her why she had needed it again, after had just provided it hours before. She said even though its pending with my bank they still need it. In the meantime of all this, my 2 youngest kids are running around in the lobby and my son goes to the little snack area and grabs 2 bags of chips and the lady is looking at him just scolding him. Seconds later, I grab the chips and put them back. Next, we go to our room which was 211. The moment I open the door, it has a weird stench, combination of musty armpits and Mexican food smell. I call down to the front desk and ask the same lady about the smell and she says she doesn't recall the room having a stench too it. This smell was so bad, its all I could smell the whole time in the room. The room was somewhat cleanly, however I noticed dust all over the nightstand, and hand prints all over the headboard. Our toilet wasn't properly working. The toilet tank wouldn't fill up with water. The following morning, we headed for breakfast in the lobby around 9:45a, there were 2 ladies working the breakfast counter, one younger and one older. They both appeared to have an attitude and not so friendly. The older lady appeared to be more rude. I had grabbed a plate for them to put my food on and tried to hand it to her and she grabbed a different plate and put my food on. I didn't even feel comfortable asking her for food for the rest of my children so I had my boyfriend get there plates of food. As soon as we got our food, they began taking away the food and took away the milks and juice. I would not recommend this hotel and when I come back to the area I will be staying at another hotel. less

We have been staying here for the past 3 years during our trip to the Indy 500. We love it here. The room are immaculate and the staff is great. There is an exercise room, pool and hot tub. The breakfast is great I highly recommend Best Western Plus Anderson. We will be back next year. less

It would have been better to receive a call telling me i couldn't have the room i wanted. "We sent you an email" is not satisfactory. If I can call letting you know when I'll be there, they can call to let me know if there is a problem. less

This hotel is one of the best hotels in the Best Western chain we have stayed at. The hotel clerks were warm yet professional. Our queen hotel room was neat & very clean, as well as the bathroom. We had lots of towels, and the shower was hot & wonderful. The bed was comfortable and we had lots of pillows. The room heater was quiet and efficient, maintaining the temp as programmed. A real perk was a Keurig room coffeemaker, & delicious coffee in the morning. We are now used to (but don't particularly like) those grab & go breakfast bags, but this hotel offered a hot, full breakfast, with ham, bacon, scrambled and hardboiled eggs, waffles, pancakes, cereal, bagels, fresh fruit and yogurt, and good coffee! What a treat. We just had a really great stay. less