Did not have a good experience
I stayed at this hotel while traveling for a dog show in Muncie, IN. This was the closest hotel that seemed decent near the show. I was disappointed that no staff wore masks, despite the hotel posted ... more
I stayed at this hotel while traveling for a dog show in Muncie, IN. This was the closest hotel that seemed decent near the show. I was disappointed that no staff wore masks, despite the hotel posted written policy that staff follow CDC guidelines. The room smelled of cigarette smoke and was very dirty-dead bugs( flies, a bee, beetles) on the carpet in the corners and under the chair etc. The remote was filthy and stains under the mattress. The motel behind this property is super sketchy and there were people fighting and yelling into the night. I would have left had there been any other dog friendly hotels close by. I would never stay there again. I will be returning to the area for a show in August and will be sticking with Hilton brand from now on. less
Best W, General Manager at Best Western Plus Anderson, responded to this review
I want to extend a personal apology on behalf of the management and the staff at the Best Western Plus of Anderson, IN. This is not a typical guest experience at our facility as we thrive to provide a superior experience to each and every guest. We have signage on our front entrance that prohibits anyone recently diagnosed with coronavirus and guests with existing symptoms from entering our facility. This is the only way we can continue to operate to provide lodging to those who are in need when traveling. Our staff has been fortunate enough to have the opportunity to serve our guests during this pandemic. We have industry-wide adopted sanitizing and cleaning procedures in place to ensure our guests and staff safety as that is our top priority. I can assure you that we aim to provide the best in class lodging service. I have addressed cleanliness matter with our housekeeping team, and the appropriate action has been taken.Once again, we apologize for your discomfort and regret that you left with an unpleasant experience.