Good sized rooms, living area with TV and kettle and safe, reasonable bathroom with shower and bedroom with tv very large comfortable bed. Room was serviced every day. Bad points, 1 teabag (fruit) 1 ... more
Good sized rooms, living area with TV and kettle and safe, reasonable bathroom with shower and bedroom with tv very large comfortable bed. Room was serviced every day. Bad points, 1 teabag (fruit) 1 coffee and unbelievable 1 tissue in box (all week) toiletries in push button dispenser on wall, both TV’s (only 1 remote) with (yes you guessed it) only 1 English speaking channel (CNN). I was a little concerned that reception was in the centre of the hotel allowing easy access to all rooms direct from the street, cctv camera on door but could very easily be bypassed. Reception staff I found to be very stuffy, which may be the Austrian way, but they were hard work (language culture or attitude?). Asked them to confirm my research on directions for a visit to the zoo, the reception staff told me I was wrong and gave different advice, which I queried and felt kind of told off. Needless to say she directed us fairly far from the zoo and I returned using my route which was a good 20 minutes closer.
Hotel is about 2km from the centre, but excellent public transport links to everywhere. 74A bus stops outside, U3 orange line nearby 4 short stops from centre. (Buy ticket from tabac shop, validate ticket at station if required) Lidl supermarket next door and several others close. A few restaurants within walking distance. 6th floor spa is adequate and it appears nude is the expected dress. If you do not have breakfast as part of the deal, they ask €15 per person per day!! (McDonald’s is a lot cheaper) I did not feel that the staff were focused on the guests experience, unhelpful and condescending. This hotel is clean, comfortable and functional but did not feel, in anyway welcoming and For this reason alone I would not stay here again. Travel around the world almost monthly and never usually give a negative review, but Best Western bossed need to go on undercover boss again as it is lacking the little things that make a big difference. 3 to 4 star hotel with 1star service. less