We just got back from our visit to Vienna and Amedia hotel and while Vienna was very nice, this hotel wasn’t up to par. Its location is ok, especially since the bus to Wien Mitte went from right in front of the hotel and using it was very simple and clear with a weekly pass (only 16,50 for the week). In addition, the S7 train stops only a short walk away at the St. Marx stop so getting there from the airport was simple and cheap.
The major problems had to do with the room itself, however, since there seemed to be no ventilation in the room, not to even mention any air conditioning. The temperature in our room (room number 607) was clearly above any normal levels and it must have reached way over 30 degrees Celsius during the night. We tried having the window open during the night to make the temperature bearable, but the street sounds were so loud at times that this was not a possibility for the rest of the nights. We complained to the reception but they just said that that’s how it is and there’s no sense in changing rooms as that will be the same issue in the others, as well. And we were there in the beginning of November, so the temperature outside surely wasn’t the problem why the rooms are so hot. They also didn’t volunteer any solution to the problem, but luckily I asked if they have any fans, which they did. So by having the fan blowing on us all night long we somehow were able to sleep, but even then the room was extremely hot.
Otherwise the room seemed to have been fixed up relatively nicely, though unfortunately not finished off totally right, e.g. the shower basket had been installed lopsided so you couldn’t actually have any shampoos etc. in it. The bed was also very hard and the pillows extremely flat, but luckily I had brought my own pillow with me. It’s good to also note that the only English TV channels were CNN and Al Jazeera, so not much watching tv... The breakfast was just ok, nothing to rave about. We also had an issue with our room not being cleaned the first day and even for the other days they didn’t do such a good job with it, water glasses and towels weren’t changed etc.
The hotel doesn’t really have a restaurant for evening food, but we tried to restaurants nearby on the same street, the Indian Satraj which was nothing special and the superb Italian Al Sarago which we ate at twice and both times the food was excellent and cheap.
If we return to Vienna, we would absolutely choose another hotel. less
Alexander K, Manager at Best Western Plus Amedia Wien, responded to this review
First of all we would like to thank you, that you took the time to give us such a deep feedback. Only with the eyes of our guest we understand our strengths and weaknesses better. And in the matter of fact we would like to apologize that we couldn’t fulfil your expectations. The hot room is one side which we will investigate. As well we will improve our services regarding the staff. Because this is not our standard how our guests should be treated.
Your suggestions regarding the TV channels we forwarded already to our management.
Even if you mentions that you will choose another hotel we hope that you give us a second chance to show our improvments.