Best Western Plus Amedia Art Salzburg

It's a lovely property with around 15 minutes walk to the old town. The bus stop is just outside the hotel so connectivity is no issue. Central station was just 2.5kms and just 10minute ride by a cab and takes around 10 euros. Bed was comfortable with good ambience. We checked out hotel at 8 in the morning and kept our luggage in luggage room. We returned Hotel back at 2pm and wanted to cook Maggi. Rebecca helped us a lot. Got us delicious maggi served despite of our check out. I would highly recommend everyone to stay here. less

I checked in to Best Western at Salzburg. I would rather say that I ve never had such bad experience before. 1) I had two Double rooms booked. Double bed rooms all over the world have a single double bed and not two single beds, which is twin. Inspite of my booking with double bed, we got a twin with two beds joint. 2) The receptionist is trying to convince me that this is a double bed. Either the company has no clue what a double bed is or they think the customer is an idiot. 3) Receptionist says manager will speak in 1 minute. Later says she s busy in a meeting at 9pm. Who in Europe sits in meeting at 9pm. Ofcourse upon insistance manager calls in couple of minutes. I ve never seen any hotel with such little regard for the customer. 4) The manager also tries to convince me what a double bed is. Blames that booking was done by agent and information came too late that it was a double bed. Whereas the email printout with the receptionist has date 31.05. 5) Their website has double bed with a single bed picture and not two single beds. We checked, mentioned and showed to receptionist.Also mentioned to the manager. 6) There is a distinct 30% price difference between a twin room and double room. Manager and receptionist are offering free drink to try and make up for the situation. The manager had no idea to give us a double bed nor discount the price nor waive the breakfast. Somehow the intension seems to be to cheat the customer. 7) The room on top of all this was stinking and we had to ask for air freshener. I will never ever book best western in my life again. No wonder hotel business is losing to airbnb. In our 10 day holiday, this is the only day we had a hotel reservation, rest all were apartments booked via airbnb where we were treated extremely well and got luxurious accomodation. This is the most expensive of all with the worst experience. less

We stayed at this hotel recently it wasn't our own choice as we were travelling with an organised group for 3days. The rooms were very basic, small and quite dark. Although there's a kettle and cups in the room if you want tea or coffee you have to go to reception and ask for it and there's a charge of €5, so I wud advise to bring a few teabags with u. the breakfast is quite good plenty to choose from. The bar service is non existent, very poor indeed. There is no bar person as such if you want a drink your have to ask the receptionist (when she's there that is). Also there is no restaurant in the hotel so you will have to go into town. Overall quite disappointing. less

This hotel is situated 20 mins from city center (on foot) and some bus lines like thoes going to the lakes (i think it was 150). PROS: very helpful reception and people at the restaurant, clean, better priced than others, very good bed mattress. CONS: room decoration was a bit neutral for me, cleaning people would come at no specific times so once or twice room was not cleaned cause we had already returned, also 20 min walk back and forth may prove to be quite an exercise... Breakfast was pleasant but typical. I would not mind to revisit and my fourth star goes for the personell and not for the hotel interior... less

Stayed here for a week in March 2017. After reading reviews this was with some trepidation but this was unwarranted. The receptionist (Miguel?) was friendly and very helpful and always greeted us with a smile. The room was ready at 3pm and on entering we were impressed. It was spacious and very clean. The toilet, hand basin and shower were tucked into one corner and all in good working order. There were spare toilet rolls and plenty of soap and shower gel in the dispensers which were kept topped up. There were plenty of towels which were changed if we left them on the floor. The twin beds were pushed together as a double and comfortable with 2 pillows each and single duvet's. The room including the bathroom area was cleaned and the beds made each day. There was hanging space with plenty of coathangers and shelves for clothes. There was a small fridge/mini bar which could be used to store cold drinks and fresh milk bought from the supermarket opposite the front door. There was a kettle and tea and coffee which were replaced as used. We did not have the breakfast as we thought it quite pricey and there was a McCafe just round the corner. The windows opened which helped keep the room cool and the sound of the road traffic was not bad and almost non existent when windows closed. The nets ensured privacy and the thick curtains blocked out the light. We did have a problem with our keycard but once we were advised to keep it away from our electronic devices we had no further problem. The female receptionists were not so good with English which may have made them seem distant but they were helpful and let us store our bags in a room next to reception after we checked out. It was a pleasant 20 min walk into the main town but there were regular buses in various directions too. The only disappointment was not the hotel's or its staff's fault but that of other guests. A party of oriental guests banged on doors and made a LOT of noise at 6am every morning which was very inconsiderate of others. less