Best Western Plus Amedia Art Salzburg

We stayed for four nights over there, nice and clean rooms, just found it that’s the out side of the window isn’t clean bcz the last two days was pretty warm so have open the window, and the entrance door also broken, breakfast was ok, now the time to write about the staffs, you guys make us happy, extremely friendly specially the manager (blond lady, sorry don’t know the name) just I learned something from you madam, awesome guys,no words. Parking charge was little bit higher anyhow like to visit again (without my car😜)only the reason the staffs ☝🏼 less

The hotel is good, clean, staff is EXTREMLY friendly! There are 2 things i didn't like - First one is that You have to pay for parking 18€!! 15+3€ some taxes, wow! What is that?! And the secons thing - breakfast 15€/person. For what? For bred, salami and cheese? No thanks, me and my wife are going for 30€ to some great restorant in the city centre 😊 less

First of all—yes, the glass doors on the shower were a bit awkward when you have a teenaged daughter craving privacy but we worked it out. The first two nights we were in a room that increasingly smelled moldy but when we decided to complain we were immediately moved to a different room without a problem. The breakfast was great! There were so many choices but I really enjoyed the breads and my husband loved the muesli. And our daughter ate a Swiss roll(or 2) every day. The bus stops right in front so it’s easy to get around, especially with the Salzburg card, and there are great places to eat nearby. It’s also not too far to walk to the downtown area if you are in decent shape. But the best part of this hotel is the staff! Kevin, on days, was so friendly and helpful. The woman with the glasses on evenings called several restaurants for us our first night to find vegetarian food on a busy Friday. The young man on afternoons quickly resolved our problem with the room. We stayed 5 nights and didn’t want to leave. If we ever return to Salzburg we will definitely stay here again. less

The receptionists were extremely welcoming and friendly, and the aspect of reception is also welcoming, clean and bright. However, this hotel may be more suited to couples rather than friends sharing a room. The lack of walls for the bathroom make the stay uncomfortable, there is an opaque glass door that can swing across the toilet area and partially across the area where one steps out of the shower, but does not cover it completely. The TV was too large for the area and as we left the sink area we kept bumping into the TV so that it eventually became crooked! A very poor design as there is a proper floor space for the bathroom but they opted out of actually creating a wall for the area. Having stayed in a number of Best Western hotels, this sadly was very disappointing. less

We have just spent 4 days and 3 nights at this hotel and our room was not attended to once! The bed was not made the bins were not emptied and the bathroom was not cleaned! The room had a kettle with a small selection of teas & coffee but no milk? My husband asked at reception for some milk and was charged €3 for half a jug which was a joke as we couldn’t use the milk after the first day as the tea bags were not replenished? We had to get our own clean towels from the small Spa on our floor and phone down to reception for toilet rolls! Not what you expect from a 4 star hotel! There were 2 large groups of Chinese guests staying overnight on the Friday and Saturday so the housekeeping staff must have prepared their rooms at the cost of the guests booked in for a longer stay! We Complained to the reception staff on two occasions but all they did was apologise and say that they would report it to the Manager who surprisingly wasn’t around and who never bothered to follow up with us. Salzburg is a wonderful city with lots of fabulous places to visit so we recommend it wholeheartedly but don’t bother with this hotel definitely only a 2 star with a 4 star price tag! less