Best Western Plus Amedia Art Salzburg

We passed by Salzburg on our way to Germany. The hotel did not meet our expectations. The rooms are quite old an honestly pretty dirty. The curtains were full of stains, and the carpet quite dusty. Breakfast is not too bad (but again, 15€ per person is a quite high price) The price is absolutely not fair considering the low quality they offer. Would not recommend. less

At first this hotel seemed great. The check in staff was friendly and helpful. The room was spacious and had great amenities, though not perhaps perfectly clean. location was ok but not great. However my entire experince here was ruined when my room card broke accidentally. The woman at the front desk was absolutely the most rude person I have ever interacted with in my entire life. She treated me as though I had terribly incovenienced her because I asked her to do a very quick and easy task that hotel staff have to do all the time. Don't stay here if you like being treated like a human. less

The man who checked us in was very helpful and friendly...he even walked outside with us to show us where we could park our car. The breakfast was okay... I couldn’t get the latte macchiato button to work on either machine, which was frustrating. I was told I didn’t get breakfast for my reservation (which was wrong because of my loyalty status) but no one was checking for names/room numbers regardless-so anyone could’ve gotten it for free. We were told that masks were recommended, not required. When we went for breakfast the next morning we were not allowed to enter without our masks. I assumed we didn’t need them because we would have them off to eat, but it made sense that we needed them for the buffet... it just would’ve been nice to know so we didn’t have to go back to our room. The thing that made the most impact, though, was the air conditioning. We were given one key, which was needed for the a/c in the room to work. Even with the key plugged in and the a/c on blast, the room was very hot. Thank god we brought our own floor fan! The windows did open fully, which was great! The location also was just okay. The restaurant across the street was great (Akropolis) but it would’ve been better had we chosen to stay closer to the old town. less

As we were driving, we needed a hotel with secure parking, so opted for the BW Amedia. Around 1.2km from the river, the city and old town are easily walkable. Hotel has its own secure underground carpark with reasonable overnight rate. Check in staff were efficient and friendly and the room was large and modern. We preferred to head into town for breakfast, so cannot comment on the hotel bfast. Ideal for families or business trips to Salzburg Highly recommended! less

Despite being quarantined with symptoms and unable to travel, this company does not return the money or modify reservations. 0 human value, 0 hospitality from managers, I will never step on or recommend this brand again. Human lives are worth nothing to Best Western, everything is money. Terrible, you will lose more in the future for this dantesque image that you are giving, than for what you lose in this crisis. less