Best Western Plus Amedia Art Salzburg

DO NOT STAY HERE! Air conditioning does not work and beds are miserably hard. We have a firm mattress at home and these beds were as if we were sleeping on the floor. At midnight we couldn’t sleep as it was so hot and asked for fans but were told they couldn’t help us and to just open the window. Hotel os next to a very busy street so we wrecked then given access to the noisy street all night. We asked to check out a day early as we were miserable and were told we wouldn’t be given a refund. Apparently the only manager they have doesn’t have a boss or supervisor so I could elevate the issue. Bathrooms have no privacy as shower wall connecting with room and toilet wall are opaque. Horrible experience in Austria recommend taking your business somewhere else they have Zero customer service. Best Western do better! less

Positives: Friendly and helpful reception staff. Safe and Fridge in room. Complimentary luggage storage on checkout day Large shopping center directly opposite the hotel, Bauhaus and McDonald's both about 5 minutes walking distance Two bus lines (2, 4) into the city center Bus line 10 to Europark shopping mall Negatives: Hotel is hard to find when you alight from the bus stop. It is situated around a corner of a main road and there are not any signs leading tourists to the front entrance (see photo). Room does not have any tea/coffee making facilities. Instead, one has to ask for hot water at the front desk. Hotel is situated on a side road. One side of the hotel faces the main road, the other faces a shopping center. If you get a room facing the main road, it will be noisy. Unreliable Wi-Fi. It worked on two of my devices but not on a third. Breakfast costs €15. Opt to buy or eat breakfast in the shopping center instead. Unreliable air-conditioning. On our final evening, it did not switch on at all and we had to open the windows instead. Luckily, it was a rainy night and the outside air was very cool. Fridge was not cleaned! Summary: It's sad to say this but the quality of the hotel facilities reminded me of Ibis Budget. We both agreed that the star rating should be a 1 or 2 instead of 4. It seems that the hotel belongs to an Austrian hospitality company called "Amedia Hotels" which has acquired the Best Western franchise label. less

We passed by Salzburg on our way to Germany. The hotel did not meet our expectations. The rooms are quite old an honestly pretty dirty. The curtains were full of stains, and the carpet quite dusty. Breakfast is not too bad (but again, 15€ per person is a quite high price) The price is absolutely not fair considering the low quality they offer. Would not recommend. less

At first this hotel seemed great. The check in staff was friendly and helpful. The room was spacious and had great amenities, though not perhaps perfectly clean. location was ok but not great. However my entire experince here was ruined when my room card broke accidentally. The woman at the front desk was absolutely the most rude person I have ever interacted with in my entire life. She treated me as though I had terribly incovenienced her because I asked her to do a very quick and easy task that hotel staff have to do all the time. Don't stay here if you like being treated like a human. less

The man who checked us in was very helpful and friendly...he even walked outside with us to show us where we could park our car. The breakfast was okay... I couldn’t get the latte macchiato button to work on either machine, which was frustrating. I was told I didn’t get breakfast for my reservation (which was wrong because of my loyalty status) but no one was checking for names/room numbers regardless-so anyone could’ve gotten it for free. We were told that masks were recommended, not required. When we went for breakfast the next morning we were not allowed to enter without our masks. I assumed we didn’t need them because we would have them off to eat, but it made sense that we needed them for the buffet... it just would’ve been nice to know so we didn’t have to go back to our room. The thing that made the most impact, though, was the air conditioning. We were given one key, which was needed for the a/c in the room to work. Even with the key plugged in and the a/c on blast, the room was very hot. Thank god we brought our own floor fan! The windows did open fully, which was great! The location also was just okay. The restaurant across the street was great (Akropolis) but it would’ve been better had we chosen to stay closer to the old town. less