Best Western Plus Amedia Art Salzburg

A good but basic and clean hotel, not far from the town, about a 20 minute walk or you can catch the number 4 bus outside the hotel. The breakfast was okay but not brilliant, there was no toaster and the juice was more like orange squash. I would stay here again though if I was in Salzburg. less

We have just spent 3 nights at this conveniently located modern hotel. It is next to the bus stops for the frequent no 4 tram into Salzburg. Our room was nicely appointed and clean, although a little too hot for our liking. The staff were obliging. Just a bit of advice - get down for breakfast before coach parties, otherwise there is not much left after 8am. less

Room was a bit small and dark. Housekeeping needs to pay more attention with the cleaning, there are stains on the curtain, rubbish under the chair. Carpets are not cleaned properly. Bathroom was a bit dark as well. There’s a kettle in the room but this is the first hotel that I stayed with NO tea bags or coffee in the room. Buffet Breakfast was okay. Staff were very friendly. less

It's 4am in the morning at the hotel...I think that may give an indication that this is not an ideal stay. Firstly we arrived at 2:30pm, half an hour before the allotted check-in time. We had two issues straight away 1. our room wasn't ready We did have the option to leave our bags but for half an hour I didn't think it was worth it. So while my family waited downstairs I went up to the room to check. It was ready. So I went downstairs to get them but was promptly stopped, again being told it wasn't ready. When I said I'd checked and it was I was asked who had advised me. I then explained again that I'd been up and checked myself. The staff member left us to it but clearly hadn't wanted to. I'm guessing it's policy not to allow early check-in...but then it shouldn't be classed as a 4 star hotel. 2. we hadnt booked our 5 year old daughter in I booked using a booking site and as 1 small child when with 2 parents is normally free if using existing beds, we often find that the hotel is not aware even when I always give her details. However, in all instances other hotels have made sure we are accommodated, providing additional towels and pillows. Not here they don't. In fact the double bed here doesn't even stay together so she can sleep in the middle. Instead she fell straight through! And so I've had to share a single bed with her. Goodness knows how couples get on being romantic! Back to teenage single bed days I guess. Now they are not the only issues. The room design is crazy. The bathroom is glass so when anyone gets up in the middle of the night to use the bathroom the whole room lights up, waking everyone up! The TV has one English news channel and many of the buttons on the remote seem to be disabled so we can't change the English movies to English nor have subtitles nor use another input like a Chromecast. It is just gone 5am, my husband and I have been awake since 3am my daughter is up. less

One of the worst hotels that I have ever stayed in. Staff are initially friendly when you check in but by the time issues arise they are just rude. The main manager (blonde with black glasses) has no customer service skills at all. I was explaining the issues with our room and she was greeting others and talking to her other staff while I was talking which is very disrespectful. Issues were, we arrive at 10am to be told the room is not ready and check in was 3pm which is fine. We left our luggage and went into town. On our return we went into a room that had no body/hair wash and no tea bags that I had to go down to get them! The room itself is very dull and not clean at all. The room was filty with hair and dust everywhere especially the corners (See pics) no effort was done to clean it even though "please clean my room" sign was up everyday and staff was informed. If you want a nice place to stay, DO NOT choose this Best Western Plus! No attempt was made to make us feel like wanted guests. A real disappointment. Use your hard earned money somewhere else. No doubt there will be a reply from the hotel as they give to everyone else as I have seen on other reviews. Doubt they will be there in the next few years if they continue with this attitute and service. A hotel that I would recommend is the IMLAUER Hotel which has a Sky Bar and Restaurant which is brilliant. less