Wow, this hotel was disappointing.
We booked a room with a balcony. Apparently, that means a grim air shaft with a view of a brick wall and no natural sunlight. To be fair, when we complained, they gave us a different room immediatel... more
We booked a room with a balcony. Apparently, that means a grim air shaft with a view of a brick wall and no natural sunlight. To be fair, when we complained, they gave us a different room immediately. (I have never complained about a room before ever. I felt very uncomfortable.) The room they gave us had a nice view over Bogota and natural light, but it was less expensive than the room we booked. It kinda sucked to pay more for the less expensive room. Also, the nice looking rooftop bar, which was the reason we booked the hotel to start with, was never open. I should have known better than booking a Best Western, but it looked so nice in the pictures! less
GERENCIAG-01, Front Office Manager at Best Western Plus 93 Park Hotel, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Have an excellent day!!