Great location.. not the Best Western you think of in the US
13/03/2017 mbellastyle, Boston, Massachusetts
Perfect location at what appears to be a hotel row. I was a bit hesitant to book this hotel being it's a Best Western. In the US, when we think Best Western, I think a motel or a motor inn type of p... more
Perfect location at what appears to be a hotel row. I was a bit hesitant to book this hotel being it's a Best Western. In the US, when we think Best Western, I think a motel or a motor inn type of place. I booked through Expedia and the hotel was just as described and pictured on Expedia and Trip Advisor. A nice lobby area, the room was clean, toiletries (soap, bath gel, shampoo , conditioner, lotion), good size shower, full size hairdryer, and large towels. The best part is the turn down service. To my surprise they actually have a turn down service which I love . DOn't get me wrong this is no big deal but for this class, you don't expect it. I thought it was interesting. The staff were mostly great, friendly and helpful (except for 1 which you will see on a side note below). There are many sitting areas, the lobby, the halls, and just outside the restaurant there's an outdoor sitting which was very comfortable and great for meetings. The restaurant was perfect for meetings too. As you can see I was there for business. The restaurant is very spacious. My stayed came with complimentary breakfast but I only took part on my last day. It was very good. Again staff were helpful. There are many meeting rooms that you can rent for events which I thought was a plus considering the convenience of the location. There's also a bar not he rooftop which was very cool. I was unfortunately too busy to use the spa services but they have a spa. The toiletries were replenish on a daily basis. They were not selective on which toiletries not to replenish even when you still have them they left new ones. They did not have little towels (wash cloth). I actually brought a few on my stay at a hotel in Medellin a month ago that's why I'm noting this again on this hotel. Some people like having it.
The experience did not start out on the positive note that I said I would never stay here again since there are so many hotels in Bogota. Arrived on a red eye flights so at arrived at the hotel by 8AM. At check in, while the check in was being process, the front des person asked for the normal info as well as credit card for incidentals. Then as she was finishing, she informed me that I would have to pay $60 per early check in. I was not aware of that and was not too happy about it. I travel quite a bit and when the room is available you are able to check in earlier than normal check in time and if not then you wait. She went on to tell me that all hotels in Colombia charges an early check in. That fee was more than half of the hotel nightly rate, soconsidering it wasn't really much I decided to just go for a walk and wait. Having been in the same clothes for almost 24 hours, I wan't having it. Decided to go back and asked for a manager. The manager was more than helpful and went above and beyond and making sure the I got a room. The room was on the higher floor, corner location. The reason I am noting the location is, generally, hotels booked on Expedia are sometimes not the best location. Hotels tend to accommodate visitors who booked with them directly. I was really happy with the overall service. They also have a car service which was the same rate as a taxi. This was very helpful. I will definitely recommend this place and will be back next time I'm in Bogota.
Elizabeth B, Gerente at BEST WESTERN PLUS 93 Park Hotel, responded to this review
Thank you for your comment, we wait for you for your next visit to Bogotá.