Good area around the hotel, good place to stay
23/10/2018 ElenaP2205, Romania
We stayed for 2 nights and asked for a payed late check out that was confirmed through email at half of day rate for an extra 6 hours. When we arrived, there was a confusion among the staff about this... more
We stayed for 2 nights and asked for a payed late check out that was confirmed through email at half of day rate for an extra 6 hours. When we arrived, there was a confusion among the staff about this late check out and at the end they confirmed that it is as confirmed by the email + we asked if we could have a free shuttle included to the airport, and they verbally agreed. The room was clean, with more new free toiletries provided for the second night, with a little fan heater provided at our request (we choose this hotel for the position and for the heating system). The area is very safe and different from the downtown part. The breakfast was included for 2 nights and there were plenty of food items (sweet and savoury), some of them dry at the corners and with color changes due to oxidation (especially the cheese and cold cut slices). The fresh juices were too thick, almost solid, (especially the melon and papaya) and impossible to pour, but there were some flowing juices too. At check out, we figured out that we needed to pay 2 days and half without free shuttle included as we agreed at check in( we payed separate 42000cop for the shuttle) and in the bill it appeared that for 2 nights we needed to pay some kind of amount named insurance, for each day (that was so confusing and never heard before) and for that half of day that practically were 6 hours some Iva included (we are not Columbian citizens ). We were under shock regarding the bill, so the lady from the reception desk replaced it with another bill without the insurance amount. It was unpleasant for us, even that it was a good stay at this hotel, to see what kind of surprises one can have. less
GERENCIAG-01, Front Office Manager at Best Western Plus 93 Park Hotel, responded to this review
Dear Mrs. Elena,
We appreciate your rating and feedback. I´m sorry that your faced some not very positive situations during your stay in our Hotel. Regarding the Late Check Out information, this kind of benefits are offered to our guests always depending on the availability that we have for that day, that is why the Front Desk Staff had to check before giving you an answer. About the Taxes matter, according to the Colombian Law, you received a taxes exemption for the accomodation charges, but this doesn´t include any other charges to your account.
I´m really sorry you had to go through this issues, because they could have been avoided with better communication between our staff and you.
We would be very happy to receive you in our hotel again soon, so you will give us the chance to offer you a much better experience.