Best Western Plough & Harrow Hotel

Its ok & that's about it really. Expensive bar whis is ok if you get the service but 3 people behind bar & 6 people waiting = 15 minutes..come on now that's appalling..breakfast was ok but felt it was all over heated so very dry..room was passable in old part of hotel which looked dreadful from the outside..need a map to find your way from bar to these rooms..2 star at best for this place really..they have theme nights on which is what we were doing but not enough seating before you go into main room so me & my wife had to stand for 40 mins & the meal was decent but felt I needed fish & chips after it as portions were very small..we would think about going to another theme night but would probably check out better hotels in area.. less

Our room was the superior double, it was ok for the cheap price (~£60) it was about what you'd expect. It looked alright to start with but actually as time went by noticed it wasn't very clean, staining high up on walls and fag ends on the flat roof that was our "view" that someone had obviously smoked and chucked out the window. To be honest I booked this room based on the fact it was close to my destination and had free parking HOWEVER on arrival this has been changed and now parking is £8/night. They really should honour the bookings made when they had free parking advertised at the time of booking- they've now changed the webpage to say "chargeable" bit cheeky really, and doesn't leave a great first/last impression. Wouldn't stay again. less

Overnight stay for family party in Birmingham nice room good service But the breakfast i would give 1 out of 10 very disappointed Also we were told when booking in we were told parking was £8.00 even though it said free parking on the website recommend ? Double check before booking less

Stayed here for one night before my son’s interview at Birmingham City University. Great location and plenty of parking (although you pay £8 a night). We chose it due to its close proximity to the University. Staff were very friendly and professional. The room was a little tired but functional. The only disappointment was breakfast. The scrambled egg was over cooked and the sausages had an unpleasant taste. It was expensive at £10 each. less

I stayed here about 25 years ago when it was a very good hotel. The intervening years have seen standards slide I'm afraid. The building itself is still lovely but be careful not to sail passed the entrance if driving. Checking in set the tone I'm afraid. 1st impressions are so important. The process was quick and easy enough but the chap on the front desk was to be blunt, an untidy mess. Shirt and trousers only, shirt creased and literally hanging out. The room was fine, the bed very comfortable and the bathroom was wonderful. Breakfast was standard fare which is absolutely fine if there are no issues...which there were unfortunately a couple of, like the 2nd cup of coffee being tepid at best. An apparent rationing of baked beans and watery poached eggs but specifically the bacon which I requested to be very well done was literally served as 'medium". The hotel building is quite grand and has numerous lovely character period features, but overall the decor looks tired.. looks dated, in need of uplifting & updating. Unfortunately the heavy curtain in the dining room (breakfast room) is frankly stained and filthy and although not close to food it's just not the impression you want your customers to have, or at least shouldn't be. Checking out.. faultless. Lady was polite, swift and courteous (as had been the gentleman at Check in) but was perfectly presented as you would expect. The stay was fine. As I said, it's the little details which can make a huge difference. Details that really should be standard practice imho. Get those sorted and corrected and BW would have an absolute gem of an hotel on their books.. but currently its average which is a shame. Luckily I got it on a good deal tbh so was left feeling too dejected overall. less