Best Western Plough & Harrow Hotel

Lovely hotel, great location, plenty of parking, helpful friendly check in staff. Lovely room, good shower and clean. The breakfast was a totally different experience, probably the worst I have ever had in a hotel! Poor selection and quality. Poor service, luke warm tea, no coffee refills offered. And as for the toaster, it's so bad it's almost incredible. Hard to believe that it has not been replaced! A radiator would work better at making toast. less

I recently stayed here for one night, Check in assistant was welcoming and the overall process was quick. My room (118) was clean, spacious and had all the necessary amenities. A special thank you. I didn't have breakfast in the hotel as I usually tend to opt for breakfast outside as a means to support local, independent coffee shops/cafes etc. The hotel is close to the city centre and there are a few restaurants within walking distance as well as a large supermarket - fantastic location! Yes, the hotel does not have a lift so be mindful if you have a lot of luggage, however, this wouldn't put me off staying here again. less

Don't be put off by its location its a yomp to town but not too bad. Access to carmarthen tight when you swing off the main road. Generally peaceful except when there is Xmas party... thought it was in my room, so loud. Breakfast and service good only issues were leaky kettle and broken toilet flush. Disappointed that tea and milk in room were not replenished each day also no biscuits... expected as standard for hotels of this price! less

Where to start, this was a weekend trip for the Birmingham Xmas markets which turned sour due to the stay at this Best western hotel. When you first arrive nice building but once inside well as whole different ball game! Poorly looked after rooms, damp, bathrooms in a dire state and a fusty smell follows you around the whole place. Looks can deceive. Stayed in the what I can only describe as communist block of flats a wing at the end, which really does not compliment the hotel at all. Breakfast for the price they want well your better of going out for breakfast as it's shocking!! Burnt pan au chocolate oh and one out of the packet, fruit pots looked lack lustre as had bruises on and browning. The cooked breakfast well poor poor poor. Waited ten minutes to be served at one point and a longer wait for tea as well as butter for toast. Advertised as Buffett breakfast on the site but only granted one of each item, then when asking for a hash brown was raw in the middle! I would not recommend this best western to anyone visiting Birmingham. less

Hotel is slightly dated (personally I liked the traditional feel) but nice and clean. Family room was large and warm, and breakfast was varied and tasty. We can’t praise Emma enough for her friendliness, enthusiasm and helpfulness. We stayed here as we were going to the Christmas market, which was only a short walk away, and will be going back next month for a second visit. less