23/12/2017 Kate B, Dorchester, England, United Kingdom
I checked in early to the Plough and Harrow for my one night stay, Intending to drop off a bag. The efficient receptionist warned me that the room would not be ready for an hour or so.but said I was w... more
I checked in early to the Plough and Harrow for my one night stay, Intending to drop off a bag. The efficient receptionist warned me that the room would not be ready for an hour or so.but said I was welcome to use it. However as I pushed open the door I saw that the previous occupant had staged a battle reconstruction from Braveheart mostly on the bed and carpet. This room, even after thorough cleaning,would not be for me!
The receptionist was most sympathetic and apologetic and changed the room immediately - just as this was happening the manager appeared and upgraded my room to a suite.
This new apartment was delightful. A vast space with several rooms: a drawing room with sofa and huge TV, an ante room with fridge and tea and coffee, a copacious bedroom, with US size double bed, antiques, and impressive drapes and a double bathroom with underfloor heating bath shower and sinks!
Having recently stayed in Hawaii in a beach hotel at $1500 a night the rooms were very similar. So thank you to the manager whose quick response demonstrated great customer service.
The history of this building is intriguing, Tolkien stayed here in 1914, and many of the great and not so good also enjoyed the hospitality offered by a once great hotel.
It now deserves a complete refurbishment. Breakfast although cheap was disappointing - I chose poached egg and kippers - enjoyable but frugal -but the buffet also on offer was tragic; stale croissant sliced bread and little else....
Breakfast is easy to rectify, it’s one thing a hotel,whatever it’s state, with a decent chef and staff can delight it’s clients.
I would certainly recommend the Plough,it deserves preservation,where faceless,cold chain hotels reign the Plough could be a much needed alternative! less
Paul S, Owner at Plough and Harrow Hotel, responded to this review
Thank you for your kind comments and will look into Breakfast. Have a lovely Christmas