26/07/2019 jrainf910920, Liverpool, United Kingdom
The communal areas of the hotel are nice, this unfortunately is not replicated in the bedrooms. Room was very dusty and far too many cupboards with no purpose just eats into the space. Taps mixed up i... more
The communal areas of the hotel are nice, this unfortunately is not replicated in the bedrooms. Room was very dusty and far too many cupboards with no purpose just eats into the space. Taps mixed up in room 10 meant hot water came out when our 5 year old had turned the cold tap! A previous occupier of the room had left the same feedback- we know this because their feedback leaflet was left in the room contains personal info (we gave this back to reception and explained a) the data protection issue and b) they'd stayed 5 days before and the problem still hasn't been addressed. The vent in the bathroom carries noise so we could hear other residents conversations!
We asked for a cot on check in at 4pm, at 8pm it hasn't been delivered so we had to chase this up as it was required.
We were asked at check in if we required breakfast, at that time we weren't too sure of plans for the next morning so didn't add it, however the next morning wished to add it and the price was 1/3 more expensive.. why that is I don't know? I think £15 pp for breakfast is excessive for buffet style and no option to get anything else, coffee and toast?. We went over to Morrison's Cafe a short walk away, good quality and fairly priced. All in all a disappointing stay. less
paulsmyth1, Owner at Best Western Plough and Harrow Hotel, responded to this review
Thank you and will look into your comments