Outdated property, noisy, pigeon poop everywhere!!!
Room #1, mildew smell strong enough to water my eyes. Room #2, broken toilet. Room #3, broken toilet that we fixed, constant drip, drip drip out of bath faucet (annoying but not that big of a deal). C... more
Room #1, mildew smell strong enough to water my eyes. Room #2, broken toilet. Room #3, broken toilet that we fixed, constant drip, drip drip out of bath faucet (annoying but not that big of a deal). Complained 3 times about pigeon poop all over stairs and sidewalk, while there was a coiled up hose at the bottom of the stairs. Took 6 days for this to be cleaned up. Very outdated decor in public areas and rooms, along with super soft beds. Almost constant pot smell in hallway in evenings, and sometimes the mornings. Mentioned all of this to staff. Last 2 nights, neighbors across the hall were fighting, smoking pot, and had blood curdling screaming going on with 2 small children in the room. Doors slamming, scrambled eggs thrown all over in the hallway, you name it. I asked at check out if my bill had been adjusted (I had been assured it would be) and was not given even a 50 cent discount and/or any extra points. Nice staff but this property needs a reboot. We left exhausted and unhappy after being there 13 days for work. Not OK at all. (I am a Best Western Diamond Select member and stay with them quite often - and normally have good experiences) less
Felix Berces, General Manager at Best Western Phoenix Goodyear Inn, responded to this review
Good afternoon David. I have received your email and I intend to call you for some resolution to the issues that you have encountered during your stay. Talk to you soon.