Best Western Phoenix Goodyear Inn

Very friendly staff. The only real problem is that Best Western's overall are under going remodels. So you are subjected to ongoing torn up hotels. The front desk is their first area, so when you walk in the floors and walls are broken down. Other than having this, they are still very good. The staff does apologize for this. The rooms are in need of updates as well. less

The outside of this motel is in need of major help....the rooms are nice sized and very clean,thank you housekeeping! The furnishings were new and comfortable although I wish there were 2 "easy" chairs to relax in for 2 people. The rooms have been update but the sliding glass door was not working properly and very old. The front door was not a firedog type and pretty flimsy. Check in and out fairly quick...no Wi-Fi but lots of construction in the area so could be COX problem. Price fair for the accommodations but didn't really feel 100% ok there...... less

I would have given it a higher review but Hotel was under construction when we arrived and could not use pool. . But staff was very friendly and polite. A full breakfast was also served and included in your rate. less

The staff is fantastic! From Karen, at the front desk, multitasking the phone and getting me trash bags to Chris and Kaitlin going straight to google to answer a question they did not know off the top of their heads. The manager, Justin has a great sense of humor as I stated off calling him Patric and as a joke just continued calling him that and he just rolled with it. Then the reason I started this review (I seldom do this): Alibenia with housekeeping. I was stuck in Phoenix because my truck broke down, so I was not really excited to be in Phoenix on the 4th of July but she made me laugh out loud for the first time in a couple days. If staff is important to you this is the place to stay! less

We lost electricity in our room at midnight. Learned at 4 am that it was not the whole hotel, just our room. Called the front desk - they didn't have another room to move us to, and maintenance wouldn't be in until 8 am. Gathered our belongings by flashlight (ours). Requested that the manager be notified. Followed up with email - did not hear from the hotel. BW customer service offered "points" for our inconvenience - which we did not want. less