Overpriced, Dirty and Poor Customer Service
We had a very poor experience here. When we first checked in, one of the members of our party was given a room that seemed as if someone was living out of it and was still dirty. The room was replac... more
We had a very poor experience here. When we first checked in, one of the members of our party was given a room that seemed as if someone was living out of it and was still dirty. The room was replaced with a cleaner room, but there were blood stains on the bathroom wall. There appeared to be several people living out of the hotel rooms near ours. Perhaps most frustrating is that we were told we would be given a government rate, but they actually over-charged the allowable per diem (leaving us with a nightmare of paperwork back home). When we called to ask a refund the manager was extremely dismissive and rude. less
Felix Berces, General Manager at Best Western Phoenix Goodyear Inn, responded to this review
Good morning and thank you for the feedback. Sorry for the misunderstanding about your rate. The rate that was given you when you called in your reservation was the discounted rate for military personnel. This rate is not the per diem. To get the per diem rate mandated by the federal government, a military personnel has to present military credentials and travel orders. My front desk supervisor was just doing proper protocol. Thank you.