Best Western Phoenix Goodyear Inn

I would have given it a higher review but Hotel was under construction when we arrived and could not use pool. . But staff was very friendly and polite. A full breakfast was also served and included in your rate. less

The staff is fantastic! From Karen, at the front desk, multitasking the phone and getting me trash bags to Chris and Kaitlin going straight to google to answer a question they did not know off the top of their heads. The manager, Justin has a great sense of humor as I stated off calling him Patric and as a joke just continued calling him that and he just rolled with it. Then the reason I started this review (I seldom do this): Alibenia with housekeeping. I was stuck in Phoenix because my truck broke down, so I was not really excited to be in Phoenix on the 4th of July but she made me laugh out loud for the first time in a couple days. If staff is important to you this is the place to stay! less

We lost electricity in our room at midnight. Learned at 4 am that it was not the whole hotel, just our room. Called the front desk - they didn't have another room to move us to, and maintenance wouldn't be in until 8 am. Gathered our belongings by flashlight (ours). Requested that the manager be notified. Followed up with email - did not hear from the hotel. BW customer service offered "points" for our inconvenience - which we did not want. less

HORRIBLE MANAGER I responded to their email to request cancellation of reservation. The manager refused to accept the cancellation because it was via email and not telephonically. Charged me a cancellation fee. Apparently, a "typed" cancellation via email is not acceptable, where a phone call is. less

Perfect place for my family to spend a few days, while exploring that area of LA. It was clean, comfortable, and priced just right for us. Kathy and the staff were all very friendly and very accommodating. less