Best Western Phoenix Goodyear Inn

Room #1, mildew smell strong enough to water my eyes. Room #2, broken toilet. Room #3, broken toilet that we fixed, constant drip, drip drip out of bath faucet (annoying but not that big of a deal). Complained 3 times about pigeon poop all over stairs and sidewalk, while there was a coiled up hose at the bottom of the stairs. Took 6 days for this to be cleaned up. Very outdated decor in public areas and rooms, along with super soft beds. Almost constant pot smell in hallway in evenings, and sometimes the mornings. Mentioned all of this to staff. Last 2 nights, neighbors across the hall were fighting, smoking pot, and had blood curdling screaming going on with 2 small children in the room. Doors slamming, scrambled eggs thrown all over in the hallway, you name it. I asked at check out if my bill had been adjusted (I had been assured it would be) and was not given even a 50 cent discount and/or any extra points. Nice staff but this property needs a reboot. We left exhausted and unhappy after being there 13 days for work. Not OK at all. (I am a Best Western Diamond Select member and stay with them quite often - and normally have good experiences) less

I booked this room because of a three star rating. I need ADA accessibility. The room was not acceptable. There was not ADA parking except at the end of the building, there was a 3 inch lip into the room, the tub shower chair would not fit into the tub/shower, the shower head was not hand held, the sink did not drain, the bed was extremely hard and was extremely squeaky, the dresser drawers were broken and unusable. Therefore, I couldn't sleep or bathe. We booked for three nights and left after one extremely poor night. less

There was hair around sink from prior guest shaving, coffee pot broken on arrival and staff could not replace it, truly grody carpet, overused beds and pillows. I needed a shower after I checked out. Way overpriced for the amount of yuck inside the room. less

Staff were friendly, and the room was comfortable. No real complaints. The restaurant next store was awesome, great portions, great price and yummy. It was conveniently located and great value for what you get. I would definitely stay here again and recommend to others. less

Went next door to the bar to attend to party for the new year. Kudos, I’ll be back just because of the good vibe & the food & entertainment . Didn’t expect it...I’ll be back for sure to experience Goodyear on much needed time ... less