Best Western Phoenix Goodyear Inn

The photos of this hotel made it look decent. When we got there I was pretty surprised and it was not what I expected. I didn’t know much about the Goodyear area but this area seemed a little rough to me. There isn’t much around it so it seemed a bit dark. The lobby was nice and the staff was friendly. We drove around to our room and there was dog poop all around our parking spot and of course one of us stepped in it. The room was spacious and decent enough. However the carpet was covered in dog hair, so much so that I was worried they would charge me for having an animal in the room since I had to sign a paper that we didn’t have pets. My husband and daughter walked around the room with bare feet and it wasn’t long before their feet were black! The shower worked good enough but was one temperature and wouldn’t get any cooler. The breakfast was good, there was a variety of things to choose from, but the eggs and potatoes were so salty! All in all this was an ok place to stay, but I would never stay here again. less

Dissapointed for a BW. Friendly staff and clean lobby. Hallways need work as they were dirty with the same trash at check in and check out. The room was ok and appeared clean enough. Off the Hwy a bit, but easy on and off. Attached restaurant was closed so had to get in car and drive again. Only several blocks. Pool was clean, but we found the one chair that was broken. Again not what I expect and would not stay again based on price for what, we recieved. less

Best Westen Phoenix-Goodyear Inn one of the rooms that was assigned to our friends still had not been cleaned had to be reassigned to a different room the new room the carpet was filthy. Our room had toilet problems had to use lobby restroom this was an inconvenience the lobby was not close by. When we call the front desk we were told that maintenance was not on site till 7:30 in the morning. Also our room had air conditioning issues. When we were checking out the clerk behind the desk seemed to be annoyed when we reminded them of the issues the person said she’ll look at the problems and gave us a 10% discount off our room. Never said sorry for our inconvenience. Very disappointed! less

We had a great experience at this hotel. Room was perfect! Everything was clean and nicely decorated and the bed was so comfortable which we loved. Special thanks to the GM, Jay P. who went above and beyond to accommodate all our special requests and made us feel welcomed and valued as a first time guest. We would recommend this hotel any day! less

I stayed at this Best Western on family business for 8 days. I've travelled for a living for about 50 years and know a nice place from one that's not. This is a nice place! Clean, well maintained and everyone on the staff was friendly and helpful. The hot breakfast was wonderful every morning and the hostess even offered to make a waffle for me. My room was more than adequate and everything worked properly. Even the laundry room and equipment was clean and in great shape. (except the door was a bit stuck and little extra nudge was needed). The grass in the little courtyard was not in the best shape but it was July in the Phoenix area and the temps were bout 107 F and I didn't expect perfection. The only thing keeping me from giving this place a full 4 stars was their restaurant was closed and never opens. I stayed in a 1st floor room right by the very nice pool and it was quiet and convenient and the price was very reasonable. I will most certainly stay there when I'm in the Goodyear area again. less