Four Seasons or Best Western?
23/03/2017 MAB155, Beverly Hills, CA
This is a review I never expected to write. Then again, we never expected the vehicle we were riding in would lose its exhaust system while traveling down the New Jersey Turnpike. Despite this rather ... more
This is a review I never expected to write. Then again, we never expected the vehicle we were riding in would lose its exhaust system while traveling down the New Jersey Turnpike. Despite this rather extremely stressful turn of events, and never have ever even heard of Thorofare, New Jersey, we were a bit concerned about what we might facing in terms of our accommodations upon our unexpected arrival at this property. Boy, were we wrong.
To our utter delight, we were greeted at the front desk by Justine, a person who should be a model for anyone in the hospitality industry. Delightful as she could be, Justine assisted us in every way possible, helped us obtain a late night meal from a late night restaurant, and even opened the hotel cafe for us so that we would not have to eat our delivered meal in our room. She understood how stressful our experience had been and did everything possible in order to make sure that we were comfortable.
The next morning, Dillion at the front desk, was obviously trained by the same Manager that had trained Justine. A charming gentlemen, he went so far as to help with holding on to my toy poodle Coco while I attended to managing luggage issues even giving me an opportunity to eat a quick breakfast. Customer service at its best.
The hotel itself was exceptional for a property of its rating. My room was clean, comfortable and appeared to have been recently renovated. It was actually very nice, and I am extremely critical about the hotels that I typically stay in. Free Wifi and a large flat screen television in the room with a wide channel selection was a plus. Another bonus was the delicious free breakfast offered at the hotel in the morning. It was quite a breakfast spread and the attendant assisting in the cafe (I wish I remembered her name to give her a shout out) could not have been more friendly or helpful.
I am not sure that I have ever stayed at a Best Western Hotel before, but I can assure you, this one is awfully nice. I would think this property is the "Four Seasons" or top of the game for the Best Western chain because they could not have done anything better. Congratulations to the owners, entire staff, and especially, Justine and Dillon.
Enjoy your stay at this lovely property! less
bwwestdeptford, Front Office Manager at BEST WESTERN Philadelphia South - West Deptford Inn, responded to this review
THANK YOU! THANK YOU! THANK YOU!
The more I read your review, the less I was able to contain a huge smile! After spending 100 years in the hotel business (OK slight exaggeration:) I have learned that there are several very very important things, but the most important thing is that you know your customer will return again and again because they had such an exceptional experience. Every one of our staff is dedicated to making sure that you have an amazing experience each and every time you are here with us. We always say the first time you stay with us you are a guest but after that you are Family.
There is a quote that I really like that I think epitomizes our attitudes here at the Best Western:
Here is a powerful yet simple rule. Always give people more than they expect to get.
- Nelson Boswell
Again, please accept our sincerest thanks for all your kind words and I will be sure to share your review with our entire staff and special mention to Justine and Dillon.
Assistant General Manager