Hotel management and staff did their best under difficult circumstances
28/07/2019 piccolomamma16, Winter Haven, Florida
I always stay here when visiting family in the area, but my most recent visit would have tried the patience of Job. Unfortunately, the electrical power went out, courtesy of PSE&G, the electric compan... more
I always stay here when visiting family in the area, but my most recent visit would have tried the patience of Job. Unfortunately, the electrical power went out, courtesy of PSE&G, the electric company, NOT the hotel. The hotel staff did their utmost best to make their guests comfortable without AC and electric lights, even though this went on for 24+ hours! The management and staff found imaginative ways to light the interior hallways and common areas, as well as open windows in guest rooms to allow fresh air in. They even managed to keep a sense of humor about the whole mess, which was in NO WAY their fault! Kudos to management and staff of Best Western Hotel, West Deptford, NJ! less
Best Western P, Front Office Manager at Best Western Philadelphia South - West Deptford Inn, responded to this review
THANK YOU THANK YOU THANK YOU for being so understanding about the power outage we experienced during your last visit. Your kind and generous comments are appreciated more than you know. Unfortunately during a brief but very intense storm two of the main transformers in the area were damaged leaving this entire area, even up to 20 miles away, without power. It was extremely distressing to us that we would disappoint our guests so your understanding and tolerance of the situation helps tremendously. What was impressive to us was how guests that, prior to the power outage did not know each other, started to bond together. We even saw guests exchanging addresses and phone numbers and becoming friends through the challenging time. That certainly shows you the resiliency of people during less than perfect situations..
Thank you again for your loyalty and kind understanding. We hope your next visit be enjoyable yet uneventful.
Assistant General Manager