10/03/2017 mauilover2006, Clearlake
I expect a certain standard when staying at a Best Western. Property looks nice from the outside. We stayed in a bottom floor unit. It was so noisy. People slamming doors and walking by and talkin... more
I expect a certain standard when staying at a Best Western. Property looks nice from the outside. We stayed in a bottom floor unit. It was so noisy. People slamming doors and walking by and talking loud at all hours of the night. Also, there were people sleeping in their truck in the parking lot. The vehicle was filled to the brim with possessions, so I can only assume they were homeless, and if they were actually staying at the hotel I'm sure they would of been sleeping in their room and not their vehicle. The staff really should do some policing on the parking lot. I wouldn't recommend this place. It was the worst nights sleep I've had in a Best Western. less
Robert E, General Manager at BEST WESTERN Petaluma Inn, responded to this review
I apologize that there was noise from other guests during your stay. I did check our front desk log and I do not see any calls from rooms regarding issues with noise. Our front desk agent did notice a bachelorette party coming back to the hotel and making some noise as they entered, but he did confront them and ask them to quiet down. We have a very strict noise policy and if we would have known about the noise, we would have handled the situation promptly.
We did have a guest staying at the hotel with a truck full of auction items he was transporting back to Sacramento. His dog was sleeping in the vehicle, as we did not have a pet room available. Once again, I apologize for the inconvenience.