Terrible experience - thank goodness it was only 1 night.
27/05/2019 backgammom, Redlands, California
Staying at the BW Petaluma Inn was horrible - the room was dirty when we arrived, and it was quite noisy since it was directly next to a very busy freeway. We had the end room downstairs, and there wa... more
Staying at the BW Petaluma Inn was horrible - the room was dirty when we arrived, and it was quite noisy since it was directly next to a very busy freeway. We had the end room downstairs, and there wasn't available parking near to the room. We tried the television and the internet, and neither worked. When we complained to the front desk, they said there wasn't anything they could do about the television or the internet and to keep trying, and when I told them the room wasn't up to par as far as cleanliness, they just dropped the subject.
The next morning was pouring rain, and breakfast was served in a difficult to find room next to the pool (across the parking lot kitty-corner to the front desk). The woman in charge of keeping the breakfast room clean would not let anyone serve themselves or make their own waffles so it took a LONG time.
I am very surprised that this is a Best Western and we will NEVER stay here again. less
Robert E, General Manager at Best Western Petaluma Inn, responded to this review
I apologize for not exceeding your expectations. Could you please forward me the date of your stay and the room number so I may further investigate this issue. As you can see by our other reviews, this is not standard operating procedure for us.