Best Western Penn-Ohio Inn & Suites

Front desk and room service is the worst I have ever experienced! Rooms were listed as cancelled when I arrived and false accusations towards me for cancelling my rooms when I arrived. Returned after a day of traveling in the area to find absolutely NO room service while I was gone! less

The tub held water the sink didn't drain the "queen beds" were at best full size the hot tub was cold and customer service is non existent. Also was not given upgrade with gold membership upon request. less

Great service, very clean but the pullout sofa bed was very uncomfortable for our 11 yr old and the jacuzzi rooms are super noisy. If you get a jacuzzi room, note that due to the way they ran the plumbing, the noise from other tubs above you, below you and next to you are very loud, kept us up most of the night. The hostess was very nice, probably would have moved us but we thought people would hit they hay and honor the 2 a.m. shut off. Pool was clean and we were able to reserve it and swim by ourselves. Would go back for this alone. Would have been 5 stars but we thought a jacuzzi would be something fun, different, just so loud. less

Hotel is actually pretty nice , but if you are CLC and save your rewards points then avoid this hotel. Owner/ manager refuses to give points to corporate lodging guests. This is the only Best western that I came across that refuses to give points. Guess I will be staying somewhere else. less

I was travelling eastbound on I-80 and needed a place to stay for the night. I selected the Best Western Penn-Ohio Inn & Suites for the stellar cleanliness reviews, which are particularly important when traveling through a pandemic. The grounds, lobby and room were indeed very clean. The bed was comfortable. The staff that I met were all very friendly. I would normally add to the chorus of 5* reviews for that, but I cannot. The front desk person when we checked in was not wearing a mask, despite the sign posted on the door of the hotel informing guests that masks were required. I figured that he didn’t because it was very quiet late at night, but I would have liked for him to have slipped one on when he saw us come in. He did not, so I kept my distance as much as I could at check in. When I left in the morning there were 3 staff clustered around the front desk and NONE of them were wearing masks. It wasn’t just one rogue night time rule breaker on the staff. ALL of them ignored the mask mandate of the state of Ohio and the requirements set forth by Best Western to utilize PPE. I cannot recommend in any way a hotel whose staff flagrantly disregard both corporate and state safety rules and guidelines. It’s obvious to me that management allows staff to not wear masks and simply does not care about the health and safety of the guests. less