The pool is not really open to guests
Stayed here during last week of July. I lived in the area for almost 15 years so I know what the accommodation option are, and literally the only reason I chose this place was because it has a pool a... more
Stayed here during last week of July. I lived in the area for almost 15 years so I know what the accommodation option are, and literally the only reason I chose this place was because it has a pool and I had two of my kids with me. Problem is that it's basically unavailable to guests. The hotel rents the pool for swimming lessons all day. Until 8:30pm in fact. So at any given time there will be between 3 and 5 kids in the pool having lessons. It's a very small pool. No more that 200 square feet I'd say. It's impossible for anyone else to use it. My kids tried - twice, on separate days - to swim but gave up both times and chose to wait until 8:31pm to swim rather than bumping into the kids getting lessons every 5 seconds. The were very disappointed. I brought it up with the front desk. They were showed me a live stream of the pool from the front desk. At that material moment 5 kids were sitting on the edge of the pool getting directions from their instructor before entering the water. The clerk said 'you see? The pool is available.' I am not making this up. I pointed out that I called twice before my stay to confirm that the pool was open, knowing that it had been closed for covid. That's two separate opportunities they had to say 'yes, it's open but you should know that it's being used for lessons all day.' But they did not. I asked for a discount on my room. They pointed out that I was already getting the government employee rate. Because I'm...a government employee. I said I wanted a discounted related to the misrepresentation of the pool availability. Blanks stares. If you choose your hotels based on amenities - like most parents do - heed these words and steer clear of the Peace Arch Inn. less