Infested with bugs
03/07/2017 CJG87, Washington, DC
My room was infested with bugs - about 1 inch long, black, looked like cockroaches but the front desk said they are "water bugs." In two nights I found 10, two of which were left on the floor by the ... more
My room was infested with bugs - about 1 inch long, black, looked like cockroaches but the front desk said they are "water bugs." In two nights I found 10, two of which were left on the floor by the maid. Until management posts acknowledgment of the problem and explains how it has been fixed, I would stay away. less
BestWesternParsons, General Manager at Best Western Parsons Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
We advise guests to keep the windows closed, to keep all bugs out. Kansas summer weather naturally attracts bugs inside. We also check rooms before the guests get here and make sure nothing is amiss.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 620 423-0303.
BEST WESTERN Parsons Inn