27/01/2017 Jean T, Isle of Man, United Kingdom
Be prepared!!!!!! Stayed here for one night, due the spa leisure activities. But feel the need to warn other potential guests of what happened to me. When I arrived the reception took a 'pre authorisa... more
Be prepared!!!!!! Stayed here for one night, due the spa leisure activities. But feel the need to warn other potential guests of what happened to me. When I arrived the reception took a 'pre authorisation' amount of £10.00, this was so they could activate my account for any items I may purchase during my stay; not a problem..... I had also paid the amount of £25.00 deposit..... not a problem. !
HOWEVER!!!!When I checked out on the following day & paid my bill in full and left this hotel not owing anything, I discovered that they had charged me another 'pre authorisation' amount of £71.25????
Even tho I paid with my debit card and not credit card so there would be no delay in transferring funds... this hotel had still charged me this amount.... ?
5 days later & with 3 visits to my bank questioning this procedure & still not having this money returned to me, from the Parkmore Hotel I have been informed that this is "just their procedure".....
I appreciate that the hotel would want some assurance that all guests pay for their stay.....& I have! In full,
I owe them nothing but in fact they now owe me???
After numerous emails questioning this with the Parkmore Hotel; they inform me me that they have never had a problem before & this is their system! WTF????
So.... I wait..... in sheer frustration that I am owed the amount of £71.25 by this hotel with no clarification as to where my money is or when they will release it!
So, take heed if considering making a booking with this establishment 😩😱 less
Sasha636, Owner at BEST WESTERN Parkmore Hotel, responded to this review
You have spoken to our manager who has been trying to explain the situation but unfortunately you have been unwilling to listen.
i was Managing Director at Mount Murray and we had the same system which is used world wide.
We have thousands of transactions and to be honest this is the first time anyone has had a problem.
Pleased to see that you went through with your threat to post on here, well done!!!