Best Western Parkmore Hotel & Leisure Club

Came here on business. The young staff are fantastic, really polite and with a 'can do' attitude. Food was fine, nice bar and the room was spacious. Would highly recommend to anyone coming to the area. less

We arrived and we given room 128. We were told that the room was up the stairs on the left. We questioned the receptionist about this as the sign pointing up the stairs only went up to 127. She assured us it was definatly up the stairs. We carried our 2 suitcases and bags up the stairs and all the way round the corridors only to find that there was no room 128. We then went back down and ask the receptionist again where it was. She told us they had moved the room downstairs. The room was very small for the price and there was only one towel between 2 of us. We had to ask for another. Breakfast in the morning was superb. The male and female members of staff were very attentive. Overall I was disappointed. Doubtful I will return. less

I have visited this hotel before last year really enjoyed my stay with friendly welcome , staff were amazing and so helpful - family run Hotel - lots of character to the Hotel - bliss and relaxing - great Spa too - my recent stay in June was of high standard again , an overnight stay with friendly staff , very helpful, room was lovely , enjoyed drinks in the bar at night , staff and management made our stay lovely and enjoyable - looking forward to my next stay - Thankyou to all the team and management less

Booked overnight stay, used the leisure facilities and restaurant. Food was excellent, and reasonably priced. Our room was quite large, clean and comfortable. Would definitely recommend and go back to this hotel. less

The hotel is quietly situated amongst private houses with a large car park . The hotel does not have a lift something I hadn't realised before checking in but we had a room on the ground floor. The reception area, lounge and dining room are well decorated and furnished but that's where it stops the rest of the hotel,is scruffy run down and generally not very nice . Our room was tiny and I mean tiny , a land locked bathroom and a window that overlooked the beer garden which let in noise and smoke. The room was however very clean and the bed very very comfortable, there were tea and coffee making facilities , well stocked but no bottled water , it was very warm when we were staying but the plug in fan did the job. The swimming pool area is very scruffy , the pool is small and the jacuzzi was out of order . The pool itself was clean and at a temperature that suited us , the hydrotherapy pool although shabby and rusty was great and the best thing of the whole visit. We went to the bar for a drink before going out and when the bar staff were asked for a Bloody Mary we were met with blank stairs and had to advise on how to make it !!! The enclosed garden area was pleasant and suited us enjoying the last of the evening sun watching the birds nesting before going out. We did not eat at the hotel in the evening but did have breakfast. The breakfast was buffet style and was constantly replenished, the breakfast was the second most enjoyable experience was well cooked and also a wide variety of cereal,fruit etc etc The hotel really needs to tidy itself up we were quite surprised that it is a Best Western as it really didn't match the standards we have become used to , ending on a positive note ALL the staff were very welcoming ,friendly and professional and a real credit to the owner. less