My wife and I booked a return visit to the Parkmore Hotel as part of a second Groupon deal, this included three course evening meal and breakfast with full use of the spa. All staff, as our previous visit, are friendly and helpful, The room we were allocated this time was ground floor and was adequate with a view onto the courtyard. The spa was fine, we already new that the changing rooms required your own, personal, lock to secure your belongings, we took locks but they were too small, tried the family changing room but we couldn't get the new £1 coins to work in the lockers so we had to leave our lockers unlocked, the steam room was also out of service.
Our room, as mentioned, was adequate, little things that disappoint, the kettle didn't work, it was changed no problem and the tv remote didn't work, bit more of a pain because it was about 9.30pm and we had to get it changed, again, this was done on request.
The evening meal was our biggest disappointment, after last years visit when the choices had been from the main menu but excluding steaks, this years choice was from a limited menu, our room had copies of the restaurant menus so we had decided what to have before our meal, the limited menu we received in the restaurant didn't reflect what we had originally decided on, what we chose from the reduced menu we would not normally have selected for an evening meal, saying this, the food was tasty, well presented with excellent, friendly service.
The breakfast was again disappointing, buffet style, and when we arrived about 9am was relatively poor,
Finishing on a positive note, I know the family run Hotel prides themselves on customer service and I agree, the staff are excellent, nothing is too much bother. The Hotel is fine and comfortable, its the little things that are wrong that make a difference, these little things that are wrong create negativity in reviews.
The main points of this review were verbally given to the receptionist and were also written down on the feedback form which was also handed to the receptionist.
Sasha636, Owner at Best Western Parkmore Hotel, responded to this review
Thank you for your review.
We have noted your constructive comments and we will review and make changes.
Thank you for your kind comments regarding our staff, we are proud of them and we try to run the hotel on a "home from home" basis and the staff are part of our family.
Once again thank you for your review.