To start off with some positive aspects of this hotel: it is situated within walking distance of the beautiful town of Yarm, the staff were lovely and it has a terrace to sit outside.
Overall this was a quite unpleasant stay due to the hotel being incredibly basic for the rather high price (~£100 a night for standard). A minor grievance was the card machine's constantly malfunctioned meaning that you had to move from area of the hotel to another to pay for things e.g. drinks at the bar paid for in the lobby. The real issue came with the actual room itself. Having paid extra for a suite in order to stay in the same hotel as my colleagues, I was greeted with a lovely looking bedroom. However, upon entering all was not quite as good as it seemed. The bathroom was basic but fully functional. However the real issue was the fact that it was summer and the room was glowing hot. Having no air conditioning is not something that would normally complain about (a hotel in the north east would not have a need for it most of the time), but with the windows being either bolted shut or broken in a shut position there was no way to alleviate the horrendous temperatures. This was compounded by a lovely skylight creating a greenhouse effect and there being no minibar to provide any kind of cool refreshment or cold relief. There was an old fan in the cupboard, but this was so loud and inefficient it just made matters worse.
Finally, breakfast was an incredibly meager affair with half the options not available (could even get a banana or apple) and the remaining options not being pleasant.
It needs to be stated for the sake of fairness that the staff were overall very helpful and apologetic throughout the stay and that I did not use the spa facilities which I have heard positive feedback about. I would still not recommend this hotel though. less