Best Western Parkmore Hotel & Leisure Club

After looking at the pics of the bedrooms on here I’m positive we were at a different hotel! The room was dated, shabby and the bathroom unclean and full of peoples hair urgh. We booked because of the pool and we were given 3 shabby towels, I asked for five ( one each) but they had none ready!!! The towels were like rags! The floors filthy and the tiles cracked. The grate over the drain around the whole pool was broken with green algae growing out of it and plasters stuck in it!!! I I booked through booking . Com who after a week and photographic evidence have offered me a £20!refund!!! Best western said that the hotel were unable to offer any refund at all but assured me that the hotel was undergoing a refurb and that the room we stayed in was at the top of the list. Doesn’t help us though. Very disappointing less

What a super little gym. Great facilities: lovely pool, well equipped gym, lovely hydro pool, sauna and steam room. Staff are courteous and service is good. The showers are clean and warm although I found the changing room a little chilly. Nevertheless, I would highly recommend. Haven't attended any classes yet or used the beauty salon but fully intend to. less

Myself & my fiancé stayed here as it was an engagement gift to us. Our room was upgraded to a suite and it was a good size and clean and modern. We had a 3 course evening meal included and each course was delicious and of a high standard, the waiting staff were very polite too. We had breakfast the next morning which was also nice. The only slight negative point is that the food took quite a while to be served. The gentleman working on reception was lovely and nothing was too much trouble for him. less

A very comfortable stay, the room was kept very clean. The staff were very helpful and smart in appearance. The restaurant service and food were very good. I would definitely consider using this Hotel or others in the chain again. less

to be honest this hotel was only to be a meeting place for a few friends,it turned out to be an excellent place to stay with very helpful and efficient staff, the rooms are a good size and very clean, we had dinner in the restaurant on our first night, tasty food and a varied menu no complaints there, also good selection for breakfast. Yarm town centre is about a 20 minute walk or 5 minutes by taxi from the hotel, its also on the main bus route into town Yarm itself has many pubs and restaurants, we would highly recommend Uno for lunch or evening meal great atmosphere, excellent menu and a great welcome,also the Raj Bari Indian restaurant has very good food, while we were in the area we visited Masham and the old peculiar brewery and shop only a 25 min drive south and Bartram castle well worth visiting less