Best Western Parkmore Hotel & Leisure Club

We've just returned from an overnight stay at the Parkmore Hotel. We booked the stay and dine package which included, bed, breakfast, three course meal and a bottle of prosecco for £130. This also included an hour in the spa which was really refreshing. We arrived justt after 12 and the lovely reception staff kindly let us check in early. The room itself was large and had been recently decorated and had new furnishings and furniture. The bathroom although very clean was still quite dated but functional. The reception area, bars and restaurant have all been updated to a really high standard but the corridors are still quite dated but didn't spoil anything. They had a one way system in place which most people seemed to follow but there were some areas which was not possible to have the one way system but this didnt seem to be too much of an issue. I'd already rang the hotel in advance to ask if we needed to book the spa and restaurant (which you do) so we were booked into the spa for 4pm. You get an hours access and there are 5 people allowed in at a time. There is basically the pool, the hot tub and the spa area so we decided to stay for 20 minutes in each area to.make sure it was fair to everyone. Luckily for us the other people got out after 45 minutes or so so we had the whole place to ourselves for a while. The spa itself is good bit there were some jets not working and some tiles missing but all in all quote good. The hot tub was lovely and hot and all of the jets seemed to work. The showers and changing rooms were all very clean too. We also used the gym which had modern equipment and was very clean and tidy ( we booked this when we arrived and timed this for an hour before the spa time). We also had a ealk along into Yarm itself which is a lovely country town and only around 1 mile away from the hotel. In our deap it said that we were supposed to have a bottle of prosecco in the room, this wasn't there so I mentioned to reception who advised that it would be in the dining room. We had booked 8pm for dinner so thought we would go down to the bar prior to this for a quick drink. Unfortunately the bar area was full so we sat on one of the lovely sofa's in the reception area but none of the bar staff came to check if we wanted a drink. Due to the new rules you're not supposed to walk up to the bar so we decided to wait until we were in the restaurant. It was fine though as we passed the time talking to another couple who were also waiting for a drink. Shortly before 8 we walked into the restaurant. The staff were lovely and explained that they would brink our food over to a tray and requested that we remove the items from the tray. I then mentioned that I was expecting a bottle of prosecco which they quickly brought over. The menu was quite good, with quite a few sections and everything we got was very tasty and we really enjoyed our meal. The staff were very good and are handling a difficult situation very well. They explained that some customers are unhappy that they've got to be out of the restaurant by 10pm but this was not an issue for us, I felt two hours was more than adequate to enjoy the food and a few drinks. We then retired for the night and both slept very well in the very comfortable bed. The room didn't have a hairdryer in but reception quickly delivered one when asked. The next morning we went down for breakfast at around 9am and there were only around 8 other people in at the same time so didn't feel busy or rushed. We had a lovely girl bringing our items and she also brought me an extra pot of tea. We both went for cooked breakfast and although everything was tasty it was all cold apart from the fried egg. I didnt complain though as I feep the staff habe enough to deal with but it would have been nicer if it was served hot. All in all we had a lovely stay, we both felt relaxed and refreshed after a busy time over the past few months. This hotel is literally only around 30 minutes away for us, so if any other offers become available I would probably book it again and would recommend to any one wanting a nice break for a cheap as chips price. less

I stop in hotels on a regular basis through my job, but I will never stay here again or recommend it to anyone. The hotel, reception, corridors all look fine. Unfortunately the room, was tiny, there were marks on the walls, ceiling, and skirting board, making it look grubby. The tiling in the bathroom looked like an amateur had fitted it, and there were holes in the ceiling above the shower, which had been covered up with tape. The radiator and towel rack were rusty. There was a loud whirring noise which sounded like an old boiler and the noise from other occupants in surrounding rooms could be clearly heard. Although I was one floor up, the view from the window looked out on to a dirty walkway, with windows from other rooms facing mine, so although the room was extremely hot, I was reluctant to open the window. The room was extremely hot although radiator was off and the air conditioning unit, did not respond to the air conditioning remote control system. less

This was an amazing hotel. The reception area was beautiful. Jenny on reception was extremely friendly and helpful throughout communications with the hotel. My room was lovely and the bed very comfortable. Nice pool. The WiFi connection was also very good. The Purple Peacock restaurant served delicious Thai food, worth a visit. The breakfast was also very good, but service a little slow. A great place to stay. less

A lovely hotel with excellent staff. The main meal was delicious as was the breakfast. The waiters, Eva and Jordan, were outstanding despite many requests from ourselves and others. First rate overall. less

Fabulous!! So muchhhh food, cakes, scones and sandwiches, all to die for!! Will be back again, very reasonable prices. Lovely waiter, very approachable:) Scones very a personal favourite and there very generous with the cream and jam ;) less