Small, easy to access but the service left a bit to be desired
20/09/2016 Emma L,
Good location in an interesting district full of violin shops, and easy access to everything Paris has to offer if you are able to walk to the metro. The room was comfortable but smelled strongly of d... more
Good location in an interesting district full of violin shops, and easy access to everything Paris has to offer if you are able to walk to the metro. The room was comfortable but smelled strongly of damp after having a shower, as there was no extractor fan. The reception staff were very confused when we reported this and suggested we leave the window open, which would have been very easy to get into. Also, the lift stops between floors, so there are always stairs to walk up. We did not eat breakfast so cannot comment on that. Overall, not sure I would return, as it seemed overpriced for the experience. less
DIRSEIH, Responsable relations clients at BEST WESTERN Paris Gare Saint Lazare, responded to this review
Dear Emma L,
Thank you very much for taking time to share your experience about your stay in Best Western Paris Gare Saint Lazare. You satisfaction is important to us and we strive every day to provide our guests with a better service.
Please accept my sincerest apologies for the incident that I will personally make sure never happens again. I asked our maintenance service to review their procedures about controlling and verifying our rooms. I also instructed our front desk staff to immediately inform the maintenance service about the tiniest guest’s complaint in order to find a suitable solution during your stay.
I’m really sorry about the lift, indeed, our hotel is a typical building from Paris with the lift on the half-floor but we are working on this issue and meanwhile we are trying to provide assistance for our guest’s luggage.
I’m really happy that you enjoyed our location and you could freely access every place in Paris and enjoy our beautiful city.
I hope I will have the opportunity to welcome you again and provide you with a service and experience that you deserve.
Customer Service Manager