Nice place with room for improvement
11/07/2017 Ksenya85, Yerevan, Armenia
Overall the hotel is not centrally located, however it is nice and has an old path for walking up the mountain. The staff in general is really very very good and friendly, trying to meet all the needs... more
Overall the hotel is not centrally located, however it is nice and has an old path for walking up the mountain. The staff in general is really very very good and friendly, trying to meet all the needs. The food is also fine. The buffet usually offers a variety of dishes so everyone can find something special for themselves. They have a nice playground for children, which, unfortunately, is not being taken care of. It is dirty and is not functioning, like some things are broken and are dangerous for children to play in. So it will be better wither to dismantle them or to fix them.
The cleanness - 2 days I was waiting to have the room cleaned and when they came to finally clean the room (which was done in less than 5 minutes) it appeared that they do not clean floors but only change towels and clean surfaces in the bathroom only. The refrigerator in the room was not functioning while I had baby food to keep. On the reception they told me that whatever we had in the room was not a refrigerator but a container to keep the drinks. I was very cross to be taken as a fool because I think I can differentiate between a container and a refrigerator.
Anyway, things happen, however I would be more into details if I were the management of the hotel. less
ParadiseHotelDilijan, Public Relations Manager at Best Western Paradise Hotel Dilijan, responded to this review
Thank you for taking your time and commenting about our hotel.
We will send your complaints to the relative departments to solve the problems quickly.
And in our rooms we have coolers, it's not refrigerator nor a container.
Looking forward seeing you again in our hotel.