Best Western Palestine Inn

Great Manager at Front Desk. She was training a Young Man and doing a Good job of it.. Both where professional and very personable. If you are Disabled and have a Disabled room the Toilet has good bars and works, but Not the Shower. No way does it come close to a Disabled persons needs. There are no walk or roll in showers. You have to sit sideways with your legs over the side of the tub. The shower head does not move. There is not a lot of Curb Appeal, but Clean Rooms. Located a couple of minutes from Old Town and then a couple more and you are in the Newer part of Town. The Cafe for Breakfast is Welcoming. Everyone from the Owner to Her Staff are Good people. If you are staying over a couple of days, Your Coffee or Tea is on its way to you before you sit down. less

The staff were friendly and helpful. I had no idea a free shuttle would pick us up for the Polar Express when I booked. That was a plus. This was an older establishment which was relatively clean but why would the toilet need flushing when I entered the room the first time? Maid service arrived at 8:30 am and I couldn’t get to the door fast enough due to a disability so she opened the door with her key . She apologized but my car was parked right outside so why open it? The breakfast was a bit skimpy and I had to order extra bacon. One strip? Really? The place is in decent repair but the repairs are obvious and unsightly. The breakfast cafe is charming, the food is good, but the room needs some updating .. even just a fresh coat of paint and new trim would make this look so much nicer. Again, the staff was exceptional and I appreciate their efforts. If the maid service arrives early, warn guests to put out the do not disturb sign. Lots of noise from my neighbors so I got very little sleep. less

This was a unique stay for us three guys. They had a room with 3 Queen beds, we had never seen that before. Clean and friendly staff. Nice complimentary breakfast at the restaurant in front of the hotel. Great for a good night’s rest. less

this is an older best western and appears to be kept in fairly good condition. some things you would not accept in a new property come natural in a older place as this. overall the room and stay was very comfortable and we would stay again if in the area. the restaurant next door had a wonderful breakfast and service. less

This was a bad experience from the start. The girl at the front desk acted like she had been there for at least 12 hours. She wanted me out of there. That in itself would be fine, because I just wanted to get to my room, that is until I got there. First thing I noticed was stickers stuck in the carpet, luckily I still had my shoes on. There was hair in the tub and bed and sheets were stained. I slept on my own blankets. Very Very disappointed and could not believe that this was a Best Western! less