I had not been here in years...
01/04/2018 John S, Atlanta, Texas
I did not finish a job in Palestine so I needed to use some BW coupons and came here. I asked for the BEST room they have. King suite. I had my wife and daughter with me so when a panhandler approache... more
I did not finish a job in Palestine so I needed to use some BW coupons and came here. I asked for the BEST room they have. King suite. I had my wife and daughter with me so when a panhandler approached my wife and daughter in the parking lot this was my first red flag. Then can into room. No carpet... ok with us because it's cleaner (or should be) then we noticed only two towels. My wife jumped in the shower and I was gonna walk to get towels and bedding for the pull out but first I needed a plug in for my phone. I pulled the night stand back and saw... trash, bugs hair and food. So I looked under the bed... same thing. I tool picture and a video which made red flag two. I walked to the front desk and again asked for money.... showed video to girl at desk... she was imbarresed and kept apologizing offering to move me and even come clean my room. I got towels and went back to room to discuss it with wife. We were tired, 16 hour day so we didn't want to leave... but when wife saw the dirty floor we pulled back cover and two hairs ON THE BED. Done
Load up stuff and got a refund. We left and went to comfort suites up the road for about 32.00 more.......... ?
This is a old property but I stay at 50 year old BWs and they are still nice condition.
This property is NOT UP TO BE standards.
BestWesternPalestine, Manager at Best Western Palestine Inn, responded to this review
I sincerely apologize about your experience. This is not normal at our hotel at all and it is unacceptable. We go to great lengths to make sure every room is properly stocked with adequate supplies such as towels, blankets, and etc. We disinfect our remotes and put them in a fresh remote bags and disinfect all surfaces, headboards and etc. So I want to ensure to you this is not the norm at our hotel or how we operate. Again, I apologize for your experience.