The staff were friendly and helpful. I had no idea a free shuttle would pick us up for the Polar Express when I booked. That was a plus. This was an older establishment which was relatively clean but why would the toilet need flushing when I entered the room the first time? Maid service arrived at 8:30 am and I couldn’t get to the door fast enough due to a disability so she opened the door with her key . She apologized but my car was parked right outside so why open it? The breakfast was a bit skimpy and I had to order extra bacon. One strip? Really? The place is in decent repair but the repairs are obvious and unsightly. The breakfast cafe is charming, the food is good, but the room needs some updating .. even just a fresh coat of paint and new trim would make this look so much nicer. Again, the staff was exceptional and I appreciate their efforts. If the maid service arrives early, warn guests to put out the do not disturb sign. Lots of noise from my neighbors so I got very little sleep. less