28/07/2016 Ian B, Cumbria Lake District.
A large, centrally located hotel on the sea-front with a horse tram and bus stop outside, the carpets looked a little weather-beaten. The food was excellent, although the carvery style menu meant I ha... more
A large, centrally located hotel on the sea-front with a horse tram and bus stop outside, the carpets looked a little weather-beaten. The food was excellent, although the carvery style menu meant I had to collect my main meal and desert myself which felt like I was back at school, for the price of the stay I was hoping to be served my food not get it myself! the many staff were very friendly and helpful and the views from the restaurant were stunning. The sea-front balcony room was clean, bright and airy although I was hugely disappointed that the windows were filthy and encrusted with salt-spray from the beach. On the days that I stayed there was no wind or bad weather and I thought that it must have occurred overnight before I arrived, however, the three days I stayed the windows were untouched and I was very disappointed about this which is why I have, reluctantly, only given 3 stars for my review, I did raise an eye-brow at this because the restaurant windows were spotless! The only other issue I had was the late night noise from the bar on the floor below - granted, it was only on the Saturday night but it was quite intrusive until very late. Other than these small "niggles" I enjoyed my stay - Thank-you. less
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review