On entering the hotel I was shocked to find that I had to pay and display at a parking machine outside, 2 steps away from the hotels reception. I have traveled around the world stayed in many hotels (some of which were Best Western) and can categorically say I have never been asked to "Pay and Display" in a car park owed by the hotel. When asking if I could not just add it to my room the answer was just no. Imagine more to annoyance that the card reader in the pay and display machine was broken, as was the cash machine in the hotel that the receptionist pointed me too. This coupled by a long journey was very frustrating.
Found out later hotel do not turn them on till 9pm, if you are expecting parole to pay and display for parking the this is just stupid.
Room, Deluxe? Really? If this is a deluxe room I am in now then I hate to think what the normal rooms are like. The bed is uncomfortable there is not enough power points for a modern world, the decor is poor and the furniture is jaded. One plus point - the Internet is fast.
Restaurant, ah actually this is a Buffett Restaurant and should be called a "Buffet Restaurant". This was also poor, 2 courses £17.95....expensive! Selection of cold starters from a small buffet or hot soup. Cold starters were not impressive, pate that looked like it had been sat out for a while, prawns that were not in the chiller just sat on the side of the chiller (obviously avoided these) some cold ham and beef. I had some ham, potato salad and a cucumber salad. Disappointing. Main course consisted of various things from a Hotplate I choose beef stroganoff, which did not have much flavour. Behind the Buffett the wood cladding did not look like it had been cleaned for a while.
2nd night I ate in the bar, this was slightly better, sirloin steak I order rare, the portion was big but the stake was more like blue than rare, but I can eat blue anyway so was not bothered.
One plus point from the hotel is the staff, they are friendly and helpful, but Sorry I will be looking elsewhere when I next come to the Isle of Man.
To sum it up the entire hotel needs modernisation as a huge amount of investment to bring it into the 21st century.
Mr Manager please don't put out your standard reply to this review as you have with others, I quote your brochure in my room "Hotels with Personality".