Better than it looks - but that's not saying much'
18/07/2016 theflatbox2, glos
The hotel must be the ugliest building in Douglas. I'd booked it due to the central location & because it had an indoor pool, useful if weather awful. We arrived by taxi that drove us into the car par... more
The hotel must be the ugliest building in Douglas. I'd booked it due to the central location & because it had an indoor pool, useful if weather awful. We arrived by taxi that drove us into the car park, what a depressing area. They could do a lot to spruce it up if they wanted to. I have to say my heart sank on arrival & the reception area didn't do anything to lift it. The black & purple carpet had blobs of well trodden chewing gum on it & it all looked rather glum. Is it too difficult to spend some time removing the gum ?
The sea view room was actually fine but the shower was particularly feeble. My partner used it first & told me not to bother, we just used the bath after that. The grouting round the bath could do with a good clean. Buy a bottle of Dettol mould remover, it does the job in a couple of mins, it's not hard.
The flat roof in front of the balcony had loads of cigarette butts on it, again - just clear them up! They shouldn't be there, no smoking is no smoking not just smoking out of the window.
The hairdryer is located behind the TV. I found it on the second day.
I know these seem like minor gripes but they all added up to a general air of the place feeling a bit run down.
On the plus side breakfast was really good & the staff were friendly & helpful. The bed was comfortable & the view was wonderful. Tea, biscuits etc in the room but no water . A large bottle of sparkling water from the bar cost £4.
Due to amazing weather we didn't use the pool so can't comment on those facilities nor the casino. less
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review