Fair price for location and decor but restaurant service, bar food and casino were all very poor
31/03/2015 julieI2070AL, Chester, United Kingdom
this was our first stay and we both came away annoyed at service standards and food quality, we made our views known at the time but were ignored. The hotel itself was ok, needs a refresh and... more
this was our first stay and we both came away annoyed at service standards and food quality, we made our views known at the time but were ignored. The hotel itself was ok, needs a refresh and carpets were grubby but the room was clean and reception staff pleasant. We visited the restaurant and the service here was not good, we were rushed and given no choice except the carvery, then the chef wasn't available and at £15 per head this was extremely poor value, it wasn't late but we were made to feel that we were putting staff out and rushed through. The following day we purchased a sandwich at the bar and the bread was stale around the edges, I made this known to staff and asked for this comment to be passed on to the kitchen, no apology, no acknowledgement of my complaint, nothing. The worst part of out 3 day stay was in the casino, neither of us claim to be experts but some assistance could have been given without much time taken. Staff just kept throwing our chips back at us as we were clearly making a mistake, twice I went out to the reception desk and spoke to a male member of staff (Saturday 28th March) and twice I was brushed away - quote "staff are too busy". well hey I'm too busy to ever visit again or recommend!
sort your staff out, listen to feedback and do something to make things right less