I was terribly disappointed by this hotel. I got ZERO benefits for being a loyal Diamond member with Best Western. The hotel claimed that it was fully booked and for that reason, I did not get a room upgrade. To be honest, I did not believe that the hotel was sold out because I was able to book rooms on the Best Western website. However, even though there was no room upgrade possible, they could have give me some token or recognition, for example a welcome card, some drink vouchers, a free entrance to the night club or to the casino, a breakfast, whatever. But there was NOTHING.
To make things worse, the hotel claimed they did not know about my status. Again a blunt lie. Needless to say that the hotel was very well aware of my status. First of all, I did the booking on the BW website. Second, I was in contact with the hotel prior to my arrival when I informed them about my 11 AM arrival. When I arrived at 11 AM the front desk clerk did not want to allow me a check-in "because the hotel was full last night". On the same time, a gentleman (without any BW membershi) who arrived five minutes earlier than me, was given early check-in without discussion.
Besides, the staff members were just terribly desinterested in doing a good service. Unbleievable, but the did not even say "hello" when guests approached them.
The room was small, old and dated. One could even hear the neighbours at night. Free water in the room? - No! Sleepers in the room? - No. Bathrobe in the room? - No.
And last but not least, two weeks after check-out I did not even get the points for this stay on my BW Rewards account. All I can say is BEWAR OF THIS SERVICE HELL! less