02/11/2017 Suebre, Stafford, United Kingdom
Stayed here for 6 nights. First impression really poor as came in via the casino entrance. Really tatty and in desperate need of refurb. However the upper floors had been redecorated and our room was ... more
Stayed here for 6 nights. First impression really poor as came in via the casino entrance. Really tatty and in desperate need of refurb. However the upper floors had been redecorated and our room was great. Ask for a sea view room. Fabulous. Coffee, tea etc regularly replenished as with toiletries. Hairdryer, ironing board and iron in room. Plus a small safe. Staff great. Always smart, attentive and smiling. Breakfasts superb. As well as the usual full English or continental style you could order delicious Manx Kippers or poached eggs.
We did however have a very poor evening meal which felt like the food had sat around for ages-- very dry. And I would not consider one choice of carved meat a carvery!
The other huge disappointment was that the swimming pool was being refurbished and this had been one of the reasons that I chose this hotel.Parking great. I think it was £15 for 5 days and worth it for the car to be parked in the shelter of the hotel rather than at the front. Certainly not the prettiest of hotels but worth it for the position and view. less
PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Thank you for you comments and I am glad that you found you room and amenities to your satisfaction. A mixed review regarding the restaurant however all comments are useful to help us know what we are doing right and what areas we need to make improvement or changes. I do apologise that the refurbishment of the health club was in progress during your stay, as a non seasonal hotel any improvements must be carried out during operational times and it was unfortunate that your stay with us fell during this period. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review