Have stayed here numerous times over the years and since it changed hands from a Hilton to independent and now a Best Western nothing has changed, and that's not good.
Prices are sky high, £100 per room per night, plus breakfast at £12/person, come on those are 5* rates and this is far from a 5* hotel.
I stay here on business, its a clean room and there is off road parking, but the rooms are in desperate need of renovation, a lick of paint 2 years ago just covered over the cracks. bath taps are fiddly if they work at all, mattresses can be hit and miss, and the windows and French doors are draughty and let in noise from the street below and whatever you do avoid like the plague the single rooms that over look the car park, you will be perched on top of the ventilation fans and get no peace whatsoever.
The food is OK, breakfast is actually very nice, but for £12 I want Michelin starred chefs cooking my eggs, not having to go and do my own toast.
Next trip I think I will have to look elsewhere, times up Palace. less