This hotel was recommended by work colleagues, unfortunately they failed to mention that it was a good 20 minute walk from most restaurants and bars in the town and in need of a little TLC. We stayed on a room only basis, expecting there to be plenty of cafes for breakfast. Forget it, None of the cafes in Douglas appears to open before 10:00, way too late for us as we were attending a conference. We ended up paying £12.95 each for breakfast in the hotel. Whilst the breakfast was fine, it most certainly is not worth £12.95.
We had a seaview room on the second floor, which unfortunately was directly above the bar/function room area. On the Friday night there was some noise, but it wasn't worth complaining. The Saturday night was horrendous, like trying to sleep in a disco. This went on beyond midnight. We complained the following morning to Jo at reception who promptly got the duty manager for us. He was very apologetic and did offer to move us to another room, but assured us that there were no more functions scheduled for the rest of our stay. We were happy to stay in the room as it was fine apart from the noise. Shortly afterwards the manager appeared at the room and offered us complimentary breakfast for the rest of our stay which was a nice gesture. We also received complimentary wine in our room for the rest of our stay, which was much appreciated. Overall the hotel is a bit run down, not up to the usual Best Western standards, but the staff were all pleasant and helpful. less