4 star.......don't think so
24/07/2016 graham_wotton, Weston-Super-Mare
on Saturday a wedding reception went on till 4am in the car park and reception area our room was right above !!! we and other guests complained but nothing happened, we complained next day as our room... more
on Saturday a wedding reception went on till 4am in the car park and reception area our room was right above !!! we and other guests complained but nothing happened, we complained next day as our room was also over the extracter fans for the kitchen we only got moved when i threaten to cancel my weeks stay, the whole exterior is dirty you have to walk through smokers to get to reception. the spa has flaking paint on the ceiling in the pool plus ceiling tiles missing in the pool, the lovely view from the pool is spoilt by misted up d/glazing, the breakfast staff don't even make eye contact or make conversation except Veronica who was very nice, breakfast was ok sent food back twice because it was cold, evening meal is mainly carvery !! the only saving grace was a complementry dinner for our troubles would not give free room upgrade. so in a nutshell the hotel is dated looks like a european tube station would not go back . stayed at the Feathers Hotel in Liverpool on the way home and that is a 4 STAR hotel is was brilliant less
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Again thank you for taking the time to write this review