This is the 2nd time that we have stayed at The Palace Hotel and, since our last stay, just over a year ago, the public areas are looking a little tired and in need of a bit of tlc. However, our room ... more
This is the 2nd time that we have stayed at The Palace Hotel and, since our last stay, just over a year ago, the public areas are looking a little tired and in need of a bit of tlc. However, our room was immaculately clean; well cared for and it had everything we could possibly need for a 5 day stay. The housekeeping staff keep everywhere spotless and have a good eye for detail: for example they actually came back to our room in the early evening to bring warm fresh towels as they hadn't had enough earlier in the day when servicing the room. The rooms at the front of the hotel have a fabulous view of the seafront and bay and have a small, but adequate balcony.
Upon check in, the reception staff ensured that we were given the code for free wifi access and free parking allocation. They were informed us about the films showing at the Palace Cinema, which is situated just across the car park from the hotel. All very convenient and easy to use.
We booked bed, breakfast & evening meal and could not fault any meal that we had in the restaurant for choice; variety and excellence. The buffet style meals allow every diner to have exactly what they want and the quality of the food is excellent. Every single one of the waiting staff are, without exception, helpful; friendly and polite but especially the Maitre d, Simon, who took excellent care of us and ensured that we had a good table overlooking the sea each evening. There is a very pleasant bar within the hotel and, on some evenings, we enjoyed listening to a very talented singer and harpist, whist enjoying a drink after dinner. The barman, David, was good fun and made for excellent company.
We made good use of the hotel's spa facilities. Whilst the swimming pool isn't large, it is perfectly acceptable for a swim. There is also a jacuzzi and gym that all hotel guests are welcome to use, free of charge. With easy access to the spa, from within the hotel, there is no inconvenience to use it and, again, the staff there are very pleasant and helpful.
I would happily go back to this hotel again because, whilst it does look a little tired in places, the excellent staff more than make up for that. less