Best Western Paint Pony Lodge

The internet was down two of the three days of stay. that was disappointing. I really would of enjoyed a hot tub, also. But overall the hotel was clean and a good location. We walked to supper two nights. I felt safe staying there. less

For being the age of this motel and nearing the end of the summer season, I thought it to b e little overpriced for seniors or AAA members. Considering the number of rooms, the breakfast area was quite small. Since their old original office appears to be unused, mayb it would make a better breakfast area? Have been a BW Rewards member for many years. less

A group of 5 on Harley's on a return trip from Sturgis chose the Best Western Paint Pony in Show Low Arizona on August 10th 2017. That decision was made on January 18th 2017. And, the Best Western was chosen "specifically" due to the relationship this chain has with Harley Davidson and as two in the group were members of the Best Western Ride Rewards Program. An early leave out of Farmington NM and running to beat storms put the group in Show Low ahead of schedule and check-in time arriving around 1:30 p.m. Everyone recognizes there is a stated check-in time at any hotel but circumstances were as they were. We was early! And it started pouring rain within minutes of our arrival. Having ridden many times together we "always" booked far in advance and "always" requested ground floor rooms together if possible. "Always!" We realize there are no guarantees. Upon arrival we checked in at the counter to see what the possibility was of getting in early. We sensed that a counter employee might have accommodated us but at least one in the group saw a woman in the background with a somewhat unpleasant look on her face holding up 3 fingers indicating check in time was at 3:00 p.m. In fairness to the Paint Pony upstairs rooms with king size beds were offered but we asked about downstairs rooms (kinda like what we did on January 18th). We were told the downstairs rooms were not ready yet and that when they were 3 of us would be on one side of the hotel and two on the other. Well, OK. One in the group opted for an upstairs rooms and checked in. The others waited. Outside (our choice) under the canopy in the rain. We sat and sat and sat and saw absolutely no maid activity in the ground floor rooms. At near 3:00 p.m. an employee walked over to the ground floor rooms that we had been looking at for an hour and a half, checked them and walked back. So we waited a bit more and at "precisely" 3:00 p.m. were granted access to the rooms that we had been staring at for 90 minutes. But wait, there's more. While we sat there (in the rain) two separate cars pulled in and were checked in. Well before 3:00 p.m. "and" in ground floor rooms adjacent to the rooms we had been staring at. We were told the rooms were not ready. So what's the real story? Were the rooms really not ready or did the lady with 3 fingers just not like people on motorcycles! There was only one employee here that ever smiled at us and we sensed that it was the tone being set by the lady with 3 fingers who we later learned was a corporate manager. WOW! We didn't even see a friendly face the next morning. Never a smile, how you going, good morning or whatever. Nothing! All in all we just felt unwelcome. We felt this hotel was far below par and none of us would ever return and would spread the word to others that the Paint Pony is not a place you want to stay. There are other choices in Show Low. less

From the initial reservation (we called direct) to final check-out (stayed 3 nights), we had nothing but the best service. All questions were answered timely, with a smile. We wish we could remember the specific employees names but we can say this: EVERY employee we dealt with was kind, helpful, and always served with a smile....rom the front desk help, to the housekeeping staff, to the sweet lady that took care of us at breakfast. Kudos to the management for the upbeat, friendly service provided during our stay. By the way, rooms were super clean too....very comfortable bed. less

Excellent value within walking distance of the Los Corralis Mexican restaurant. Good Mexican food and a great place to eat. We stayed here several times and always had a good experience. We will be back. less