Best Western Pacific Inn

Stayed here for 3 nights and it was a great stay and all of our needs and requests were looked after by the friendly staff. The rooms were clean, The reception staff was very knowledgeable and the Houskeeping staff were helpful, Thank you for your Hospitality 😊 less

We were reluctant to try this hotel as we had such a terrible experience at the Best Western Plus in Kelowna in early July. We were so pleased with the Best Western in Vernon. Will definitely stay here again. Never at the one in Kelowna but definitely this one in Vernon. less

Starting with very friendly people at check in and great Covid protections, we really enjoyed our stay. The rooms are very nice, the bathrooms very luxe. We had a kitchen suite with full stove and fridge. There wasn't a lot of dishware but I think that most things have been removed for Covid so one simply needs to ask. Laundry on the main floor was nice to have and the front desk staff knew the timing for the washer and dryer which impressed me so that I didn't have to do multiple trips to see if the cycle was done. Highly recommended. less

We got a kitchen but the dishwasher isnt working so we have to wash our dishes manually all the time. We complained but it wasnt fixed. When We arrived the cutleries kept inside the drawer were so dirty, it had food particles stuck to it. The mugs & plates were also oily and had a ton of fingerprints to it. We have to wash it again. We feel like the room was not disinfected and cleaned enough. The carpet was dark brown in color so looking from afar it doesnt look dirty But when we looked down it was dusty, had food particles under the table and sauces were even On the floor/ carpet (from the previous stays)&werent cleaned! We didnt feel comfortable walking barefoot on the carpet! The carpet needs a wash for sure. Its just a dirty room. Also i booked for 5 people. Why did they just give 1 shampoo, 1 conditioner & 1 soap? I have to ask downstairs. Its just hard cos theres no room service due to covid so i have to go down and do it.. its a no brainer if you book for 5 people cos we also pay extra per head. Location was nice though since its near groceries/mall and its only 8 mins away from the lovely Davison orchards. We would have enjoyed our stay if the dishwasher was working and if the room was clean. less

We chose this hotel because it was pet friendly and electric car friendly, having a charger available for guests. We planned to charge at night and made 2 appointments the next day. The room was fine but we asked about the charger as it didn’t seem to work properly, front desk staff weren’t aware of the charger or the problem. She had to ask the manager and gave a vague explanation about the problem saying maybe it wasn’t fixed. We plugged in, it seemed to work, but in the morning, no charge at all. We spent the morning hunting for an open charger, making us late for our appointments. I asked Front desk staff to post an out of order sign on it and they replied that it is not their machine, they know nothing about it. That lack of initiative and willingness to keep amenities in good order for clients is disappointing. Get it fixed, make an effort! less