Best Western Pacific Inn

Very friendly and helpful staff that ensure your stay is comfortable by providing excellent service. Room was very clean and tasteful. Quiet except for some highway noise on North side of hotel. Would stay there again. less

The check in was a complete mess I was quoted 3 different rates I don't know if she was trying to jack up the price or what the deal was. the girls attitude "A" was horrible she should not be in any job that deals with customers, the room looked fine upon first inspection. But when I went to have a bath there was hairs in the tub, I phoned down hoping to have someone clean it, no answer....waited 15 minutes, no answer again. Finally went down there and found the girl outside smoking chatting away. Explained I would like my tub cleaned or a new room? She said there's no housekeeping on....I realize most hotels don't have housekeepers at 9pm I was just hoping you could come clean my tub! I actually did it myself with a facecloth and bar soap. The bed was very comfortable though I will say that! The check out would have been fine accept for the fact a housekeeper and front desk person were almost yelling at each other? When I asked who the general manager was the response was what really did it in for me "I have no idea anymore". I've heard there is going to be a new Best Western in Vernon soon, I hope it's run better than this one. less

This hotel and the HIE next door have the SAME owners (the two properties even share a parking lot). This was VERY helpful during our group booking. We needed a meeting room for TWO days during our stay, but our hotel only had a meeting room available for ONE day...well, the common ownership took care of that problem! For our second day of meetings, we simply had to walk across the parking lot to the property next door. Problem SOLVED! We didn't have to do anything. Connie at the front desk of the BW Pacific Inn took care of everything seamlessly! We were also able to use the hot tub next door. The hotel rooms appear to have been recently renovated. The entrance to my room was done up in the MODERN style of faux wood flooring at the entrance and the bathroom. The bathroom and the rest of the room was SPOTLESS. There were lots of extra plug-ins needed in this 21st century, and the room was equipped with a fridge, microwave, and coffee maker. Please note, the vast majority of the rooms in this hotel are King rooms, so check if you need two Queens or two Doubles. Several restaurants and a mall were within walking distance. The business centre was excellent, parking was free, and my corporate rate was C$110. Bottom line, we were VERY well taken care of during our stay, and the staff used the common ownership of the two hotels to our maximum advantage. Well done! less

I really enjoy my stays at this hotel. The location is a short walk to a mall with a cafe, bakery and food court and even closer to a supermarket. It is at the turn off to silverstar so easy to get to Vernon's restaurants, etc or to the mountain. The rooms are clean and very comfortable. The mini fridge, sink and counter for food is appreciated, even in the standard room. This place has become my Vernon go-to as the value is excellent. less

So i actually frequent this hotel regularly, I've never written a review for the hotel itself but it's always been decent. Very comfy bed, i usually check in late and J is hilarious. Sooo in the middle of the afternoon today i hear what sounds like police in the hallway or authoritatively figures...i poke my head out and border enforcement people are questioning their staff. I don't know what was said or why, what i did see was one of the housekeepers leave with one of them. The hotel atmosphere changed after, I'll be back but I'd rather not see police or anything like this again it makes the stay uncomfortable! less