Best Western Pacific Inn

I had a one night stay in Vernon and was told by a fellow employee about the BW Pacific Inn. It is a clean, well kept hotel. Alyssa at the front desk was very helpful. It was very reasonably priced, but it is not the tourist season. less

I tried to check in on January 4th but had an issue with my credit card. How embarrassing! Alysa was on duty at the front desk and was so patient and understanding, did not make me feel uncomfortable about what had happened. After a visit to the local branch of my credit union, I returned believing the problem with the credit card had been corrected, but it hadn't. She let me check in using my debit card instead and was so concerned about my problem. The hotel was lovely, nice large rooms, one of the most comfortable beds and pillows of recent times. Great location too, close to everything. Later on in the night, when there was no milk available to make tea, she went out of her way to find some for me to use. Best customer service anywhere! She also gave me an additional discount at the restaurant for breakfast as she sensed that I was so embarrassed by what had happened to me. I will absolutely be back next time in town. less

We have stayed at Best Western, Vernon several times in the past year. We have always felt comfortable in the clean rooms and the very comfortable beds. I always bring my own pillow when traveling, but the pillows here give me a great sleep and no headache in the morning. The staff at the front counter are always pleasant and accomodating. less

The location is central to everything and has nice, large clean rooms. With the exception of one hotel staff, everything about our stay was excellent. We would definitely stay here again the next time we are in Vernon. less

We found this hotel to be reasonably priced. Rooms were well appointed and very clean. The hotel is quiet and staff are friendly and professional. We would stay here again. The fitness room was great. The only down side was the Ricky’s Restaurant on site. It was a disappointment. Breakfast menu and service were fine, but the service we had at dinner time was mediocre at best. I prefer a Best Western that includes a breakfast buffet. The front desk staff were friendly, welcoming and attentive. less