Extra special hotel
06/01/2019 invue, Kelowna, Canada
I tried to check in on January 4th but had an issue with my credit card. How embarrassing! Alysa was on duty at the front desk and was so patient and understanding, did not make me feel uncomfortab... more
I tried to check in on January 4th but had an issue with my credit card. How embarrassing! Alysa was on duty at the front desk and was so patient and understanding, did not make me feel uncomfortable about what had happened. After a visit to the local branch of my credit union, I returned believing the problem with the credit card had been corrected, but it hadn't. She let me check in using my debit card instead and was so concerned about my problem. The hotel was lovely, nice large rooms, one of the most comfortable beds and pillows of recent times. Great location too, close to everything. Later on in the night, when there was no milk available to make tea, she went out of her way to find some for me to use. Best customer service anywhere! She also gave me an additional discount at the restaurant for breakfast as she sensed that I was so embarrassed by what had happened to me. I will absolutely be back next time in town. less
Best Western P, Front Office Manager at Best Western Pacific Inn, responded to this review
Thank you so much for visiting Best Western Pacific Inn.
We're glad you enjoyed your stay with us and your kind words about our front desk agent and hotel, I will be sure to pass this along and make sure she sees it!
Guest Services Manager