20/04/2019 jamiern, Lawrenceville, Illinois
This is right on the beach and within walking distance of the main Gulf Shores area (Mikees, the Hang Out, Dollar General). It is an older hotel. It has the outdoor walkways to your room, not interi... more
This is right on the beach and within walking distance of the main Gulf Shores area (Mikees, the Hang Out, Dollar General). It is an older hotel. It has the outdoor walkways to your room, not interior halls. Lobby is small but staff was pleasant. I called down the day before arrival to check on prices and the girl who answered was rude so I was a little worried. We were on the second floor and rode the elevator up the first time. The elevator was filthy and we didn't use it again, but we also wanted to use stairs just because it is healthier for you. The room was all redone! New carpet, new furnishings, new paint and the bed was VERY comfortable which I rarely find on vacation. Bathroom vent was loud but bathroom also had been updated. We had a balcony looking over the pool area and also onto beach. The pool was a bit small and way to cold for us old people to get in. They were replacing the deck boards around the pool so the owner is definitely making continual upgrades. There is a indoor heated pool and hot tub which we didn't use either but the area and pool looked like it was kept up. We didn't have any Kleenex and needed more towels so I left a note for housekeeping and everything we needed was there when we got back. Only complaints were the restaurant on Monday didn't open until much later. We are early risers and we wanted a large cup of coffee and my husband made several trips down to see if they were open, it was after 7am before they opened. That is maybe a convenience you get at a larger hotel chain, always coffee when you want it. My only other complaint was the price, I think the Friday and Saturday rate, for what you get was over priced but I also know we paid for the convenience of being on the beach. less
MeganT117, Public Relations Manager at Best Western On The Beach, responded to this review
Thank you for your much appreciated feedback! Our number one goal is to exceed guest expectations, I have forwarded all of your thoughtful feedback to the appropriate departments to look into and correct. We appreciated your patronage and hope for the pleasure of your return!