This was our family’s first getaway since the pandemic and let me say I’m not pleased. First off we paid over the $400/night for a room that is classified as a hotel but should be labeled motel! Location is great however from the moment we drove onto the property we noticed that hotel is in need of some serious remodeling especially for overpriced rooms. When you walk into building, you can see that hotel is very low-budget and I’m not a fancy person but it’s definitely not worth the price. Secondly, since covid is running rampant, I thought I would see workers sanitizing high traffic areas and sanitizing stations setup, but nope none of that going on either. The elevator floors were dirty and so was buttons to select floors. Then we make it to room, which looks like a college spring break special; crammed 2 beds with lopsided lamp shades. The bathroom had rust in some areas, water pressure was low and then I saw some small flesh colored insect crawl around the sink. I wanted to scream but I didn’t want to terrify my son. This is my first night and after showering in getting in the bed, all night I felt like something was in the sheets, bitting around my right ankle; I’m so uncomfortable at this point. This was my first getaway from being in the house for 2 months and I highly regret it! In the past we’ve always booked with other popular chains such as Hilton and Marriott but we took a chance on Best Western thinking we would at minimum have a decent hotel. If your just looking for easy access to beach and place to lay your head, you’ll get that here, but anything beyond that, keeping searching.
BW please do a better job of cleaning and sanitizing during this time (covid). I have not seen one person cleaning or sanitizing since my arrival. less