Best Western On the Bay Inn & Marina

Have stayed at this hotel twice over the last couple of months while traveling on personal business. Ayram and Alexis at the front desk were both very nice and did their best to accomodate me. I am a Diamond member, so the only real upgrade is a Bayview room, but I had to request the upgrade as one was not offered. The only problem with the bayview rooms is that they overlook the back deck of the hotel restaurant Shuckers. if you plan on keeping the sliding doors open, there is a lot of noise from the restaurant music and patrons until the bar closes at 2am. Parking in the main hotel lot is almost impossible after 5pm. The restaurant draws a daily happy hour and dinner crowd from outside the hotel and unless you get lucky, you have to park in the adjacent lot next door, which can be inconvenient if you have bags or luggage you want to bring up to your room. Rooms are clean and nice size, but coffee machines in the room use pods and the coffee is not very good. They should upgrade to Kcup machines. Free coffee in the lobby is worse as it comes from a machine that appears to make instant coffee on-demand. Very few stores and restaurants in the near vicinity, so you are limited to Shuckers. less

We stayed overnight here after arriving back from a cruise. We arrived early before check in, but the staff was super nice and accomodating and allowed us to store our luggage and spend the day by the pool hours before our room was ready. We enjoyed a nice lunch at Shuckers as well and enjoyed the views. The area around the hotel is just ok and not overly great, but for an overnight stay it worked well. We did get a Lyft to North Miami beach and enjoyed going there. We also got one to the airport. There are tons of Lyft rides available in Miami. We had a rental car reserved but ended up cancelling and did the Lyft rides for everything and they worked out great and was less than the rental car. The room in the hotel is accessed from the outside. The room itself was clean and comfortable with modern touches. While the area makes me take off one star (it's not bad, it's just not the most beautiful area of Miami) we liked that is was clean, quiet, friendly and non-partying place. The pool was nice and quiet too which was a very welcome thing after the loud music at the hotel in South Miami Beach and from the cruise. We could finally sit and read by the pool! I would recommend staying here if you want a stop after a cruise before you head to the airport. less

I was there June 4-7. The room was nice and clear and house keeping was very consistent. The restaurant sever SARAH was great and the food was great. Upon check out I received a receipt I don’t owe any money then today 06/10 I wake up and my card is being charged again from them . I called to in form hotel and the front desk couldn’t figure out why my card was being charged and was not whiling to ask for assistance when I asked her to look into it . I ask to speak to the manager and she was still saying she didn’t know why.... unprofessional . If you’re big on customer service DONT STAY HERE , if it’s just for the pool , view of the bay & friendly servers from a restaurant that’s not apart of the hotel then stay.... hotels should have great customer service to make the stay better for PAYING customers less

Avoid staying here if possible. Lacks cleanliness, parking fees, Terrible Food, and NO WIFI. At first sight it didn’t seem too bad. Although the room could use a good cleaning and common areas as well… It was ok. …….It got worse as the day progressed. Onsite Restaurant prepares food in a separate building across parking lot and carries the food over to the restaurant. Grouper and Mahi were super dry! Fries were hard as a rock. Unable to eat them. Food Over cooked. Upon checkin, stressed the need for WIFI, Staff assured us WIFI available and provided log on info. After a long day, terrible meal, dip in the pool (needs attention). Bathed and ready to use wifi to finish some work. NO WIFI, checked for connection issues in room, noticed the box behind the bed was not on at all. Behind the bed was absolutely filthy with a multi outlet power strip with dust all over it and in the outlets! Called the front desk only to be told the WIFI was out and only available in the lobby. I discovered the WIFI has been out for DAYS not just that Day! The staff told a lie at checkin. Terrible experience. Only thing the front desk offered to do was move us closer to Lobby. Really???? Who wants to move late in the evening and who knows the condition of the next room??? DO not stay here! Take my advice. less

Decent price/performance...rooms are spacious and in good condition, breakfast (Russian style buffet) is nice! Shuckers (bar) is great for afternoon drinks and provides sufficient screens for all sport lovers...the best thing and biggest asset of BW is definitely personnel, kind and willing to assist in every way. Would recommend! less