Best Western On the Bay Inn & Marina

We first arrived To check in at around 10:30 pm . We got to the check-in desk nobody was there to greet us . We stood there for 15 minutes waiting for somebody to show up to the front desk . We got our key went to room and found that our bathroom was infested with termites . It was late so we decided just to go to bed . We expressed our concerns at check out but it appeared that the front desk girls did not care less

This is the perfect getaway spot! Restaurant and bar is on property overlooking the bay. We order wings for our room and they were delicious! Pool was beautifully maintained. Rooms were clean. What more can you ask for. less

Amazing stay! very clean and great staff. restaurant is gorgeous and had great food. will definitely be coming back. i could not make it on time for check out, but they were great enough to grant me a late check out at no cost. less

My son and I stayed here while visiting Miami for our Father/Son Trip to hang out & watch the Miami Hurricanes play. The hotels in a great location, the scenery is beautiful, the people were nice, and the room was more than adequate. We thought we’d had an excellent stay UNTIL I began itching over the next few days. I had several spots that I thought were mosquito bytes that just wouldn’t go away. I finally went to the doctor and I was told I had bed bug bites! I immediately called the hotel and calmly explained the issue. The person I spoke to was nice and informed me that they had no manager on duty for the weekend but they would leave a communication in their book. She had NO sense of urgency which makes me wonder if this is a common occurrence. I called Hotels.com as well and they offered me a $50 credit for a room I paid $140 for. I guess I’ll need to re-evaluate my hotel choices AND the companies I use to book them. Especially now that I’m incurring medical costs and taking steroids to reduce the burning, itching and pain I’m experiencing. My recommendation.... DO NOT STAY HERE!!! less

As soon as i walked into this lobby and greeted by the lovely front desk staff especially alexis (she is outstanding) i already knew it was going to be a wonderful stay and it turned to be one! Shuckers was even amazing! less