30/09/2016 Mary Jodette S, Turin, Italy
Everything was excellent, in particular the Manager, Cristal. She runs a good team: Cynthia, Eva, Claudia, were also always very helpful (I'm sorry I didn't get the names of the gentlemen). For exa... more
Everything was excellent, in particular the Manager, Cristal. She runs a good team: Cynthia, Eva, Claudia, were also always very helpful (I'm sorry I didn't get the names of the gentlemen). For example, when we told them there was a mosquito in our room, they sent someone to spray the room. When I needed a letter from Cynthia, she wrote a very professional one. And Vivian, during breakfast, was an absolute darling; made sure we started the day on a positive note.
It was such that after a first stay in August, we went back for other days in September. It was like our home away from home.
Just one note: we found that the elevators and the area around the vending machines weren't always clean, perhaps guests had spilled drinks. I'm sure if I'd reported it to Cristal she would have immediately done something about it, but it would help for a staff member to check the situation around the property from time to time. less
Armandoh480, General Manager at BEST WESTERN On The Bay Inn & Marina, responded to this review
Thank you for sharing your feedback with us. I am pleased that Kristal and her team were able to provide you with EXCELLENT service during you recent stay with us. Please know that we appreciate the feedback in regards to the elevator and I will share your comments with the team.
Thank you for being a loyal guest and we look forward to seeing you on your return visit to our area.