Needs improvement Staff not honest
06/06/2018 Michelle H, Orlando, Florida
Avoid staying here if possible. Lacks cleanliness, parking fees, Terrible Food, and NO WIFI. At first sight it didn’t seem too bad. Although the room could use a good cleaning and common areas as well... more
Avoid staying here if possible. Lacks cleanliness, parking fees, Terrible Food, and NO WIFI. At first sight it didn’t seem too bad. Although the room could use a good cleaning and common areas as well… It was ok. …….It got worse as the day progressed. Onsite Restaurant prepares food in a separate building across parking lot and carries the food over to the restaurant. Grouper and Mahi were super dry! Fries were hard as a rock. Unable to eat them. Food Over cooked. Upon checkin, stressed the need for WIFI, Staff assured us WIFI available and provided log on info. After a long day, terrible meal, dip in the pool (needs attention). Bathed and ready to use wifi to finish some work. NO WIFI, checked for connection issues in room, noticed the box behind the bed was not on at all. Behind the bed was absolutely filthy with a multi outlet power strip with dust all over it and in the outlets! Called the front desk only to be told the WIFI was out and only available in the lobby. I discovered the WIFI has been out for DAYS not just that Day! The staff told a lie at checkin. Terrible experience. Only thing the front desk offered to do was move us closer to Lobby. Really???? Who wants to move late in the evening and who knows the condition of the next room??? DO not stay here! Take my advice. less
Stewart W, General Manager at Best Western On The Bay Inn & Marina, responded to this review
Dear Michelle H,
Thank you for taking the time to share your insights at the Best Western on the Bay & Marina. We sincerely apologize for not meeting your expectations while in our care, but please feel assured that all our staff is truly committed to deliver a flawless experience. Comments like yours are extremely valuable and they have been shared with our hotel team in effort to look for opportunities to improve our commitment and enrich our offerings for you and all our guests.
We truly hope you will allow us another opportunity to provide you with exceptional service and product when your travels bring you back to the Miami area. Should you need any further assistance, please do not hesitate to contact us directly at (305) 865-7100.