Best Western On the Bay Inn & Marina

As much as I enjoyed my BW stay last year, there was room for improvement. This year I saw the results of preventative maintenance (everything in our room was in perfect working order) and the initiation of updating the building. Thank you, BW, for listening to your guests. I am looking forward to our next visit! less

This is clearly a renovated property but the details were overlooked. The bathroom door did not shut properly, the main door did not fit properly, the toilet tank would refill spontaneously. The fridge and microwave were great, the bed just ok, the tv had several channels but few were HD. The bathtub/shower/toilet room was VERY small so you have to maneuver around the toilet to shut the door. Finally, no issues with the parking or wifi, however, the windows are thin and there is quite a bit of noise from the road and bar/restaurant on the property. less

Front desk lady Kristal was rude at check in and also when I ask her a question the next day so I won't be back at any Best Western Hotel at all the breakfast was not worth the $16 plus tax per person also parking is $10 a day so you really get ripped off less

Beware of the bed bugs. Stayed here for one night layover on Sept 21. I received so many bed bug bites on my arms, shoulders, legs, back, etc. needless to say my Sandals vacation to the Bahamas was ruined because of the itching and red bites! less

Super location on the water. Especially if you have a bay view. Noise doesn't bother us and we actually enjoyed hearing the music from the restuarant below our balcony. If you're noise sensitive, don't get a bay view room. Rooms are average, nothing special but nothing detrimental to having a good stay. Cleaning staff are very pleasant. Especially the lady grounds keeper who's always sharing a greeting when she sees you. The restuarant food isn't great but we went for the view on the water. We were disappointed to learn that the woman at the front desk overcharged us for the one night we added. How do they think it's okay to charge $40 more than I could have booked the same room online for? From their own website. My fault, lesson learned. I just think it's shady. And especially unfair for anyone not tech savvy who wouldn't think to book online. I did think of it but trusted her unfortunately. I guess everyone has a job to do. I just don't see why you'd do that to a customer if you'd like them to ever stay there again. I've already found another waterfront location to stay through Airbnb because of this experience, for next time we're there. less