Best Western On the Bay Inn & Marina

Where do I start? I paid almost $300 for 1 room 1 night new years eve at this property. Besides the property being a little out dated we couldn't settle in upon arrival due to the room being dirty.i took pictures of other peoples long hairs rolled up into the towels, the balcony glass sliding doors where sooo dirty with fingerprints & stains like they never wiped it down obstructing our beautiful view of the whole bay. So we had to patiently wait for housekeeping (which was a very nice lady) to come & fix it. However, after appearing NOT to have windex (she only had a YELLOW spray liquid & a towel) & 10 minutes later the windows to the balcony where still dirty looking & I don't know if we recieved "Fresh" towels because once I recieved the 2 replacement towels folded up, once opened, I still found someone else's long hairs in both towels. Almost felt like they just took the original hairy towels, unrolled them & just folded them back up to appear like they were different because how could so many towels have long women's hair on all of them. I highly doubt because of that the room was even disinfected/ sanitized (due to covid). I sprayed the whole room with alcohol & lysol just to be sure being they couldn't get it right when it comes to cleanliness. So basically the $300 for the 1 night really was just for the view from the 5th floor which was amazing to watch all the fireworks from what felt like a 360° view of the city & the beaches at the same time. The view from the balcony was what made it worth it. Speaking of the balcony, the railings were flimsy & moving when we leaned on it so we got nervous. & the balconies are soo close to each other that someone could stick their head out & see into your balcony & room! U could jump into someone else's room if you were brave enough to deal with the flimsy railing. Besides that the bed was comfy- no hairs there. Lol. & we still had fun. Beautiful view from the 5th floor! less

Had to pay for parking everyday I stayed. I’ve never had to that before. Rooms where kind of small. Ice Machine was Broke had to walk to lobby which is not close to my building. The view was pretty and the pool was clean. less

Do not stay here on a Wednesday night. They start power washing around midnight for one hour and I could hear it on the fifth floor. I could not sleep because of it. The front desk was no help at all. less

We visited Miami for 5 days and were very happy with this hotel, very well located, clean rooms, nice view, nice staff. Also the restaurant had ok food and nice views. Would recommend and visit again next time! less

Hotel was in a peaceful area. The environment was calm and the hotel staff were very courteous and friendly. The room was fantastic. All amenities were available. I enjoyed the fitness room which is located in the lobby area and the gift shop. Had an ocean view room the view was awesome. less