You Get What You Pay For
02/05/2017 LVHtravels, Chicago, Illinois
This is a budget hotel and it definitely lives up to that. The rooms are small and the bathrooms are TINY. The rooms themselves are clean enough and the housecleaning staff was accommodating. The air ... more
This is a budget hotel and it definitely lives up to that. The rooms are small and the bathrooms are TINY. The rooms themselves are clean enough and the housecleaning staff was accommodating. The air conditioning couldn't keep up with the heat, even though it was set at 68° it wouldn't get lower than 74° according to the thermostat. The private balcony is a nice touch and we had great views of a parking lot with the bay in the far distance - but the sliding door leading outside barely opened and involved some muscles to move. The construction is where this hotel really needs to figure things out. They're renovating all the rooms which will be great, however they're doing it at the expense of the guests that are currently staying with them. We were woken up by pounding, loud shouting, and excessive drilling around 8am everyday. I'm sorry but when I'm on vacation I enjoy sleeping in... not so much an option when the ceiling above your head sounds like it's going to cave in any moment. The only redeeming qualities of this hotel are the lobby and pool area as they're nice and well maintained and a large deck on the second floor to hang out. Being next door to Shuckers to grab lunch or dinner is an added perk.
I suppose this is what to expect for around $110 per night in this area, where most hotels charge resort fees and have higher rates. Overall, after staying here multiple times over the past few years, they seem to be trying to improve the aesthetic quality but that can't quite fix the numerous underlying issues. less
jgrentner, Public Relations Manager at Best Western On The Bay Inn & Marina, responded to this review
LVHtravels, thanks for taking the time to rate and review our hotel and we appreciate your patronage over the years. Also, thanks for recognizing we are taking strides to improving the overall quality of the property.
We would like to do right by you, would you be willing to speak with our GM so that we may better understand the concerns of our guests?