Best Western On the Bay Inn & Marina

I visited the hotel for two nights. The lobby is small but it has a gift shop and free coffee. When I first checked in I requested an ocean view and was denied. They said that the two queen beds rooms were all on the first floor only... kind of hard to believe cause they have a whole building on that side, even if that was true they should've at least offer what they had on that side that could accommodate my needs. Even if it was like a king sized bed with a sofa bed for example but I was just given the answer above. The rooms were small and restroom was too, it had a view to the parking side that was being worked on(not attractive at all) had a slide door that was broken we tried to open it and got stuck so we had to call front desk for them to shut it. Also beware that the breakfast is not free! Kind of unusual for a best western since that what they claim on the main website. Maybe is just this location in particular. We asked the front desk where the breakfast was and we were never warned it wasn't free. There were no price signs at the door either! It was a regular buffet style with very limited options. There was someone cooking made to order omelettes and that was it! Nothing special out of the ordinary or anything making it obvious that it wasn't free, to my surprise we got a $50 bill plus a tip so I payed above $50 for a crapy breakfast. I could have gone to IHOP for a better breakfast and under $30. The hotel is located very close to Miami Beach and downtown tho, I just don't like how high the rate it for weekends $225 a night plus $30 divided in 5 different tax categories. For an average hotel with no luxuries at all besides the ocean view when you walk towards the back were the dock is at. Above all the rooms were clean and beds were comfortable. Is not that I wouldn't recommend I just think they need to inform guests a little more. less

Breakfast should be served and staff was stuck on the phone too long and I couldn't wait. A map of the location needs to be provided because I was lost for hours looking gor the place. The hotel needs to be renovated to a new look. The hallway into the room looks like a cheap hotel. The tub looked nasty and needs to be resurfaced. Construction debri was blocking the parking lot making it hard to park near the door. less

My husband and I enjoyed the water view and easy access to north beach - approx. 5-10 mins away from the hotel by car. Enjoyed the 24 hour restaurants in the area. Nice pool area. Staff was courteous and respectful. Thank you Ahram and Oscar for going out of your way to make sure we were content with our accommodations. less

The view of the ocean at this location was picture perfect from the pool and the restaurant. It was definitely worth the price, even though the rooms and curb appeal are a 3 star rating. It was only a 15-20 minute drive to South Beach from the hotel, but the restaurant was very lively throughout the day. NO FREE BREAKFAST for families at this location, but free coffee in the lobby. The STAFF is wonderful. less

In seeking inexpensive lodging for a kid-free trip to Miami, we decided on the Best Western in North Bay Village. It is a newly renovated property, with all the amenities one expects from a newer hotel. The refreshing fragrance in the gorgeous lobby made me smile!!!..Every staff member was kind, courteous and attentive to our needs. The servers in the Buena Vista breakfast buffet are among the the BEST in the U.S.!!!..The food was also great!!..At this price point, my greatest concerns are often cleanliness, odors and poor service...This Best Western dispelled those thoughts, demonstrating that excellence can be achieved on a budget....While it is a distance from most of the sights we visited, our daily Uber rides were most reasonable. My only issue was that the television randomly switched channels a few times, and the volume would turn up or down inadvertently. Odd, but who comes to Miami to watch T.V.? We will be back..likely with the kids!!! less