Outstanding Service, Beautiful View
30/07/2018 Lynnette S, Pittsburgh, Pennsylvania
I made reservations at another smaller hotel in the area. When we arrived the hotel said they did not have our reservation, even though I had a confirmation number and they had billed me for the firs... more
I made reservations at another smaller hotel in the area. When we arrived the hotel said they did not have our reservation, even though I had a confirmation number and they had billed me for the first night's stay in advance. Since they did not have any more rooms available, my child and I were left without a hotel room! I called and talked to Alexis at this hotel, and she was amazing! She didn't charge me a high amount for last minute arrival, and booked us in a room with a beautiful view. When we arrived both Alexis and Chris went out of their way to make our horrible afternoon a better experience! You don't see this type of customer service anymore!! less
Stewart W, General Manager at Best Western On The Bay Inn & Marina, responded to this review
Dear Lynnette S,
Thank you for marvelous review. We are glad to hear you enjoyed your time with us as much as we enjoyed hosting your stay. It means a great deal to us to hear feedback such as yours.
We are happy to hear you enjoyed all the amenities we have to offer and that our staff left a lasting impression on you. We hope you choose to stay with us next time you are in Miami.