Best Western On the Bay Inn & Marina

Beautiful rooms with a view of the bay. Very nice pool. Located between the ocean and Route I-95. Wonderful on-site restaurant. Shuckers restaurant offers pub style food. You sit on the patio, sip your drink, and watch the boats pull in and dock just feet away. less

Chose this hotel due to location and price. Am from the UK and this is not a hotel more of a motel. This was the 3rd hotel we stayed in and was the worst. Reception was not helpful, said there was no public transport from hotel and had to drive. Though there is a bus stop outside the hotel. Reception area is modern and clean. Dirty smelly carpet on the landings, rooms smelt due to carpet. No main light in room, just loads of lamps. Room seemed to be quite noisy with the fridge in. This hotel is simply for showering and sleeping that's it. Rooms are very old fashioned. Pros- views are amazing. less

De hotel with beautiful view from the swimming pool to the bay.. friendly reception .. the room was big, nice with very cold AC .. microwave and more bigger than mini bar in the room... parking place is very big for $10 a day.. very close to miami beach.. beautiful sunset behind the swimming pool and the restaurant with nice food. For sure we will come but to another room view to the bay or with balcony..We stayed for 8 days there and at 24 July was my Birthday to celebrate less

As previously mentioned in reviews the reception area is lovely and modern, the staff so polite and friendly. The views from the pool (rather small) are spectacular I just wish you could get direct access to the bar. Some of the boats that turned up to stop there are ridiculously big so our son loved that. Unfortunately once you went to the room the signs of an old style hotel in need of some tlc became apparent. 1. The lift is slow and very hot, our son took great delight in reminding us of the 20 seconds the lift took to open once it reached the 5th floor. 2. The rooms are compact which is fine but the air con was not up to the job and so the bed by the window was freezing but the rest of the room had no air and was very warm. 3. The fan in the bathroom didn’t work so when added to the air con not working well meant that you couldn’t stay in there long. Overall we loved the location and a 5 mom walk across the bridge allowed us to catch the free trolley bus into Miami Beach. $10 parking per night! less

I made reservations at another smaller hotel in the area. When we arrived the hotel said they did not have our reservation, even though I had a confirmation number and they had billed me for the first night's stay in advance. Since they did not have any more rooms available, my child and I were left without a hotel room! I called and talked to Alexis at this hotel, and she was amazing! She didn't charge me a high amount for last minute arrival, and booked us in a room with a beautiful view. When we arrived both Alexis and Chris went out of their way to make our horrible afternoon a better experience! You don't see this type of customer service anymore!! less