First, I chose this hotel for the 2p check in and the decent reviews it got. I was wrong on both. I arrived around 3p. My room was not ready. I needed to be at a wedding around 415p, just a 1.5 miles ... more
First, I chose this hotel for the 2p check in and the decent reviews it got. I was wrong on both. I arrived around 3p. My room was not ready. I needed to be at a wedding around 415p, just a 1.5 miles away. I asked if they had another room, they did not. They stated that it would be about 15 minutes. Wrong. At 330p, I went up to the room and stood outside until the cleaning lady saw me and realized I needed to get into the room. She then said I am sorry, that she did not know the room was needed. She apologize profusely. It was not her fault. So after getting into a nasty room, I got ready and went to the wedding. On my return, I spoke to a gentleman at the front desk claiming to be the general manager. I told him about the situation. All I got was an, "I am sorry". He also stated that he was surprised that they did not offer for me to get ready in some back room. Umm... no! I paid you money, I want my room, and I was not early, I arrived an hour past check in time. No excuses. He also stated that he would buy me a coffee in the a.m. How does that make up for the COMPLETE inconvenience that I went through.
Now, to the room..... I accidentally booked a smoking room. That made the room nasty, but the cobwebs hanging down, the dust and nasty grim in the corners, the peeling wallpaper all made it that much worse.
I would NEVER stay here again. I feel that it is not run very well and it is run down.
I would say a positive is that for the most part, those that I had contact with were friendly.
I also know that the management is going to comment and state that they always strive for greatness and they are sorry for my inconvenient stay, however I do not think that is true. Instead of taking the time to write a response, use that time wisely and train staff not to extend room check out dates to 2p when you have a booked hotel the next day and the time to deep clean the rooms. less