Best Western On The Avenue

510 Delaware Avenue, Buffalo, New York, 14202-1304, United States
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Best Western On The Avenue

Experience the scenic beauty, bustling business centers and exciting attractions of upstate New York while staying at this Buffalo, NY hotel.

Located in heart of downtown Buffalos theater and restaurant district, Best Western On The Avenue i
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Pets not accepted
Check-in & Check out15:00:00 | 12:00:00
510 Delaware Avenue, Buffalo, New York, 14202-1304, United States

Reviews of Best Western On The Avenue

Traveller Overview:
4.0 Rating: 600 reviews
Excellent 48%
Very Good 30%
Average 11%
Poor 4%
Terrible 5%
Rating

821sharelled, wrote review 26/07/2021

Nice hotel

I likes the hotel the rooms were just a bit small and there’s not enough parking. They have a no smoking policy but our room smelled like marijuana the moment I opened the door and my 11 year old even... more

Owner Response
General Manager, General Manager at Best Western - On The Avenue, responded to this review
Dear Sharelle, Thank you for taking the time to share your comments with us! We're happy to hear that you enjoyed your overall visit and appreciated our friendly staff members. We certainly do not tolerate illicit activities on our premises. Rest assured, we'll discuss your remarks further. Please accept our apologies for any inconvenience caused. It would be a pleasure to host you again in the future to ensure an even better stay next time.
Rating

Kolomya, wrote review 20/07/2021

Little fixes could make a big difference

This hotel is using the pandemic to cut back on services, like others we’ve stayed at recently. Breakfast comes in a paper bag and it’s the same every day. So if you’re staying several days, it’s mono... more

Owner Response
General Manager, General Manager at Best Western - On The Avenue, responded to this review
Dear Kolomya, We appreciate you taking the time to share your constructive comments regarding your recent stay. While we're pleased that you welcomed the excellent soundproofing of our rooms, as well as the comfortable towels, we're sorry to hear that we fell short of meeting all of your expectations and you were disappointed with the breakfast options available. While we are not currently able to provide daily housekeeping, our front desk team is happy to arrange extra amenities for your convenience. All feedback is gratefully received as this enables us to constantly review and improve guest satisfaction. Thanks again, and we hope to have another opportunity to provide an even better experience the next time you're in the area.
Rating

KatieKiss420, wrote review 10/07/2021

Lovely staff. Comfortable rooms. Great location

We had a plumbing catastrophe and had to stay down the street from our house. It was so simple to get a room, it was comfortable and the staff was so kind and helpful. We loved the parrot that lives i... more

Owner Response
General Manager, General Manager at Best Western - On The Avenue, responded to this review
We're delighted to hear that we were able to provide respite for your family during such a stressful time! Thank you for the kind words about our comfortable rooms and friendly staff. It's wonderful to hear that you were well cared for during your stay. We hope that plumbing problems won't be the reason for your next stay, but we would love to host you again! Thank you for choosing Best Western On The Avenue.
Rating

yaronh221, wrote review 10/07/2021

Best indeed

Nice, quiet, clean and welcoming Excellent location and the most friendly and assisting staff I have ever came across. Special Thank you to the General Manager that went way over and above to help. A ... more

Owner Response
General Manager, General Manager at Best Western - On The Avenue, responded to this review
Dear Yaron, We're so happy to hear that you had a wonderful stay with us at Best Western On The Avenue! It's wonderful to know that you found our hotel clean, quiet, and welcoming. Above all, we appreciate the kind words about our staff and general manager; we're delighted they took good care of you. Should your travels bring you back to the Buffalo area, it would be an honor to host you again. Happy cycling!
Rating

NMB-WH, wrote review 23/06/2021

Close to lots of Restaurants

Troy at the front desk was great and very informative. Walking distance to several restaurants and several more only a short drive away. The room was clean and very nice. All front desk workers wer... more

Owner Response
General Manager, General Manager at Best Western - On The Avenue, responded to this review
Thank you for choosing Best Western On the Avenue. We're pleased to hear you enjoyed our convenient location and clean accommodations. Your kind comments regarding Troy and the service of our team are always appreciated. Come back and see us again!