Best Western On The Avenue

First, I chose this hotel for the 2p check in and the decent reviews it got. I was wrong on both. I arrived around 3p. My room was not ready. I needed to be at a wedding around 415p, just a 1.5 miles away. I asked if they had another room, they did not. They stated that it would be about 15 minutes. Wrong. At 330p, I went up to the room and stood outside until the cleaning lady saw me and realized I needed to get into the room. She then said I am sorry, that she did not know the room was needed. She apologize profusely. It was not her fault. So after getting into a nasty room, I got ready and went to the wedding. On my return, I spoke to a gentleman at the front desk claiming to be the general manager. I told him about the situation. All I got was an, "I am sorry". He also stated that he was surprised that they did not offer for me to get ready in some back room. Umm... no! I paid you money, I want my room, and I was not early, I arrived an hour past check in time. No excuses. He also stated that he would buy me a coffee in the a.m. How does that make up for the COMPLETE inconvenience that I went through. Now, to the room..... I accidentally booked a smoking room. That made the room nasty, but the cobwebs hanging down, the dust and nasty grim in the corners, the peeling wallpaper all made it that much worse. I would NEVER stay here again. I feel that it is not run very well and it is run down. I would say a positive is that for the most part, those that I had contact with were friendly. I also know that the management is going to comment and state that they always strive for greatness and they are sorry for my inconvenient stay, however I do not think that is true. Instead of taking the time to write a response, use that time wisely and train staff not to extend room check out dates to 2p when you have a booked hotel the next day and the time to deep clean the rooms. less

The staff was super friendly, the hotel was nice and in a convenient location. The only downside was the parking situation, the parking lot is small and if the hotel is heavily occupied you may not get a spot. Otherwise the stay was wonderful, the facilities are nice and everything was very modern. I'd definitely stay there again when in town. less

We came for a swim meet and our stay was excellent! The newly remodeled rooms were nice and clean, the bed was very comfortable and the staff was so friendly. I would definitely stay here again. they are pretty well priced. this hotel also had parking! less

We stay here every year for our wedding anniversary and St Patricks weekend. Always nice clean and friendly. I would definitely recommend this hitel. Pricing is right and the right ammenities. Over all thank you Best Western for another nice stay. less

Stayed here for two days while in Buffalo and the staff was just as friendly as the first time I stayed here. The hotel is in great shape and they're doing full gut job renovations - they obviously take pride in giving the best at Best Western. Looking forward to another stay there to see what it all looks like when it's completed. The one thing I wish they would improve at this hotel - the parking. There isn't a whole lot of space and it did easily cause some issues for some. less