Little fixes could make a big difference
This hotel is using the pandemic to cut back on services, like others we’ve stayed at recently. Breakfast comes in a paper bag and it’s the same every day. So if you’re staying several days, it’s mono... more
This hotel is using the pandemic to cut back on services, like others we’ve stayed at recently. Breakfast comes in a paper bag and it’s the same every day. So if you’re staying several days, it’s monotonous. Yogurt and healthy options would have been nice.
No housekeeping, but you can request fresh towels and such and they’ll be left outside your door. Bathroom could use a soap dish. And we had to request toilet paper at arrival since there was very little in the bathroom.
On a positive note, soundproofing was great. Heard nothing from other rooms. Towels are big and thick. There was no street noise. Appreciated that.
Weekend rate is over $200. Kind of pricey for a stripped down hotel. less
General Manager, General Manager at Best Western - On The Avenue, responded to this review
Dear Kolomya,
We appreciate you taking the time to share your constructive comments regarding your recent stay. While we're pleased that you welcomed the excellent soundproofing of our rooms, as well as the comfortable towels, we're sorry to hear that we fell short of meeting all of your expectations and you were disappointed with the breakfast options available. While we are not currently able to provide daily housekeeping, our front desk team is happy to arrange extra amenities for your convenience. All feedback is gratefully received as this enables us to constantly review and improve guest satisfaction. Thanks again, and we hope to have another opportunity to provide an even better experience the next time you're in the area.