Disappointing service and facilities
After checking into the hotel and checking my messages, I discovered I could only stay 2 out of 4 nights due to a family medical emergency. I had checked in and paid the full amount less than 15 minut... more
After checking into the hotel and checking my messages, I discovered I could only stay 2 out of 4 nights due to a family medical emergency. I had checked in and paid the full amount less than 15 minutes earlier, and when I went to the desk the manager initially said he would still need to charge all the nights. I insisted that was outrageous and horrible service, he settled on charging me 3 nights.
The rooms are very dated and run down for the amount you pay. Since I do not want you to think I’m just disgruntled over the cancellation issue I’ve shared pictures of the peeling mirror, water damaged wall, mold and the rusted air conditioning unit.
However, the tide pool that it has exclusive access to is beautiful and the garden between the hotel and beach is filled with butterflies. When the tide is out in the afternoon you can’t really swim there but it’s good to explore. The pool is very small for the size of the hotel.
The restaurant looks recently renovated and has a wonderful view of the beach. For breakfast, there was a good diversity of Japanese and Western dishes. But be forewarned, there are not many restaurants nearby and only 1 within walking distance.
Overall, was quite disappointed in the service and the value for the amount we paid, especially compared to other hotels on the island. less
Kaneko Kenny, 支配人 at Best Western Okinawa Onna Beach, responded to this review
Thank you very much for having stayed at our hotel this time.
Also, thank you again for having posted a review despite being busy.
However, I apologize for any inconvenience caused by having you pointed out.
We will continue to devote our efforts to improving based on your opinions so that we can offer you a better stay.
We look forward to the your next visit to Japan, and thank you for receiving valuable opinions.