Not what it seems
10/06/2018 Larry E, Hayward
Even though I'm going to be semi-harsh in this review, I want to first acknowledge that the staff was extremely nice and the price for the hotel was good. Don't let the pics of the pretty lobby fool y... more
Even though I'm going to be semi-harsh in this review, I want to first acknowledge that the staff was extremely nice and the price for the hotel was good. Don't let the pics of the pretty lobby fool you. This hotel still needs a lot of work. I'll keep this short and simple: Pros: Close to freeway and food, decent size mini-fridge, nice staff. Cons: Parking lot is extremely small and tight, they have a staff shortage so your room might not get cleaned (like ours... but they came later the next day to do it), they turned the water off in the morning without notifying us (not sure if this happens often), rooms look and feel dated, rooms have an odd air freshener smell to it, they do not offer rooms with two queen beds, depending on the time of day... it can be quite noisy, and pool towels are hilariously small. I expected a much better hotel for being a Best Western. Its time to step up their game. less
jing e, General Manager at Best Western Oceanside Inn, responded to this review
Dear Larry E,
We would like to start off by thanking you for taking the time to advise us of your recent stay here at the Best Western Oceanside Inn. It is only through feedback that we are able to maintain and improve upon the service that we provide to our valued guest.
Please accept our sincerest apologies, and we hope that you can give us another chance.