Great experience during multiple stays
14/02/2017 sdrckstr419, Oceanside, California
I recently enjoyed an extended vacation in the Oceanside, CA area, which included stays in various hotels. I'm a frequent traveler, and have had the privilege of staying at many great establishments ... more
I recently enjoyed an extended vacation in the Oceanside, CA area, which included stays in various hotels. I'm a frequent traveler, and have had the privilege of staying at many great establishments all over the U.S., ranging from 2.5 to 5 star ratings, with a typical target of the 3-4.5 star range. Admittedly, I have historically avoided anything below 3 stars due to an experience some time ago at a totally different hotel chain, but reconsidered one evening during a time in which lodging was particularly scarce; so suffice to say I arrived with somewhat apprehension and less than favorable expectations. The staff, as well as the property itself, couldn't have been more accommodating and appreciable! When I arrived, Chris at the front desk was doing an excellent job of accommodating a very demanding guest in front of me, and soon assisted my special needs due to a disability in the same courteous manner. On a side note, this same employee, Chris, had just ended his shift during my subsequent stay at this hotel, and made a special effort to assist me with my luggage because he had remembered me the week before! The irony is that I actually stayed in a very popular (and pricey) 4.5 star resort the night before, and I assure you the staff at the "unnamed" 4.5 star resort could learn a thing or two from the hospitable staff at the Best Western Oceanside Inn. I also experienced a similar refreshing experience in the "lost art" of customer service when Joy, at the front desk, provided friendly service, and expedited certain aspects of the transaction that normally would cause delays and unnecessary duplicate deposit holds at some of the other chains I've stayed at. Even housekeeping is friendly and helpful. I highly recommend this excellent value, which hides in plain sight just off the 5 freeway, and near several stores where one can purchase sundries at a fair price, also there are restaurants and even a car rental company near by. less
BWOceansideInn, Guest Relations Manager at BEST WESTERN Oceanside Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
-Guest Relations Manager