30/09/2018 jami0415, Salisbury, Maryland
My husband and I decided to book a last minute stay. This hotel happened to be $70 cheaper than everyone else. We did have a bit of a set back, the kids in the room next to us caused a malfunction wit... more
My husband and I decided to book a last minute stay. This hotel happened to be $70 cheaper than everyone else. We did have a bit of a set back, the kids in the room next to us caused a malfunction with the sprinkler system which in tern, set the fire alarm off. Next thing you know fire trucks were at the scene. While I was very reluctant to continue our stay in fear for our safety. Devin, the Assistant Manager, was very accommodating and arranged for us to move to an upgraded room. He displayed an exceptional work ethic by staying hours past his shift to help with the clean up. Thank you Devin for all your help!! less
Alexis M, Manager at Best Western Ocean City Hotel & Suites, responded to this review
Thank you for choosing to stay with us at the Best Western Ocean City Hotel & Suites! I am so glad to hear that you enjoyed your visit, even with the unfortunate situation with our fire alarm. I am so sorry that happened during your stay with us. I am happy that Devin could assist with you moving to another room in a timely manner. We had a few employees who helped with the cleanup and they are very much appreciated!
Again, thank you for choosing to stay with us and I hope you will give us another chance to provide excellent service. I appreciate you leaving a review about your stay with us and I will also share your comments with Devin.