Great location...Not up to BW standards, however.
04/08/2017 Lpd56, Olmsted Falls, Ohio
Let me first start by saying that this property is one block from the beach. It is in a great location, especially if you want to stay a little bit further away from the hustle and bustle of the boar... more
Let me first start by saying that this property is one block from the beach. It is in a great location, especially if you want to stay a little bit further away from the hustle and bustle of the boardwalk. With that being said, that was about all that is good about this property. The staff was friendly and checkin/out was quick and painless. We did not complain about anything during our stay but I am sure that the staff would have been attentive to our needs.
The room was a very adequate size with two full sized beds (not queens), and a sofa bed. The mattresses on all of the beds were very well worn and not very comfortable. There was a very noticeable sag in the center of the bed I slept on. The bath towels were small and extremely well worn...probably should have been replaced months ago. They were very rough and not soft on the body. There was also a very heavy layer of dust covering the dressers. I wrote "dust me" on it before we left. It's hard to believe that this room would have passed inspection by a Housekeeping supervisor...if there even was an inspection. There was also a large amount of exterior noise. Whether it was birds in the morning or construction people erecting a sign out front, you heard it. The furniture, mattresses, and bath towels all need to go. This hotel is in dire need of a makeover ASAP.
Now lets get to breakfast. It had the usual continental breakfast, which was fine. The website says that there are pancakes, but there never were any pancakes. They did have pretty decent French Toast, however. Their eggs were fake and runny. They were not very appealing to look at and did not taste very good either. The coffee was fair but not all that great.
The free in-room WiFi was so terribly slow that it was pointless to even try to log onto it. It took minutes for a simple web page to load. Then it took a few minutes more to navigate around the site. It was better just to use my cell phone.
All in all, this property needs a lot of work...and quick. less
Alexis M, Manager at Best Western Ocean City Hotel & Suites, responded to this review
Thank you for staying with us at the Best Western Ocean City Hotel & Suites and appreciate you leaving a review about your stay.
Thank you for your compliments of our staff, that really does mean a lot to us considering that we try very hard to provide excellent customer service!
I am sorry that you did not enjoy your stay in your guest room. There is no excuse for a dusty room and I will certainly forward your comments to our Housekeeping Supervisor. We do have plans to update the furniture and items inside our guest rooms this fall.
I also apologize that you did not enjoy our breakfast. We did just recently switch over from a continental breakfast to a hot breakfast. We do swap out our pancake machine with french toast when we are extremely busy to avoid a long wait in line. We also do not use "fake eggs", we use Papetti's brand table ready eggs. They are real eggs with butter.
I do hope that you will stay with us again to see the changes that we have planned! Thank you again for your honest comments about your stay.