worst beds ever
11/05/2017 elkridgeElgin, Baltimore, Maryland
first of all the suite i had was nice.suite with 2 beds and a couch .. the room was spotlessly clean ,actually the whole hotel is...my room featured a temperature controlled room worked great to your ... more
first of all the suite i had was nice.suite with 2 beds and a couch .. the room was spotlessly clean ,actually the whole hotel is...my room featured a temperature controlled room worked great to your liking.. small fridge with microwave .... and a tub with jets . and a daily morning buffet style breakfast with limited options was offered was also great... the parking is also good especially for those who dont like hot cars , you can park underneath the building where it is shady a plus for 100 degree summer days... the staff at this hotel is top notch friendly.... the management Alexis and her team are awesome ....... now here's the bad on the hotel a staff member cant fix ,, the reviews on the beds being hard are true... and if your overweight you will not fit in the small tub..other wise if u like extra firm beds and don't take baths this is a perfect hotel.... less
Alexis M, Front Office Manager at Best Western Ocean City Hotel & Suites, responded to this review
Thank you for staying with us! I appreciate you taking the time to write a review about your stay at the Best Western Ocean City Hotel & Suites!
I would like to thank you for your compliments of our staff, we try very hard to provide excellent customer service and I will be sure to make everyone aware of your comments!
I do apologize that you found our beds to be hard. Unfortunately, everyone prefers something different and most people do give very good reviews of our mattresses. Also, our jetted bathtubs are standard size bathtubs. Quite a few people expect a Jacuzzi type tub and that is not the case. I do apologize if the tub was too small, but it is standard size.
Thank you again for reviewing our property! We certainly welcome good and bad reviews. It is always nice to receive the good, but I do like to know what we can improve on.
I hope you will choose to stay with us again!