Best Western Ocean City Hotel & Suites

We have come to this hotel for about 10 years, and I always feel at home when I come. Everyone is friendly. The beds are very comfortable, and the breakfast are good-lots of variety. Right in the center of everywhere that you want to go to. less

A good value for family trip. Large room with separate sitting area, 2 tvs. Allowed us to spread out a bit after many hours at the beach. Its a mile or so to main boardwalk area, but beach access is across the street. less

I am giving the BW a 4 1/2, better than a 4 but not quite 5. We have never stayed here and they were offering a buy 2/get 1 night free promo that happened just at the time we were planning a trip. Got into town a little late (nearly 7 p.m.) on Sunday evening and were greeted warmly by James . What a great friendly face to make you feel welcome after a long, long day. He should train others! I had asked for a higher floor room towards the back of the hotel, and we were accommodated. The hotel all over was clean, bright, didn't look at all run down outside or inside. The halls were clean, new carpeting, and well lit. We opened our door and the room too was large, clean, and well kept up. Didn't have signs of wear at all. Bathroom was large enough, ceiling fan worked, and there was a full size countertop. ONLY complaint here is that the toilet was so low to the ground that both my husband and myself had difficulty sitting down without holding onto the counter. We are in our late 60's and early 70's. But the beds were very comfy, 4 pillows on each bed (soft and firm), the air conditioner was quiet enough for sleeping and worked well. Curtains were clean and fresh too. Free breakfast in the morning was your typical hotel breakfast of eggs, sausage, assorted breads and bagels, cereals, yogurt, fresh fruit and fruit cups and fruit juices, coffee, and milk. Plenty of choices to start your day. Everything was fresh and what should be hot was hot, and vice versa. Somehow, our room was missed being straightened up on our second day there, but as soon as I mentioned it, it was handled promptly by Leanne who was very friendly and fun to talk to. All of the workers there were friendly, said hello, and asked if they could get us anything. The only reason I gave them a 1/2 point less than 5 was because the hotel was supposed to be no dogs, but there was one there that someone was perhaps trying to pass off as a service dog, but if it was, it was very poorly trained, and not trained like any service dog I've been around. So I think they pulled the wool over someone's eyes here. I would definitely stay here again though. Very nice. less

We are reward members at best Western hotels. So we were given a free stay certificate and decided to use in Ocean city for Crusin event. Since our condo checkin wasn't until Friday. We stayed here for Thursday night. Great place. Awesome staff. Rooms very spacious and comfortable. The buffet breakfast in am are amazingly delicious. There was a lady in the kitchen who makes the best sausage gravy. She is so pleasant and always smiling as serving the guests some bacon. I wish I caught her name. The hotel is conveniently located on Coastal highway. Definitely would recommend. Make sure you try the awesome biscuits and gravy. less

My husband and I booked another visit at the Best Western in O.C. Alexis the manager runs a wonderful hotel. The staff is very friendly and professional. The hotel is extremely clean and quiet. The decor is pretty and comfortable. Parking is available on site. The first night of our stay we experienced a very loud and noisy neighbor. We called downstairs and within five minutes they handled the problem. I thanked the morning desk clerk for such a quick solution. I was told management handles all situations quickly and with a no nonsense policy. Another good reason that I love this hotel. The place is a great place for families and couples. I feel like I am out of the loud party scene. We will visit again soon as the hotel offers the best in price, cleanliness, amenities, free breakfast, quietness, and a great staff to deal with. What more could you ask for? less