needed renovations in progress
10/07/2018 Yvette B, Andover, Massachusetts
I was here July 7-9, 2018 I am not finiky about my hotel unless it is a resort I plan to spend time at. This visit was just a place to sleep while visiting. I give the dates of my visit in my revie... more
I was here July 7-9, 2018 I am not finiky about my hotel unless it is a resort I plan to spend time at. This visit was just a place to sleep while visiting. I give the dates of my visit in my review because the place was going through much needed renovation. I was in room 501 which was at the end of the hall and quiet. However this hotel is right off the highway so you could hear traffic all night....it wasn't a problem for me, it was white noise but if you are bothered by this then ask for a room on the side not facing the highway. Beds were...firm, which is ok by my so I'm not complaining just letting you know. There is a pool which looked nice enough but again it was separated from the highway only by a fence. Hot tub covered by plywood, not sure if it was part of reno project. Breakfast is included and was just ok, several choices but I would have liked some fresh fruit other than oranges which were so juicey they make a mess when peeling. The staff...I feel bad criticizing anything because the staff was so nice and pleasantly answered any questions...a particular shout out to Blake at the front desk....I hope you stay in customer service you are good at it. less
Becca M, Public Relations Manager at Best Western Ocala Park Centre, responded to this review
We appreciate you so much for simply taking the time to share the details of your recent stay at our hotel. We love hearing feedback, good or bad, because it helps us tackle any issues that we need to improve on or find areas of improvement to better suit our guests. We have a culture of constant improvement and your comments helps us do just that. We will pass along your message to Blake so that he gets the recognition he deserves for accommodating your needs! We can't wait to have you back.