Just a night on the road
19/02/2017 cyd_the_red, Lindenhurst, Illinois
On our way home from a Caribbean cruise and needed a place to stop for the evening. Decided to stop in Ocala as we are exhausted. Booked a room at Best Western Ocala Park Centre. Located directly be... more
On our way home from a Caribbean cruise and needed a place to stop for the evening. Decided to stop in Ocala as we are exhausted. Booked a room at Best Western Ocala Park Centre. Located directly behind Cracker Barrel. During check in, I asked if there was a room on the first floor and if there was laundry machines available. Though there is few in the hotel (at 1 pm), we were given a room at the end of the hall on the second floor - opposite end of the hall from the laundry room but on the same side as I-75 ( loud). The pool is located under our window so it is quite loud also, They offer breakfast with reservation Receptionist was not friendly and not accommodating. The carpet in the hallway is stained, dirty and in need of cleaning. Though the rooms are clean. They make it quite clear that they are NOT pet friendly, DO NOT allow trailer parking nor smoking (though I had to light a candle when I got in the room smelling like stale smoke). less
FrontDesk_GM, General Manager at BEST WESTERN Ocala Park Centre, responded to this review
We hope you thoroughly enjoyed your recent cruise. We are grateful for your detailed feedback. Our team strives to accommodate all guest requests as best as we can and we apologize that we did not have a room available that fit your needs. It is alarming to hear that you did not feel welcomed by one of our staff members and we sincerely apologize for any perceived unfriendliness. We pride ourselves in our attention to detail and will certainly address the level of cleanliness of the carpet. As you mentioned, we do not accept pets and we are a smoke-free property. Had we known you experienced any kind of smokey odor in your room, we would have addressed it immediately.
Once again, we thank you for letting us know how we can make any future visits more pleasant.