Best Western Oakdale Inn

Great morning customer service. Wi-fi is super slow so night attendant told me it was bc there was so many people on it. Exercise room was amazing. Pool was small but clean. Train was loud at 11:00 pm less

We visited Oakdale La. May 2017 to spend the week with our four grandchildren.we stayed at the Oakdale Bestwestern.our stay at the hotel was made such a pleasure by the kindness of two of the front desk attendants.both went out of there way to make our stay great. less

We were very pleased with our accommodations and thought the room appeared clean until we opened the drawer on the bedside table on our 2nd night there and found a wad of used tissues!! YUK! And, smelling cleaning fluid looking at an industrial sink during breakfast didn't help. Otherwise, seemed ok. less

the room was great , breakfast didn't have too much hot food to choose from , Front desk worker Nancy Jo was awesome and showed what southern hospitality is real about . She greeted us with a smile and even printed us out a map . Also the lady at check out Courtney was super friendly. GTREAT STAFF less

I usually dont do what i call " CryBaby" reviews but this made me LIVID. The Agent at the the desk was sweet. Once confusion was noticed she passed it on to her "GM"[Ravi Patel] who was for lack of best phrase full of ****. Ive been in the industry over 6years. So I understand how a third party reservations work. The mistake was made the rep even said to him twice what my receipt stated. He RUDELY scrolled through my device trying to call BS on me, INSTEAD of as a hotel owner politely FIXING IT. He tried to make it a money issue which it MOST DEFINITELY was not ( My family and I ended up staying almost 2 hrs away and in a PRESIDENTIAL SUITE with the JACUZZI we Purchased ONLINE-as we did for his hotel ON THE SAME THIRD PARTY SITE MIND YOU- for twice as much as we would've paid at his property.) So i walked out and I called the 800 number. EVIDENTLY, this is nothing new with this "GM" [Ravi Patel], because there was no Hassle the Rep that helped me on the phone laughed and took a breath, and we were FULLY REFUNDED for BOTH rooms we purchased. Its sad, because, this property is nearest to my family and the photos online were Gorgeous and it would've been a regular stay for us. I REFUSE TO STAY WHERE A MANAGER BEHAVES IN THIS MANNER. HOSPITALITY is KEY is the HOSPITALITY Industry. (Front Desk Agent again was AMAZING, her hands are tied after a certain point and I completely understand that.) less