Adequate accommodation, Fabulous location
Tremendous location on the lake side. We had a tired but adequate quiet room in the Courtyard which sounds nice but is in fact the car park and also overlooks rows of laundry trollies and bins - it c... more
Tremendous location on the lake side. We had a tired but adequate quiet room in the Courtyard which sounds nice but is in fact the car park and also overlooks rows of laundry trollies and bins - it could be fabulous with a bit of investment but currently is not. The bed was ok but the pillows were dreadful - rock hard with no give at all very uncomfortable, the ben linen was a little rough. The "picnic" breakfast delivered to our door was enjoyable. The Lady on reception was very good. There seemed to be no evidence of any management, the Bar man served me a Gin & Tonic in a plastic cup with just ice no garnish - not what you expect - presumably because we wanted to sit outside but other people who were sitting outside had glasses - it all seemed a bit shambolic and not as covid safe as I would like - the receptionist had a mask on all other staff we came across didn't - but due to being let down by two other hotels we were glad to get any accommodation and this was in a lovely lake facing location with direct access to the lake, I'm sure the staff where trying their hardest in what appeared to be the absence of any management. I'm sure the pandemic and staff shortages haven't helped. less
Normanton Park Hotel, General Manager at Best Western Normanton Park Hotel, responded to this review
Dear Guest ,
We're sorry to hear you didn't enjoy the room view or pillows. We would of happily moved your room and replaced pillows/bed linen to make your stay more comfortable. We are also due to under go renovations later on this year.to update the rooms and scenery. The outside bar only serves in plastic cups due to the safety of glass being on the lawn but we're sorry your drink was served with no garnish ( This shouldn't of happened ) , however the inside bar serves with glass but we can't stop guests sitting outside with their drinks. Due to the recent changes and lifting in restrictions, staff are no longer required to wear masks and yesterday was a very hot day and as you can imagine wearing a mask in the heat isn't pleasant for the staff during a busy service. Rest assured we're currently recruiting for more staff to make services run more smoothly. However we're thrilled to hear you enjoyed the views of our grounds and we hope to see you soon.