Stayed here one night and quite frankly wished we hadn't. This was a Christmas present and thought it looked fabulous and for the price thought it would be excellent. But it wasn't. Read on.
Arrived early so went in the lounge for a drink before going in the room. First impressions it looked great. Sat on the sofa in the lounge and realised no hoovering had been done, the carpet had bits all over it. This was at 11.30am. Hot chocolate came in a glass mug, the bottom on this had an old chunk out of it.
Booked the courtyard room which you go to outside. Thought that was going to be huge (my mistake not knowing what 25m2 was) but the wording said it was biggest in Oakham. I wasn't impressed with the size at all. The curtains needed clipping back up or they was broken (hanging down on the left), the plug didn't make a seal in the sink when closed. Holes in the floor under the carpet. Cushion in room had stains on it.
Went to breakfast this morning (Sat). As we was in an outside room we had to go in the main doors to get into the breakfast. They was locked so we couldn't get in. Husband tried to ring the number on the door if there was a problem, no answer. Stood there cold till the receptionist turned up to work. She obviously didn't turn up till bang on 8am. She had to go in a side door then come and open the front door. Night porter on holiday she said. It's advertised in brochure in the room that the hotel is open 24hours a day, we could go in and get drink and sandwich if we wanted in the night!! So we wouldn't have been able to get in if we'd wanted to.
Go into breakfast eventually. That didn't go smoothly either. First in for breakfast but the table had crumbs on it. Nice quiet foreign girl didn't explain things properly and as we'd never been before didn't know. First thought they expected us to pay for our breakfast as menu says the price, so had to clear that up, then told the girl what we wanted and asked for some white bread with the breakfast. breakfast came with no bread, husband told her so then she made toast instead. Very little on our plates, couldn't believe the price they wanted to charge. It was only when we left that the receptionist said we could have as much as we want the girl just didn't tell us. So we left quite hungry.
Told the receptionist on paying up that we wasn't happy and she knocked bit off the bill, but that still didn't help that it ruined a special night away.
It certainly didn't make me ever want to use Best Western again, I've never been in one before and we've left so disappointed. less