This is a pleasant hotel, situated in a lovely spot backing onto the south shore of Rutland Water, so you can just walk from the back garden of the hotel to a pathway near the water, although, there is no swimming, paddling, etc, allowed there, but the walk is really nice and peaceful. There were plenty of boats and windsurfers on the water on the Sunday we were there, so there must be places nearby to take part in the these activities if you're of a mind, but we were there purely to relax. As always, the staff at this Best Western (UK) hotel were very friendly and helpful, with a special mention to Becky, who sorted out an alternative room for us when we found that a lot of flies had taken up residence in a corner of our original room. This was our fault really, as we had left the french doors open for some air in the evening and, stupidly, being so close to a body of water, we had the lights on. We just never gave it a thought; perhaps a notice by the doors would be a good idea so that guests were aware? Anyway, Becky was excellent with providing us with another room (upgraded), with a 4 poster bed and spa bath and the same view of the Rutland Water as we had had from the first room. However, we did have an issue with the spa bath, as i found lots of black bits joining me in the water when I switched the spa on. The second use was okay, though, so I guess it hadn't been used for a while; maybe the room staff should operate the spa in between guests occupation to avoid this? The food at the hotel was excellent, although the choice perhaps a little limited. I do understand the economical reasons for this, but, when you have specific dietary requirements such as I do, it makes choice even more difficult. I must warn you of the waiter called Chris, as he can tell you with a dead pan face that the hotel has no conservatory, when you had been told that breakfast was being served there, and that breakfast was finished for the day anyway, before giving way to a smirk and taking you through to the conservatory for breakfast. There was a slight misunderstanding that left my wife waiting a long while for her cooked breakfast, but Chris was such a nice chap, we forgave him that. Overall, we has a peaceful and pleasant stay at this hotel. less
Phil T, General Manager at Best Western Normanton Park Hotel, responded to this review
Thank you for your very complimentary review of your recent visit with us at Normanton Park.
We do pride ourselves on having the best location out of any hotel on Rutland water even though we all tend to take it for granted as we are here all the time. There is no shortage of activities to be done on the water including sailing, fishing, windsurfing and even a beach in the summer months.
I have passed on you kind comments to Becky and Chris and I am very pleased to read that they went out of their way to make your stay enjoyable. We do pride ourselves in our customer service here but it is always nice for individual staff to be named.
I have passed on your comments regarding the spa bath to the housekeeping team. We are launching a new menu next week so hopefully if you return you will see a larger choice. I am glad to see that you did enjoy the food that you had.
We hope to see you return soon