Best Western Normanton Park Hotel

Travelling around in our campervan we wanted to stay 1 night with a little luxury, our family consists of my husband and I and our two small fur babies, as this hotel is dog friendly we thought it would be perfect, how wrong was I, we felt penalised for having our dogs and put in a room in the car park. They charge for the extra clean for dogs so why can we not have a luxury room? yet our room was very cold, tired, and certainly didn't look like the room in pictures. If your dog friendly then give us the same rights and rooms as others not put us in the court yard (car park) I just wanted 1 night in a luxury room. less

The hotel is in a beautiful setting and is perfectly located for a trip around Rutland Water. We took our bikes and had a great day cycling. Plenty of parking available. The first room we were given, 6, was really disappointing, quite grubby, blind filthy, remote and phone dirty and wall paper ripped - however we were informed when we rang reception regarding another matter, we had actually been placed in the incorrect room. The new room was a big improvement, cleaner with a better bathroom and although still a little tired (paint work, blind) it was perfectly adequate. We had an evening meal, which was nice and all the staff were exceptionally friendly. I would definitely stay here again, as although tired in places the price was competitive and the location fabulous. less

We had a lovely evening with friends and we have booked again for next year, but there accessibility room leaves a lot to be desired. Shower room and toilet very user friendly. No adequate disabled parking, cobbled path to room terrible for wheelchair user, entrance to room unable to push wheelchair into. Only entrance to get into function room far to steep. Fortunately I could get out of wheel chair and use walking frame which I don’t usually take with me. Spoke to duty manager in the morning after breakfast before leaving. He apologised for inconvenience, he said council would not let them change cobbles in path to room. I explained that there should be an accessibility statement listing potential issues. less

Lovely surroundings, room very clean and excellently prepared for our stay, staff very polite and helpful. This was a short Winter break, would love to visit in the summer and enjoy the scenery from the gardens and rooms. less

very poor standard, covered with damp, no hot water, broken kettle and ill fitting toilet seat, bedside light not working, room was not cleaned properly, TV remote filthy - in these days of covid a major concern, broken window catch. less