Best Western Normanton Park Hotel

Tremendous location on the lake side. We had a tired but adequate quiet room in the Courtyard which sounds nice but is in fact the car park and also overlooks rows of laundry trollies and bins - it could be fabulous with a bit of investment but currently is not. The bed was ok but the pillows were dreadful - rock hard with no give at all very uncomfortable, the ben linen was a little rough. The "picnic" breakfast delivered to our door was enjoyable. The Lady on reception was very good. There seemed to be no evidence of any management, the Bar man served me a Gin & Tonic in a plastic cup with just ice no garnish - not what you expect - presumably because we wanted to sit outside but other people who were sitting outside had glasses - it all seemed a bit shambolic and not as covid safe as I would like - the receptionist had a mask on all other staff we came across didn't - but due to being let down by two other hotels we were glad to get any accommodation and this was in a lovely lake facing location with direct access to the lake, I'm sure the staff where trying their hardest in what appeared to be the absence of any management. I'm sure the pandemic and staff shortages haven't helped. less

Beautiful view, terrible food. The staff were bickering, the waitress tried to give us someone else’s food, the order wasn’t available and then they eventually gave us the wrong order after all that. McDonalds is significantly better than what we were served. On a nice day, id maybe order a drink there - but only if I was absolutely parched. less

Rooms were dirty, fan in bathroom broken, decor shabby. Too few staff, issues didn’t come as a surprise Issues raised weren’t fixed other than a quick clean Only plus are the grounds and outside of the building less

Just visited Normanton Park Hotel for lunch after a gentle stroll around Rutland Water. We ordered from the bar menu. My wife ordered a ploughman’s and when it arrived we couldn’t believe how poor it was. They had supposedly ran out ciabatta, so instead covered half the plate with cheap sliced white bread which was dry. We complained and they offered my wife something else, which she accepted. On then waiting over another 30 mins for which by this time I had already eaten alone my wife asked for a refund for which they obliged. They said the chef was just about to start cooking the second meal ordered. Not great! We can honestly say we will not be returning here again. There is much better quality food for the cost within a few miles of Normanton. less

We stayed in a very comfortable family room with garden views and it was well serviced. Delicious breakfast and dinner, served in a well-appointed dining room with stunning views overlooking the extensive gardens and Rutland Water. The staff had a relaxed manner but were coping well with the Covid security rules. The hotel is situated in a quiet picturesque country location and it has an interesting history. less