Best Western Normanton Park Hotel

Perfect setting I can’t wait to visit again in the summer with the children, breakfast wasn’t amazing but isn’t a bad price The hotel itself could probably do with a bit of a refresh on the decor in places but that’s just being picky less

We visited this restaurant after we chose it as a potential venue for our daughters naming ceremony. Despite emailing and sending two facebook messages, no one replied so we thought we would pop for a lunch and ask someone at reception. We turned up and entered reception. No staff to be seen. We waited with our children for ten minutes before giving up and heading into the lounge. The staff member behind the bar pointed us in the direction of the conservatory. We sat down and asked for a high chair. Sadly this was dirty from the last child who used it and there was no staff immediately available to help us. We ordered our food and the staff were miserable, no smiles or polite conversation at all. When a lady near us asked advice on ingredients the reply was "not sure". Our food came and it was so greasy; further the 'homecooked chips'had obviously been cooked and then refried -yuck. We were further put off by the fact one waiter was filthy and the hygiene measures for cleaning the tables were poor. For example,when a table left the waiter just shook out the place mats and relaid the table. We were shocked that they failed to even wipe the table. We were put off and decided not to eat our food. Sadly no staff noticed or checked up on us to ask if we were okay or if we wanted any more drinks. Very poor all round and we will not be returning. less

We were on a walk around Rutland Water and this seemed an ideal place to stop for a spot of lunch. The bar area was quite small, but cosy and the menu looked good. We ordered parsnip soup, and a smoked salmon and cream cheese sandwich, which came with a side salad and crisps. Unfortunately there was no draught bitter, our usual choice of drink. We had draught stout instead. The lunch was good and just adequate in terms of portion size. The staff were were busy and not particularly welcoming, though the bar staff were attentive. less

The most dirty hotel I‘ve ever stayed. It looks like they don’t bother themselves with changing sheets. I arrived very late and therefore I didn’t try to change the room. Next time I definitely will stay somewhere else. less

Spent just the one night here this time, very nice welcome from the lady on reception. stayed in The Oakham Room, which was very clean and smelt fresh. Breakfast was served in the conservatory, and we were well looked after by the breakfast waiter Thank you less