Best Western Normanton Park Hotel

My husband and I stayed for 1 night at the beginning of march. The stay was absolutely awful. The room smelt of raw sewers and when we reported it to the bar manager..as he was the only person available he was not interested at all. He simply told us they were full and nothing he could. I have worked in a hotel so I fully understand if there was no rooms available however he didnt even come up to the room to see for himself how bad the room smelt. It made me and my husband feel sick it was that bad. We wasnt even offered any air freshener!!! Not that it would of made a difference but some acknowledgment and offer of this would of been nice. The hotel is undergoing renervation...which was going on until past 10:30pm with electric saws and generators right outside our room!! So we had to have a drink in the restaurant where other guests were eating and there was no where for us to sit and relax after driving almost 4 hours to get there. The room wasnt an option to sit and relax in with the smell. Upon check out which was done by the GM after informing him of our poor stay and the stench in the room, he simply offered an apology and was told to email him. I felt this was poorly dealt with and will not be returning and certainly wouldn't recommend to anyone. less

Location is great...Staff are the best you could ask for...however they are working with a worn out Hotel that has poor rooms, paper thin walls, no loo brushes ! Poor in and out internet, no USB for charging, TV works now and then, during my stay 2 couples simply walked out the poor staff are working with a hotel that offers plenty but can provide very little one needs or would expect.If you don't want Internet, if your happy with scruffy..go ahead the staff are perfect..it stops there, would never stay again less

We arranged to meet members of the Family for lunch at this hotel, being a half way point between them. It was a terrible mistake. The service was slow, the staff disinterested and the food was mediocre at best. The soup was unidentifiable (supposedly mushroom), the bread rolls were stale and the fish and chips had seen better days. Every restaurant has a bad day and we can only assume this was their's. We would have been far better going to the Falcon in Uppingham were the standards are consistently higher and which is where we will go next time. less

Recently returned from a stay here, and was rather concerned at the negative recent comments, but bearing in mind that this is a three star hotel, we were happy with our stay. We did have a named room, so don't know what the less expensive rooms are like but the cleaning was perfectly adequate ( and i am fussy), and the room was warm once we had turned on the radiator. An extra blanket was supplied on request, but we didn't need it. Breakfast varied between slow service and good, but the porridge was dire, and the scrambled eggs rock hard. There was a power cut in the kitchen, (not their fault), so no evening meal availability on the first night The view from the conservatory where breakfast was served was stunning, overlooking Rutland water and the gardens. less

I guess we were unlucky as a tranquil stay was not how our trip panned out. The room as small as it was was functional although I understand that it is an old building but the window frames rotting in the bathroom it would seem let in far to much wind very chilly. Breakfast was excellent very much the star of the show with a vast selection of hit and cold food unlimited supply of tea and coffee great service. The restaurant is simply overpriced, food not bad but £23 for a steak? And £7 for a cheese board that to be honest had about a £1 of cheese. My advice have the bar menu the food although again far to expensive but much more for your money. The bar and lounge area was where issues began to arise with a party of guest with a number of children who were clearly taking over half the hotel. Is it really acceptable to allow children to run around shouting annoying other guests playing hide and seek? Completely spoilt our nice quiet afternoon And please no proper Gin glasses? But I guess you get what you pay for but I did expect better less