A Hotel of inconsistency.
14/05/2017 Mick C, Norfolk, United Kingdom
Superb location and all the staff were great, particularly as my wife has an illness which seriously affects her sense of taste and that can change mid meal. This was discussed upon arrival and the ch... more
Superb location and all the staff were great, particularly as my wife has an illness which seriously affects her sense of taste and that can change mid meal. This was discussed upon arrival and the chef and others did their very best to accommodate my wife's needs - thank you.
Our room was in the annex beneath a studio and next to another room. A few times we were disturbed due to others banging doors but the room was clean and we enjoyed the facilities in the bathroom with a walk in shower.
We stayed for 3 nights and breakfast on Day 1 was great, excellent service and quality of food.
Day 2 and breakfast service was poor and food not as good as previous day.
Day 3 and breakfast service and quality was between that of Day 1 and 2.
The weather was very good when we were there so we opted to spend time in the afternoons outside in the garden at the tables - but only after having to clean them and the chairs ourselves, except for our last full day when they had been cleaned (one suspects in expectation of a wedding function which had been prepared for the previous day in the dining room).
I would also suggest that some maintenance is undertaken in some of the public areas especially to try to address the 'tired' presentation of parts of the hotel. (Curtain rail in the 'library is one example and the floor could do with a particular cleaning.)
Overall, we enjoyed ourselves and staff were kind and accommodating we just felt a little sad that this hotel, which has such potential, needs a bit of work to fully meet that potential and be great! less