Best Western Normanton Park Hotel

We really enjoyed our stay in this hotel and our kids loved it. Good value for money and the view from the hotel is priceless.Definitely will be visiting agai.There's a children play area and a very good bar. less

There's absolutely no doubting that this hotel is perfectly positioned for anyone wishing to stay at Rutland Water with pedestrian access at the end of the garden. The views on the water-facing side of the hotel really are something, especially at dawn and dusk. Unfortunately the room itself was just a little tired and slightly let the experience down for us. The net curtains were pretty grimey and the ironing board wouldn't stay up of it's own accord. We were only staying for one night so just reported our slight niggles on check-out where the staff apologised and assured us they would be seen to. We did not eat at the hotel so cannot comment on that aspect but the restuarant did seem to be bustling the evening we stayed. less

We stayed at the Best Western Normanton Park Hotel in July (our second stay there) as a small group of seven to celebrate a loved family member's 80th birthday. The Hotel was wonderful as ever with its magnificent lawned location right next to Rutland Water itself and its views out across the lake. What stood out for us this time was the friendliness and helpfulness of all the staff who looked after us really well. After a lovely afternoon tea on arrival, we hired a small function room for the evening's family 80th birthday party where the food was delicious and caringly served which made part and parcel of a great celebration! We very much enjoyed the remaining days of our stay at this delightfully located hotel and.... to be a little figurative for a moment...if the tranquil and beautiful surroundings of Rutland water and the lake itself could be viewed as Rutland's crown, then this shore-side hotel is definitely one of its hidden gemstones. Do visit! less

My wife and I stayed for one night in early July. The setting of the hotel is delightful. We found the hotel staff very helpful, friendly, and efficient. We had a superior room overlooking the lawns and the reservoir. The room decoration was showing its age, but it was perfectly adequate and the room was clean. We enjoyed a drink from the bar, sitting in the peaceful garden, then went to The Clock restaurant for dinner. The restaurant is very pleasant, with crisp white linen and excellent service. We both enjoyed our choices from the menu. The starters and main courses were well presented, tasty, and filling, and we didn't feel a need for a dessert, instead going for a gently stroll watching sunset over the lake. A very pleasant evening! So why only two stars? The problem we had was the appalling standard of the bed and the bedding in our room. The mattress was rock hard, and the pillows very lumpy. We both experienced one of the most uncomfortable nights we've had in a long time. Had this been a Premier Inn we would have justifiably claimed a refund under their Good Night Guarantee (something we have never actually claimed when staying at an actual Premier Inn). We mentioned this to the staff when checking out, who said no one had ever complained about the beds before. However, a scan through Trip Advisor reviews reveals quite a number of other reviews making this very point about this hotel. New beds and/or mattresses all round would rather costly in one hit, but as an immediate move the hotel should consider investing perhaps £100 or so a room at the earliest opportunity on new high-quality pillows and good thick mattress toppers for all the beds. These would make the rooms so much more comfortable. Without such improvements we could not actually recommend anyone to stay at the Normanton Park Hotel. This is such a pity, as it otherwise has so much going for it. less

Great location and views- shame it was a little overcast and raining! Had dinner with a colleague and really enjoyed the food! Comfortable beds! Staff were very friendly and accommodating as we turned up early and couldn't do the outside activities due to the weather! less