Two night stay for a wedding
08/11/2017 Smokey15_11, Hartlepool, United Kingdom
As previously written, this hotel is in a beautiful position right beside Rutland Water. The wedding reception was beautifully set and the meal was really nice. But our room was terrible - probably th... more
As previously written, this hotel is in a beautiful position right beside Rutland Water. The wedding reception was beautifully set and the meal was really nice. But our room was terrible - probably the worst we have had. I did complain to the manager and got a reduction. We were in room 6 - a basic room but very small - you couldn't pass each other and half of the room had a sloping ceiling in the roof - so beware of bumping your head. Roller blind had black mildew spots on it and net curtains were ripped along the bottom. Windowsill was dirty and had dead flies on it. The shower cubicle had black patches of mildew all over it. There was no fan in there and only a roof window to let air in which we had to close because we had several spiders come in - one in a large web above the window. I wouldn't get into bed until my husband had got up on a chair to get them down. But worse still was when I pulled the duvet back and there was a stain on the sheet. How the cleaner hadn't seen it I don't know. It wasn't bodily fluids - looked like a stain from the laundry!!! The hotel was full for the wedding so we had no choice to stay put. I couldn't bear to tell the wedding couple about it as I didn't want to spoil their day. If you stay at this hotel it will be worth paying more for a better room.
We also found the breakfast wasn't very good - sausages hardly cooked, not brown and the same with the bacon, white fat and no sign of browning.
Hotel has a new manager so hopefully she will bring this hotel up to scratch. less
Normanton P, Manager at Best Western Normanton Park Hotel, responded to this review
Thank you for your review & feedback.
I am really disappointed to read your review this evening, and I will be raising the problems / issues with the relevant heads of departments at our next Heads of Department Meeting.
Once again I Apologize on behalf of Normanton Park Hotel as this is not the type of Guest experience I expect for any guests.
Deputy General Manger