Best Western Normanton Park Hotel

Spent the weekend here with a family group to celebrate a milestone birthday. On the whole everything was good, except one room, the Lyndon, was extremely small with mould on the walls and peeling wallpaper, however the receptionist was quick to deal with our complaint and we were satisfied. The staff were very pleasant and the food was good. This is a fabulous location and could have stayed longer. less

We really like this hotel and will come back. The location is fantastic, Rutland Water is about 30 metres from the garden gate. The 'beer' garden is lovely (they could do more to attract passing trade) and every member of staff made us feel welcome. We arrived on Friday and booked a meal in the restaurant. We looked out over the lake and watched the start of the sunset. We had two courses of beautifully prepared and presented local food and a fabulous bottle of wine. Sleep wasn't great as the bed was uncomfortable - I told the Reception Manager when we checked out and I am confident something will have been done. We paid for a lake view and definitely had one. But the extra cost was not justified by the small window, net curtain and abundance of greenery. Breakfast was good with a small range of cooked and cold items. On our second evening, we ate out but had a drink in the bar. The atmosphere is friendly and relaxed. less

I've just returned from taking my mum to normanton park for a sparkling afternoon tea. The experience: we were running 10 minutes late, and out of politeness called three times to advise them but there was no answer. On arrival we stood at the bar, made eye contact with the staff and were ignored for several minutes until I interrupted what must have been an important chat. We were then shown to our table without so much as a hello in a conservatory on our own. We were asked tea or coffee. No choice of tea (a later couple did get this offered). Then waited a good 15 minutes after the tea came out for the food. Never seen such a poor attempt at afternoon tea. Stale sandwiches and tiny cakes. In fact one of the cakes looked like they had tried to cut the stale bits off! There was no prossecco which was part of the deal... never saw a single waiter after that to ask about a refill of tea, the prossecco or just generally how things were. When we left someone did approach and ask how things were and I expressed my disappointment. He didn't really comment and just smirked at us. Who knows what happened about payment! I had a voucher which I can’t recall if I left the voucher code with them on the phone. To say they didn’t care is an understatement. Far to caught up in their own dramas!! less

Location to the lake is perfect. The hotel itself looks like it could do with some TLC but we will definitely stay here again as it is in on the quieter side of the lake to the car child's play area and water sports so perfect for a more tranquil stay. We only snaked so can't really comment on the food but will definitely be returning for another stay. less

Sadly I have to say that my recent visit was a huge disappointment due to the fact that I had booked a room on the ground floor as I had foot surgery and was in a wheelchair. But upon arrival .. when we checked in...we asked where the room was located and the receptionist saw me in the wheelchair and replied its on the first floor ! There are only 5stairs she responded!! For someone with their foot in a plaster having had surgery... 5stairs is still too much ! I explained that I could not walk and had specifically requested a ground floor room ... but she seemed not interested in helping me ... !!! We went to see where the room was and luckily as I was with family, they assisted me by carrying me up and down the stairs when I needed to come down.god help me if there had been a fire !! Once in the room, the room was dusty dark and smelt like no one had been in it for months !- The bed was creaky and worn out and the mattress was long overdue an overhaul. The draws were dusty and full of flies /insects ... ! The bathroom smelt of soiled nappies !!! I decided to make a cup of tea only to find a lovely spider in my teacup! The location is beautiful sadly the hotel is not .it needs to be modernized and updated to make it more accessible to those with mobility issues etc . less