My family booked and stayed in two rooms here for 4 nights while visiting family nearby. We checked in in the evening and were greeted by Kayla, manager at the desk. She was very nice and friendly and helped with everything.
Our room was on the second floor near the back, so we were able to park near the stairs and not have too much trouble getting our luggage upstairs. Our rooms were large with a king bed in each. There were also microwaves and fridges. It would have been nice to have some cutlery and bowls in the rooms. I did notice that even though our two rooms were the same size, one room had a large easy chair and ottoman, but the other room didn't. It would have been nice to have them in both rooms.
The beds were very comfortable and the curtains did a good job of darkening the rooms. The showers could have been stronger. I think they were trying to save water by using reduced flow shower heads. The wi-fi could be a little faster. But we managed okay.
At one point during our stay, we accidentally plugged one of the toilets, and the desk manager, I think his name was Jeff, not sure, came up right away and unplugged it. He was very accommodating about it and didn't make us feel akward.
The hotel has an indoor pool and hot tub, put we only took advantage of it once because we found the water way too cold! It was so cold, that once we got ourselves down into it, it was just too unpleasant to move around and swim.
They provide a breakfast which includes waffles, cold cereals, eggs, bacon, biscuits/gravy, yogurts, fruit,toast, pastries, coffee, tea and juice. Gracie, one of the staff for the breakfast room, was very friendly and efficient. She was always on top of refilling things when needed. Unfortunately, I can't say the same about the other staffer who was there when Gracie wasn't. I didn't get her name. She left the breakfast room quite often, wasn't quick with refilling things and she never tried to interact with us.
Overall, we were very happy with our stay and we will definitely come here again. less
Bala B, General Manager at Best Western Newberg Inn, responded to this review
Thank you very much for taking time to review the hotel. We are happy to note that your stay was very comfortable except for few stray unpleasantness. Sorry for the same. We will definitely let the breakfast attendant to know that her presence is always required at the breakfast room and replenish the items whenever required and she is not supposed to leave the room unattended. Sorry for the same. We maintain the water temp at 82 degrees of the pool and 104 degrees of the spa. As suddenly the temperature of the atmosphere came down probably we have increase the pool temp now. Sorry for the same. However in total your stay was satisfactory and we are happy about the same. Once again thank you for your business and hope to see you soon