Terrible Management Cheats Customers
We booked our two rooms directly with the hotel front desk on July 10th. We reserved August 20th. The clerk had such poor language skills he couldn’t get our email written down correctly to send us ... more
We booked our two rooms directly with the hotel front desk on July 10th. We reserved August 20th. The clerk had such poor language skills he couldn’t get our email written down correctly to send us a confirmation email despite two calls from us. Later we discovered that the reservation was also erroneously dated July 20th by the hotel. The hotel charged us as no-shows. The manager, Mr Balat, would not make us whole for their mistakes. He claimed we booked our rooms through the BW National reservation service-Not True. I advised his staff and him that I would write truthful reviews of their ineptitude, dishonesty and malfeasance. I used strong language, but nothing profane or foul language. He is furious about this. Only after getting BW National Customer Care to intervene did he honor our reservations, but only at the last minute non-discounted rate adding $180 to our bill. If you read his responses to other customers who critique this property you can see that he is not a good representative of the BW brand. Now after our stay he sent me an email that states he will post our whole taped conversation with my name attached to it. He basically is trying to blackmail me through social media to silence me. Sorry, that won’t work! Go ahead Mr. Balat, take your best shot and post it!
The motel itself is clean, the staff are friendly and courteous, the breakfast of fake eggs typical, but you are going to be gouged with their prices. Also, our credit card was compromised and hacked right after our stay here, so use caution.
I just wish the owners of this property would call me so that I can advise them about their “general manager”. less
Bala Bhat, General Manager at Best Western Newberg Inn, responded to this review
You on an conference call with Bestwestern customer care admitted that you used a strong language with the front desk woman, which according to her was a foul language. On the customer service lady Cindy,s request we gave a room to you though our front desk woman did not want me to do that due to your bad mouth. You really did not deserve to be hosted by our hotel. You apologized to her personally several times. After getting a royal service by us you thought of writing a negative feedback. However we have accepted your apology and , feel sorry for your opinion. You need help.
Best regards and god bless you and your storage unit,