Perfect location - 3 star
04/06/2017 Coastalrider, Bergen
This hotel have perfect central location, right at the Boulevard Victor Hugo, with shopping and restaurants around the corner. Staff were very service minded and super positive and helpful. The hotel ... more
This hotel have perfect central location, right at the Boulevard Victor Hugo, with shopping and restaurants around the corner. Staff were very service minded and super positive and helpful. The hotel is partly old fashioned, carpets on the room floors and old bathroom. But, with aircondition and good beds it is good for weekend shoppers. The city tram passes outside the building and some noise can be heard. In general positive since the personnel was great, 4,5 star to the girls at reception and 2,5 for the hotel makes it an average 3. less
Direction D, Directeur général at Best Western New York, responded to this review
First, we would like to thank you very much for having taken the time to share your experience with us on Trip advisor, your comment helps us every day to improve the quality of our service.
Then, we sincerely apologize for the unpleasant moment you had during your stay. Best Western New York is an historical property ( 1880) and we refurbish every winter . As we are really concerned about your feelings we continue to plan renovations and we will be really pleased to welcome you again to regain your trust. Last winter we refurbish 40 rooms with new carpet and furniture, plugs .
We sincerely do hope that our special welcome service makes a difference on the French Riviera and again be sure that we will be really honnored to have the opportunity to welcome you again!
We all wish you a pleasant week.