Pet-friendly rooms are not as comfortable
I have stayed at this Best Western a few times over the last 30 years and the rooms overlooking the river were great. On my most recent stay my two older dogs accompanied me, and I stayed in a "pet fr... more
I have stayed at this Best Western a few times over the last 30 years and the rooms overlooking the river were great. On my most recent stay my two older dogs accompanied me, and I stayed in a "pet friendly" room on the first floor. The room had a cold hard wood which was severe and uncomfortable. It faced the parking lot and was quite dark, even with the curtains open, possibly because it was underneath the second story of rooms. The worst part was the shower - it was something out of a dumpy campground, with a portable showerhead that barely gave off enough water. When I asked the front desk staff if another room was available upstairs (to try to get a room with more light), I was told only downstairs rooms are for pets, but I did see a pet owner and their dog exiting from an upstairs room on my last day. I did not appreciate paying full price for such an uncomfortable room with a sub-par shower, and not being told the truth about where the pet-friendly rooms are located. I will not be staying here again. less
Matt Victor, General Manager at Best Western New Oregon, responded to this review
Thank you for taking the time to address your concerns. We will look at the room you stayed in to ensure the shower head is maintaining adequate pressure.
Our pet rooms are located downstairs only. The pet that you saw may have been a service animal, and we appreciate you making us aware of the situation.
Please feel free to reach out to the properly directly if there is anything else we can do for you.