Not the Best Best Western
Our check-in was pleasant and efficient. We knew we were in a bit of trouble when we opened our room and saw the beds. You could see the dips in the mattress and sure enough both beds were uncomfortab... more
Our check-in was pleasant and efficient. We knew we were in a bit of trouble when we opened our room and saw the beds. You could see the dips in the mattress and sure enough both beds were uncomfortable and we rolled to the center. The bedding seemed dated and I wondered if the blankets were washed. The room was spacious in fact could have used another chair since there was space. The room felt semi-clean but the bathroom floor had seen the wear of a shower curtain that couldn’t keep the water in the shower no matter what we did. I also thought it was odd the shampoo conditioner and soap were at the sink outside the bathroom area. Better take them in with you! No real place in the bathroom to put anything outside the towel rack over the toilet or on the floor or the towel hook on the door. It was nice having the duel sink area and outside the bathroom but that needs to be thought out for guest conscience with the simple things like where to place things in the shower area and move the items for a shower into the shower. Our stay was a later arrival and super early departure so we didn’t use anything but our rooms and left before breakfast. Sadly it is not a place we will return to as there are other BW in town that are a step-up. less
BestWesternEugene, Front Office Manager at Best Western New Oregon, responded to this review
We are sorry to hear about your experience and will be sure to take your feedback into consideration when considering property improvements. Please feel free to reach us directly if you would like to discuss your recent stay further.