Best Western New Kent Hotel

Nice little hotel in a good location. You can book family rooms with a dog. Service from Yiannis was exceptional. Breakfast was excellent. Just wish more of the hotel (e.g. the bar) was dog friendly. Also super close to the Jesmond park which is great to explore and excellent for walking Benji. less

We had to go to Newcastle for a Family Event. We had no idea where to stay in Newcastle. We looked up the Booking Websites. We examined the Facilities and Prices. I telephoned th Best Western Booking Office in Milan. We were offered a very good deal. Every thing about the Hotel came up to our expectations. The Helpfulness of the Staff enabled us to bring our friend back to the Hotel in the afternoon. less

Arrived and went to my room - 4 flights of steep stairs with a heavy case. No lift. Room tiny and smelled strongly of sweat. Managed 2 nights out of the 6 I booked but then asked to be moved to another room. Offered another room which was about 6.5 foot wide and 12 foot deep. Couldn't walk round bed which was straight inside door - only one bedside table. It was really horrible and felt like a prison cell. They told me all the rooms were of the same size. Dining room closed on both nights of my stay which meant I had to go out to find somewhere to eat. Decided to cut my losses and check out same day. Compensated for 4 days but this seemed inadequate for the poor experience. less

The hotel met all of my expectations: clean, comfortable room, free parking, proximity to the Metro, Location in Jesmond, which is one on Newcastle's more interesting neighborhoods. I really have no major complaints. My only gripe would be needing to drag a heavy suitcase up two narrow flights of stairs, but they did offer assistance. They offer free parking, but it is very limited, which they openly disclosed. One night i returned after all of the spots were filled. The street had plenty of open spaces but is by permit only. The hotel saved the day by letting me use its permit. less

We stayed just one night for a family visit but could not fault the cleanliness, polite helpful staff, nice room and bathroom. The breakfast was varied and the hot food was well cooked. Parking is limited and not secure. The TV and free wifi were both very good. The only real issue we has was the beds and pillows were very hard leading to fitful sleeping. The inroom tea was Twinings and maybe it was the water but it didnt taste very nice. less