Best Western New Kent Hotel

The hotel on the whole is ok, a warm welcome, the room was a little on the small side for a double room. Some of the fixtures and fittings were a bit poor DIY quality with a look of 80's/90's recycling. The room itself was clean and the bathroom also. The breakfast was very good with an extensive choice of both continental and full English which was perfectly cooked. less

Very clean but very small and basic rooms. Staff friendly I found breakfast very expensive for size as I had room only booking I only had breakfast once in hotel. Ideal for bars on osbourne road very close by and metro less

I stayed there due to a business meeting nearby. I read several negative reviews and saw pictures which kind of sent alarm bells before my trip so I was prepared for what could be coming my way. BW Diamond status sadly not recognised at check in.My room was probably recently refurbished because I couldn't fault it at all. Clean, tidy good enough for a couple of nights, good shower pressure, crispy towels and bed sheets. The hotel is situated at a good location. Some unpleasant odour in the communal areas on the staircase noticed, but did not infiltrate the room.Huge contrast in decoration of the communal areas (dated) and rooms (modern). Didn't try the breakfast but tried the bar food and I was happy with it. Selection of beers could be better. Parking is a bit hit and miss; if you are lucky to park at the front, by the entrance, then no probs. If you park at the rear though and you drive a large car, that can be a challenge and being in a residential area with allocated parking spaces you could be wondering aimlessly until you find a suitable spot to park, somewhere. WiFi ok-ish; temperamental. I would stay there again, although the parking issue would make me think twice. less

Husband stayed here one night and remarked how friendly and helpful the staff were. He had a comfortable night's sleep with a good breakfast the following morning. He stayed in a single room as that was all that was available and said it was very comfortable. less

Take the staff out of this hotel and put them in a newer establishment and you would have a great mix. I dined in the restaurant and really enjoyed the chicken main course, thanks chef. Overall, this hotel needs modernisation and updating. It is a shame as everywhere was clean and the room would tick all the boxes. less