Best Western New Kent Hotel

This hotel is located in a nice and quiet area, not very far from the city center, the staff is very helpful and friendly, rooms are very clean, but not so big. Our room was, generally, quiet, but sometime was noise, probably is a wooden building. Anyway, I would choose again this hotel, the price was good reported to location and services. less

I have stayed at the new Kent on several occasions. The hotel is very close to the tennis club I attend for visually impaired tennis competitions. The rooms are clean and spacious. The breakfasts are excellent. Most of all the staff are very friendly and extremely helpful. I would highly recommend this hotel. less

I booked two rooms as my Dad was going to the nearby Freeman hospital for an operation. I asked if the rooms could be near each other as my elderly mother was nervous about staying on her own. The receptionist did try to accommodate us but my Mam also doesn't do stairs very well so she was on the first floor and I was on the second floor but we were both near the stairs so I wasn't too far away. The rooms were lovely and clean and the staff were very helpful. We didn't have breakfast after the first night as my Dad had to be at the hospital for 7.00 a.m., but my Mam and I did on the second day and it was lovely, everything was fresh, can definitely recommend. The car park is very small so I left my car there and got a taxi to the hospital, which was a good move as we weren't back until nearly 9.00 p.m. and wouldn't have got a parking place then. I would stay here again if we need to return to the hospital. less

Nice area. Not close but within walking distance of the underground. Room was a good size and bright. Our first room had a very dirty toilet so we were moved very quickly. The second had long hairs stuck to the tiles over the bath and a long one near the plug hole. I let it go as we just wanted to enjoy our stay. I guess the cleaner had an off day! It was however, a lovely duel aspect room. It was rather noisy at night as the walls and ceiling seems to carry the sound through. There's a small car park and I don't know what happens when it's full but I guess parking near a big city is always difficult. less

I was in Newcastle for one reason. And one reason only. Leeds United were playing away at St James' Park on a Friday evening. It was too long of a drive to make it up and back in a day (from Milton Keynes). So I needed somewhere to stay. I travelled on my own. Further research indicated that parking in Newcastle could be tricky, and to be honest I fancied a few pints at the game. So I needed a hotel that was pretty close to a Metro station. This hotel is about 5 minutes away from West Jesmond Metro station. West Jesmond Metro station is about 10 mins from Monument Metro Station on the same line. Monument Metro station is about 5 mins walk to St James. Box ticked. I then decided, as it was a long Easter weekend, that it would good to spend a few days exploring Newcastle and the surrounding area. I booked for 2 nights, but extended for a further night whilst at the hotel. The hotel itself is good. All of the staff were super friendly and helpful. They provided directions to the Metro, chatted to me when at the bar after the game, and helped me with other useful information (ie how to get to the beach). The room (single bed and quite small) was very clean. If I was being picky, there were various fittings in the bathroom that could have used a bit of attention (toilet roll holder, door handle, shower gel holder). The shower was powerful and did the job. Towels were clean, soft and changed daily. To be honest I didn't spend much time in my room. I had no problem sleeping. It was quiet, dark and the bed was comfortable. Wifi also worked fine for me. I had to log in every time I used it, but had success using a laptop, iPad, and iPhone. I ate breakfast at the hotel on my first morning. I went with the cooked breakfast. It was cooked well and I enjoyed it. The coffee was ok - despite it being served in a large-ish pot, there was only enough coffee for 1 and a half small cups. I did get a pot refill with no problem however. The hotel does have limited free parking. I managed to get my car parked without a problem for my whole stay. I would recommend The Lonsdale pub next to the Metro station for a pint. They do various ales, and decent pub food. Also I drove to the beach (Tynemouth) in 20 mins from the hotel. I found the Surfcafe there, and ate breakfast there the following 2 mornings - just because I like being at the beach. :) There are plenty of bars and restaurants within close walking distance to the hotel. They looked pretty busy in the evening. I paid £50 ish a night. I would stay again. less