Best Western New Kent Hotel

Excellent service, clean and reasonably appointed . Comfortable warm and quiet room ( having requested latter). Good breakfast. Sensibly priced stay. Convenient for local restaurants, of which there is a good selection.Outstanding feature was the exceptional service from Bin, the hardworking and always helpful receptionist ( and breakfast waiter). Would stay there again if in Newcastle. less

Second or third stay whilst visiting brother who lives near by - it is a fairly typical local hotel on a busy road - it has noise issues from some of its customers - but overall it is good value, fairly friendly and it is coping well with CV19 less

I went here with my friends to stay for the night to celebrate my birthday. Upon arrival, not only were we not greeted or even given a ‘hello’, we were judged the minute we walked through those doors. We waited for the receptionist to come off the phone which the first thing she said to us was don’t be loud as they have friends and children staying. Immediately we were judged as being the group of people who are noisy and cause problems, despite entering the building in a calm manner. She then asked us what our plans were, times etc. She wasn’t asking to be nice, she was asking to be nosey and see if we would be going out drinking. As this was the first weekend of restrictions being lifted and being a hotel, they should expect that they will have customers staying there going out drinking and having fun. Id have understood her attitude if we were the type of group to be disrespectful, but that is not us at all and when we arrived late at night we were very quiet going up into our rooms. All of us felt very unwelcomed here. I think the staff really need some training in customer service. However, I cannot fault the rooms as they were nice, clean and comfortable. The only downfall was the windows being so small you could barely open them and when it’s a hot day like the day we stayed, the room was extremely hot. less

I could have given this two stars. We were given a room at the top of the building, during a heatwave. The room was very hot as a result. No air con, and a tiny window made cooling our shoebox of a double room a challenge. Getting to the room was tough - up two different staircases with our luggage, and no suggestion from the receptionist as to how we could make this easier. The corridors had the smell of an old house, like a National Trust house without the creepy dolls or family silver. The room had the usual amenities, unusually presented. A sandwich bag contained the tea and coffee. On the day Covid-19 restrictions ended this seemed odd. Light switches fir non-existent lights and an extractor fan in the bathroom with no means by which to shake it from its slumber. The shower was OK, except when it decided to have a break and stop emitting water, typically when shampoo had been applied to my hair. We were also told no maid service during our stay for Covid-19 reasons, although quite why we never quite understood. Basically, we won't be returning. less

I have stayed at this hotel a number of times. It is comfortable, immaculately clean and excellent value for money. The staff are so helpful and go the extra mile to make sure your stay is a pleasant one. less