Best Western New Kent Hotel

Here overnight on business. Checkin was good, room modern and tastefully finished (a little tatty here and there). A nice view of the park. Dinner and breakfast was excellent. Couldn't really fault the visit. less

Room was comfortable, very clean although a bit compact. Good shower and bath. Very helpful staff; when we arrived the chap on reception carried some of our luggage up 2 flights of stairs. Couldn't have been more helpful. Didn't have breakfast so can't comment on that. Dog friendly in so far as dogs allowed at £15 each for whole stay. Parking easy. less

We stayed here as part of our plan to stay and visit the coat of England. We arrived on a very wet summers day and only 12 C and found the hotel has no lift, we were given directions to our room which was on the top floor of several landings as it appears to be a number of property's knocked through. The room was very small and the small window was high up on the wall and you could only see the sky, we where very disappointed. I complained to reception who showed us a very nice room on the first floor. I would ask why we where given the tired small room when this nice one was available. On the positive side the staff were helpful and friendly after.The rating we have given reflects the poor room we had first we feel we should have been given the good one without asking. less

I was in Newcastle at the International Transplant Centre in the Freeman Hospital. New Kent Hotel was the closest 3 star hotel -about a 20min walk or a £3 taxi ride. The major surgery kept me in hospital for a month and my dear wife stayed the whole time at the New Kent Hotel. They were outstanding in their service and hospitality. I joined her for the fifth and final week before the Prof said we could fly home to the Channel Islands. These are genuine and kind people offering a first class service in a building that is starting to show its age and maintenance issues. We had a problem with water not draining from my our bathroom and the maintenance guy could not have been more discreet or helpful. Excellent breakfasts, bar and evening food. We will certainly be there again each time I have to return to the Freeman. You can trust this establishment. less

This has been my first choice Newcastle hotel for many years now. It is located in the lovely suburb of Jesmond close to all amenities, public transport and green spaces. Good value rooms and friendly staff make it easy to recommend. less