Judgemental and unwelcoming
I went here with my friends to stay for the night to celebrate my birthday. Upon arrival, not only were we not greeted or even given a ‘hello’, we were judged the minute we walked through those doors.... more
I went here with my friends to stay for the night to celebrate my birthday. Upon arrival, not only were we not greeted or even given a ‘hello’, we were judged the minute we walked through those doors. We waited for the receptionist to come off the phone which the first thing she said to us was don’t be loud as they have friends and children staying. Immediately we were judged as being the group of people who are noisy and cause problems, despite entering the building in a calm manner. She then asked us what our plans were, times etc. She wasn’t asking to be nice, she was asking to be nosey and see if we would be going out drinking. As this was the first weekend of restrictions being lifted and being a hotel, they should expect that they will have customers staying there going out drinking and having fun. Id have understood her attitude if we were the type of group to be disrespectful, but that is not us at all and when we arrived late at night we were very quiet going up into our rooms.
All of us felt very unwelcomed here. I think the staff really need some training in customer service.
However, I cannot fault the rooms as they were nice, clean and comfortable. The only downfall was the windows being so small you could barely open them and when it’s a hot day like the day we stayed, the room was extremely hot. less
Vinod Venayak, Owner at Best Western New Kent Hotel, responded to this review
Thanks for your feedback, and we apologise for any misunderstanding that this may have caused , however the experienced member of staff was merely making conversation and not in any way being judgemental or unwelcoming as you stated. We strive to ensure that all guests have a comfortable stay as well as a comfortable nights sleep therefore we ensure that all guests including smaller groups are made aware of this.
I’m pleased your overall stay was a good one and once again apologise for any misunderstanding.