Best Western New Kent Hotel

I could have given this two stars. We were given a room at the top of the building, during a heatwave. The room was very hot as a result. No air con, and a tiny window made cooling our shoebox of a double room a challenge. Getting to the room was tough - up two different staircases with our luggage, and no suggestion from the receptionist as to how we could make this easier. The corridors had the smell of an old house, like a National Trust house without the creepy dolls or family silver. The room had the usual amenities, unusually presented. A sandwich bag contained the tea and coffee. On the day Covid-19 restrictions ended this seemed odd. Light switches fir non-existent lights and an extractor fan in the bathroom with no means by which to shake it from its slumber. The shower was OK, except when it decided to have a break and stop emitting water, typically when shampoo had been applied to my hair. We were also told no maid service during our stay for Covid-19 reasons, although quite why we never quite understood. Basically, we won't be returning. less

I have stayed at this hotel a number of times. It is comfortable, immaculately clean and excellent value for money. The staff are so helpful and go the extra mile to make sure your stay is a pleasant one. less

An oldish hotel with quite a bit of character. I had a room with a view of the church opposite through a large bay window. Very nice breakfast to go. Staff were very helpful. No problem bringing in takeaway food. Room was clean. Very pleasant. less

Clean, COVID aware, warm, good breakfast, parking. Staff were friendly and knew their jobs. All you needed for a comfortable overnight stay. Building a little tired but if little consequence. No lift. less

I booked the New Kent Hotel as a surprise birthday present for my husband and an early anniversary treat, because this was where we had our wedding reception 35 years ago. We received a lovely warm welcome when we arrived and the staff couldn't have been more helpful throughout our stay. Our room was on the first floor and its modern decor blended with the character of the original building. The bed was really comfortable and along with hairdryer, refreshments and TV there was free WiFi. It was close to all the bars, restaurants and shops and the City Centre was within walking distance but a bus service ran from just outside the hotel. We paid for breakfast and it was well worth it, a full English we had and Susan our waitress couldn't have been more helpful. The breakfast room brought back wonderful memories of where we cut our wedding cake and shared a wonderful day with our friends and family. Thank you for a memorable stay. less