Best Western New Kent Hotel

Hotel as many have said is dated, especially the room decor. The small double bedroom is literally a shoe box with a small attached bathroom. The bathroom grout could have done with a clean, black mould is not a good look, along with the shower curtain. I'm surprised this is a 3 star hotel as I have stayed in much better hotels that cost less and lesser stars. Location is great, but parking is poor. If you could get a space and leaving the car in a side lane is not very reassuring when the back end of you car overhangs the kerb because the space is so small. Reception was welcoming and polite. Would I stay here again? No. I'd rather pay for a travel lodge or premiere Inn where the rooms are much better, cleaner and bigger for less money. less

This hotel is a little dowdy on the outside and the rooms continue this theme. The carpets are worn and dirty and the rooms are small with little or no storage space. The redeeming feature of the rooms is that the bathrooms are pretty new but the two I stayed in both have bath/showers which many travellers may not like. Had I had to spend any time in the rooms (I was visiting family and spent my days with them) I would not have found it a pleasant experience. OK for business travel where you get up, go to work, eat, got to sleep but that's it. less

Excellent service, clean and reasonably appointed . Comfortable warm and quiet room ( having requested latter). Good breakfast. Sensibly priced stay. Convenient for local restaurants, of which there is a good selection.Outstanding feature was the exceptional service from Bin, the hardworking and always helpful receptionist ( and breakfast waiter). Would stay there again if in Newcastle. less

Second or third stay whilst visiting brother who lives near by - it is a fairly typical local hotel on a busy road - it has noise issues from some of its customers - but overall it is good value, fairly friendly and it is coping well with CV19 less

I went here with my friends to stay for the night to celebrate my birthday. Upon arrival, not only were we not greeted or even given a ‘hello’, we were judged the minute we walked through those doors. We waited for the receptionist to come off the phone which the first thing she said to us was don’t be loud as they have friends and children staying. Immediately we were judged as being the group of people who are noisy and cause problems, despite entering the building in a calm manner. She then asked us what our plans were, times etc. She wasn’t asking to be nice, she was asking to be nosey and see if we would be going out drinking. As this was the first weekend of restrictions being lifted and being a hotel, they should expect that they will have customers staying there going out drinking and having fun. Id have understood her attitude if we were the type of group to be disrespectful, but that is not us at all and when we arrived late at night we were very quiet going up into our rooms. All of us felt very unwelcomed here. I think the staff really need some training in customer service. However, I cannot fault the rooms as they were nice, clean and comfortable. The only downfall was the windows being so small you could barely open them and when it’s a hot day like the day we stayed, the room was extremely hot. less