Best Western New Holmwood Hotel

This hotel is a hotel of 2 halves. On the one side the decor and fittings are old, worn and not very appealing. On the other side you have a team of people including the owner /manager who are amazing - nothing is too much trouble for them and while the decor is not nice the hotel is spotlessly clean. While the staff are amazing it sadly does not make up fully for the quality of the rooms. The bedroom was painted a terrible “cappuccino” colour and there were no pictures on the wall. The ceiling lights were horrible and there were no plugs next to the bed. The hairdryer was fixed to the wall in the corner and must have been 20 years old. The view however was lovely. We also had a serious problem with the bed on our first night (it was broken and made a horrible noise every time you turned over). To the hotels credit they changed it for the second night and I understand they are looking to upgrade them all soon. In the bathroom things didn’t get much better. The tiles were from the 1980s and the bottom of the bath was chipped. Most annoyingly, the shower is fixed to the wall and (at 6’ 3”) was only the height of my shoulder blades. Trying to wash my hair was not easy. Finally the sound proofing in the rooms is non existent and not only could we hear everything going on in the next room but we also could hear everyone walking outside the door. This hotel could be amazing but it needs some love and attention to the rooms to bring them into the 21st century. less

We stayed for a long weekend with little expectation when we arrived but on leaving we can’t wait to come back.Exceptional staff and customer service,nothing too much trouble and always happy to answer any questions you have.Superb breakfast and even Real ale at the bar.Highly commended. less

Ideally located at Egypt Point approximately 10mins walk from the centre of West Cowes.We stayed for 4 nights in a seaview room ( Rm 20) which had a good view of the busy Solent shipping lanes. There was ample off road parking at the front of the hotel.We were very pleased to see that the hotel had excellent Covid 19 safety measures in place. Our ensuite room on the first floor was nicely decorated & clean. We had breakfast & all our evening meals at the hotel. There was a good choice of food which was extremely well cooked & presented. The staff were clearly well trained & professional at the same time being friendly, welcoming & efficient. We would have no hesitation recommending The New Holmwood Hotel to family & friends & would very likely return ourselves in the near future. Many thanks to all the staff for a very enjoyable stay. less

Excellent quiet location, with great views over the Solent, superb cooking with a good choice, friendly, helpful staff, all at a reasonable price. Definitely our favourite place to stay. What more could you want? less

Have just returned home after a lovely weekend on the Isle of Wight. This hotel was perfect for our break. Amazing location, exceptionally clean (and covid safe) and the friendliest staff we have come across. Everyone was genuinely happy, helpful and keen to please. Thank you so much for making our visit memorable. less