I have just returned from a weekend stay at this hotel for my father's funeral.
Externally , the building is not the prettiest. The public areas are a little dated with patterned swirly carpets but are spotlessly clean . When I say dated I don't mean shabby , carpets etc perfect just stuck in the seventies.
My room was small (rm4 ) but perfectly formed ,it had every conceivable extra you could imagine.
Tissues, chocolates , boiled sweets , bottles of water, lots of lovely toiletries etc.
Lots have thought has gone into the refurbishment of these rooms. I could actually dry my hair this morning , sat down in front of a mirror.!!
I ate in the lounge area both evenings as it had been a bit of a draining day. Very tasty food, yes a little bit above average prices, but convenient and very tasty.
But the jewel in this crown is the amazing customer service, nothing is too much trouble.
Reception staff were very welcoming, I am only sorry that I didn't get their names. Scotty in the bar, took time to chat to me . I never felt that I was holding him up. Cathy , the restaurant manager and as I understand one of the hotel managers was AMAZING.
Polite, professional and very , very friendly. Nothing was too much trouble.
For 35 years I have been researching my family history but had stumbled on a brick wall, in that no one could remember my Grandparents pub in Battersea. Cathy had a friend from Battersea and said she would contact her and ask her if she had any knowledge.
She sought me out the following evening to give me a positive response.
On departure she had left me a note with her friends email address.
How is that for customer service ???
My first night , I didn't sleep very well as my room was so hot, like a sauna.
When I asked reception if someone could sort the problem it was fixed within two hours. I came back to a room with the window wide open and lots of fresh air !!
I would come back here in a heartbeat. Funny enough I spent my wedding night here 23 years ago. Unremarkable at that time.
The staff really value their job and take pride in their job .
Fabulous place to stay. less