04/12/2018 mrsbrojoe, Springfield, Missouri
Called to ensure I could get the room I needed before I made my reservation online via BW website and the sweet gal on the phone, Cindy, was cheerful, patient & helpful. Upon arrival, Melinda was war... more
Called to ensure I could get the room I needed before I made my reservation online via BW website and the sweet gal on the phone, Cindy, was cheerful, patient & helpful. Upon arrival, Melinda was warmly welcoming and check-in was a breeze. The lobby was charming, decorated for Christmas, and it was hard to resist the freshly baked cookies on the counter. My room, a standard double, was spotless. Bathroom was sparkling clean w/lots of granite counter space and generous supply of towels, including face cloths folded into cute little origami animals :-) Room was nicely appointed w/fridge/micro & flat screen TV. Lots of channels to choose from including TWC and TCM. Easily accessible electrical outlets for chargers on desk and bedside table lamps. Free wifi w/plenty of signal strength and I was able to check weather and routing for the rest of my trip, stream Netflix, etc. Super comfortable bed w/triple sheets and fat, fluffy pillows. Digital temp controls on heater. Parking lot was well lit and I felt my vehicle was secure. Enjoyed Wolfgang Puck in-room coffee next morning. Receipt had been placed under the door during the night along with a nice letter expressing appreciation for my business. Didn't partake of the continental breakfast but noticed Almond Milk in the fridge, yay !!! There are less expensive accommodations in the area, but when I am traveling solo and arriving after dark, it's worth every extra cent to stay someplace where I feel safe. This is NOT one of those places where an indifferent front desk clerk can barely tear themselves away from their smart phone long enough to attend to the needs of the guests, or sketchy characters are lurking in the shadows and roaming the walkways. Rather, this is a lovely property with outstanding customer service & I look forward to staying here again :-) less
Cindy V, General Manager at Best Western Nebraska City Inn, responded to this review
We value all of our guests and treat them as we would like to be treated, with kindness and generosity. We have a great working family and will continue to keep working hard to make sure every stay is an excellent experience. Please stop in and stay with us again.