Best Western Naples Plaza Hotel

This was a nice stay. Near to I-75, I expected more exterior noise, but the room was surprisingly quiet. The only exception was some interior noise from (seemingly) poor arrangement of water drains/pipes. Decent but not extraordinary breakfast. A little difficult to access off of busy split highway. Clean room, helpful staff. less

We selected this hotel, as it was close to our family we were visiting last week. Was an excellent Choice! Everyone was friendly & helpful. Rooms were spotless. Will definitely stay here again when visiting family. less

Stayed for three nights in March. Room was very big, clean, and everything in good working order. Small balcony looked out onto the green space behind. Noisy halls on night - combative guests, but that died down quickly. Long walk from front door to room even though there are lots of other doors. Told that they are installing cameras and access will be better in future. Breakfast had lots of variety and lots of seating even on a busy week which helps start the day. Did not use the pool, but it looked clean and inviting. Front desk staff friendly. I think they were supposed to acknowledge our BW reward level, but they did not mention it less

We stayed at the Hotel twice over 3 months, 5 nights over Christmas and 3 nights mid March. The room it self on the first visit was good, clean and good location. Full Hotel, however only one elevator was working. Not much fun at times. Friendly Check Inn and Check Out Employees. Breakfasts not very exciting. Second visit was not pleasant for the first 2 nights. Every 30-40 minutes noise from a flushing toilet. Nearly could sleep, interrupted our sleet. Reported it to the Frontdesk Employee and was promised Engineering will check it. Did not happen. We finally noticed that the noise came from our own toilet and shut it off 2am in the morning. Reported it to the same Employee 8am, Engineering came shortly after, checked it, came back and repaired our Toilet and told it would need more repair. Friday Breakfast was cold. Checked out and NO apology or compensation was offered. The later reply from the General Manager was not at ALL what one would have expected. We love Naples and have visited for years 25 years 3-5 times every year. Our room rate for the second visit was $200 ++. Location is good. PS if we had any neighbors I know they had been inconvenienced. less

When I checked, the associate had been on the phone,but she did not say anything about sorry that I had to wait. She gave me a room on the first floor and as a woman traveling alone it did not want a door to the outside. The first room opened to the parking lot. I told her no room that opened to the outside. The second room she gave me also was on the first floor but opened to the back. She did not get that I did not want a first floor room even though I told her that. Finally I got a room on the first floor. When I was all set she said nothing about have a nice stay. The room is super clean and the housekeeping staff is very nice. Breakfast is good. It is served in a large room with plenty of seating space and two people work hard to keep the food fresh and tables clean. Beds are okay. Not happy with foam pillows but I made it work and I did have a good rest. My biggest complaint is with the front desk. Usually when you walk in and out all day the staff smiles and ask if things are going okay, or say have a nice day or at least smile. I have been here three days now and that has yet to happen. A good solid, very clean three star hotel. Close to I 75 and 20 minutes from downtown. You just need to sprinkle a little friendly dust on some staff members. less