Best Western Naples Plaza Hotel

The check in was a bad one... no saying hello, no thanks, no free drinks for being an upper tear customer... the lady was rude and visibly tired and unhappy with her job. But the room was large and clean and the location is good, not too far from the beach. They have a hot tub and a decent pool and the breakfast had lots of choices of food and drinks. The breakfast ladies were really nice and fast and housekeeping as well. less

The hospital stay was great ! Clean well decorated and cozy mattress/pillows. The only negative thing to say is that if you stay in a connecting room or on the first floor facing the street pack some ear plugs because you will hear everything! less

I spent most of my day prior to check in trying to find a place to stay in Naples with my boys for a short vacation. Of course I had to compare prices with websites like Priceline.com etc. and found that those places really do charge a lot more than calling the hotel directly. I was not planning on booking the Best Western. I wanted to get something a little more upscale by the beach perhaps but just couldn't decide. I finally came across the Best Western website and had to look at the reviews. I couldn't believe what I was reading. Most of the reviews were so good that I had to give it a try. I called the 800 number for Best Western and made my arrangements through the operator for 1 night only. I was pleased to see that they offer Military/ Government Discount because my local Hotel which I will not name does not offer any military discount and I think that is just awful. Upon arrival I was pleased to see a bright clean lobby. It did take a little while to check in but not too long considering that the girl was in training. Long story short I was so pleased with my visit the first night that the next morning I had to book for just one more night. Looking forward this is the Hotel I will be staying at whenever I visit Naples. Also let me include that even though it is not an "Upscale Hotel" It exceeded my expectations. The trip to the beach was not that far away either. less

If you don’t mind a musty, nasty smell in your room and no trash can, only a plastic bag on the desk this place is for you. Not for me. I dreaded my stay for the night. The walls of the room were an ugly color of yellow and the doors and trim were brown. The carpet looked like it had never been cleaned. It too was an ugly brown color with grey. The toilet had unflushed toilet paper in it in upon my arrival, so I knew it had not been cleaned. There was some nasty looking dirt running down the wall in the bathroom. The bed was hard and lumpy. The wall next to the bed had some kind of stain on it. But the worst was the offensive smell in the room. I didn’t eat their free breakfast, so can’t comment on that. This place is a dump. I would never consider staying here again. less

The room had a musty odor. We also had cockroaches in our room!!!!The beds were really hard! Also was very aggravating to have to go to the front desk every time you need towels or wash rags and had to get trash bags! Will not be staying here again! less