1 night only
02/01/2018 tintti2015, Helsinki, Finland
Just spend 4 nights in this hotel (3 too much). We book this hotel in good time advance (3 month before). I was promised to have full kitchen and balcony. We got a room without a kitchen, when I asked... more
Just spend 4 nights in this hotel (3 too much). We book this hotel in good time advance (3 month before). I was promised to have full kitchen and balcony. We got a room without a kitchen, when I asked the balcony I was offered a lot smaller room without the kitchen. First explanation was the hotel is over booked (NOT my fault). Then next there is no room with kitchen and balcony . The suites might have both but this would cost me extra (and the one I was offered was ground floor to the parking place) .So we stayed a room with kitchen. + sides room was quite large so good space for two any way, good showers too, clean room, location is convenient for beaches, shopping and airport. _- - - BUT it was smelly do not know the reason but It smell like Indian street kitchen. And because there is no possibilty to open window , We did not have any way to get fresh air the only way was to keep room door open. The queues in the breakfast are terrible avoid if you have possibilty, Breakfast room is noisy and too small, no possibilty to eat outside.
So our opinion this is good hotel for one night to tranfer places or before flights. Not a holiday hotel. less
YESSICA H, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for taking the time to share your recent experience at Best Western Naples Plaza. Please accept my apologies as none of our kitchenette rooms have balconies. As a valued guest, we thank you again for your feedback and hope to serve you again when your travels bring you back to Naples.