Not too Happy
31/03/2019 Michael2313, Nassau, New Providence Island
We stayed at the Hotel twice over 3 months, 5 nights over Christmas and 3 nights mid March. The room it self on the first visit was good, clean and good location. Full Hotel, however only one elevator... more
We stayed at the Hotel twice over 3 months, 5 nights over Christmas and 3 nights mid March. The room it self on the first visit was good, clean and good location. Full Hotel, however only one elevator was working. Not much fun at times. Friendly Check Inn and Check Out Employees. Breakfasts not very exciting. Second visit was not pleasant for the first 2 nights. Every 30-40 minutes noise from a flushing toilet. Nearly could sleep, interrupted our sleet. Reported it to the Frontdesk Employee and was promised Engineering will check it. Did not happen. We finally noticed that the noise came from our own toilet and shut it off 2am in the morning. Reported it to the same Employee 8am, Engineering came shortly after, checked it, came back and repaired our Toilet and told it would need more repair. Friday Breakfast was cold. Checked out and NO apology or compensation was offered. The later reply from the General Manager was not at ALL what one would have expected. We love Naples and have visited for years 25 years 3-5 times every year. Our room rate for the second visit was $200 ++. Location is good.
PS if we had any neighbors I know they had been inconvenienced. less
Yessica6400, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for taking the time. To share your recent experience at our property.
Every process put in place is aimed at providing our guest. An unforgettable hotel experience.
From your recent feedback. I am disappointed to learn that we fell short of your expectations.
I would like to take this time to apologize for the noise disturbance cause by the toilet issue. We are taking steps to help ensure problems of this nature do not occur in the future. As a valued guest, we thank you again for your feedback and we hope to serve you again. When your travels bring you back to Naples.