Best Western Naples Plaza Hotel

I have stayed at this hotel in April 2017 and April 2018. Nice and clean hotel (large room with kitchenette + comfortable beds), close to everywhere, friendly staff, nice pool, good breakfast and tea or coffee available 24/7. less

Stopped in enroute to the Keys. This is an older hotel but in excellent condition. Nice to have a balcony. Very clean, nice decor. Staff was very nice too. Lots of parking too. We had a trailer and had no problem finding a spot. less

I was very satisfied, I was trying to find a place to stay for a few days as my husband was in the hospital, while we were on vacation. They let me check in early to accomodate my trips to the hospital .gave me two great rooms. It made it easier for me not to worry about anything else. Very convenient place, close to hospital and restaurants. Very pleased with the Staff on hand at the time. 9/1/18 to 9/2/18 less

We originally stayed in March of this year for the first time at Best Western Naples Plaza Hotel and were very impressed with the cleanliness, customer service and convenience of having a back door to our hotel room that opened directly to the breakfast area. After having to return due to a family emergency this month, I called the same hotel to request the same amenities and received almost the same room as the first time. On our second night stay and upon entering the hotel breezeway, we were greeted by Nay Nieves (one of the managers) and her first response was, "Hello, I remember you all from earlier this year....welcome back!" I told her we wanted to stay in the same hotel because we enjoyed the first experience so much and wished we could have been able to stay in the same room. When Nay heard this, she immediately had housekeeping clean the room as it had recently become available and moved us to that room immediately especially after seeing our daughter was on crutches after having emergency surgery in Naples that morning. We could not asked for better service and know that Nay is a great asset to Best Western! Thank you again for all that you did for our family and we'll be back soon!!! less

I had a reservation with this hotel that I have made at least three years in a row. My wife has an annual appointment with a specialty doctor in Naples each year. Our reservation is for two days. Last year we decided to check out after just one day with the intent of going home after her appointment. After her appointment, my wife had an incident that made me take her to a hospital. They ended up keeping her overnight. I called this hotel to see if they might still have a room and explained what had happened with my wife. They said sure come on back. I did go back and stay the one night. As far as I knew everything went just fine with this hotel. I made a reservation for this year for two nights again. I had to change the date by about one month so I called the hotel direct to change it. No problem they changed it. The day I arrive at the hotel they now tell me that I am on their undesirable list and they will not rent me a room. The front desk tells me it concerned something I did last year. I have no idea what I did and the clerk could not tell me either. Only the Manager could and that person was not there. Nobody said anything when I called the hotel direct to change my reservation about me being on their undesirable list. This is not a place you want to stay because for unknown reasons you may end up on their undesirable list. I would give this hotel a zero star rating if I could. Top it off I am a platinum rewards member which means I have stayed at a lot of Best Westerns for at least the past ten years. less