Super clean, but disappointed
02/01/2018 beachinfool, Cairo, Missouri
I booked this hotel only because of the pool and hot tub area for a weekend getaway for the kids. The pool room was 65 degrees, they said they had to keep the window open to create a draft for the do... more
I booked this hotel only because of the pool and hot tub area for a weekend getaway for the kids. The pool room was 65 degrees, they said they had to keep the window open to create a draft for the door to the pool area to shut.... I say fix the door, it was 10 degrees outside, the heaters in the room couldn't even begin to keep up with that temperature blowing in. The water was warm, but 65 degrees is too cold for kids to get in and out of the pool. And on top of that, the hot tub closed the day of our arrival. Needless to say, we did not get to spend near as much time using the pool as we had hoped for.
I had to give the hotel a 4 rating, however, because everything was super clean and everyone was very accommodating. Our rooms were ready before check-in time and very clean. The free breakfast was better that average with many options to choose from. Beds and pillows were better than average. Hotel location is excellent also.
I hope they get the pool area situation figured out because it is very nice and we would like to stay again the next time we venture to Branson. less
Sue G, General Manager at Best Western Music Capital Inn, responded to this review
Thank you, beachinfool, for choosing the Best Western Music Capital Inn for your recent stay in Branson, Missouri. We appreciate your comments regarding our location, cleanliness, breakfast, beds and pillow! I apologize for the problems that you experienced in the pool area. It is unfortunate that the power switch to the hot tub malfunctioned on the day of your arrival and we were unable to obtain an immediate replacement. Your comments regarding the temperature of the pool room have been addressed with the appropriate team members, and I sincerely apologize for your inconvenience. We hope to see you again on your next trip to Branson!
Sue Gordy, GM