Okay for a night, but don't expect any frills
06/02/2017 MErwinCoaching, Evansville, Indiana
This hotel was a good choice for a college visit to Ball State University, at least on paper. When we arrived, there were four people in line to check in (I'm sure it's not like that all the time, but... more
This hotel was a good choice for a college visit to Ball State University, at least on paper. When we arrived, there were four people in line to check in (I'm sure it's not like that all the time, but...). There were three people behind the desk, but only one computer was working, so check-in was quite a wait. The room was pretty much what I expected - it was clean. However, this was a chilly night, and since the in-room HVAC system hadn't been on at all prior to our arrival, it was about 50F in the room. The heater was not up to the task of heating the room quickly. My daughter was shivering for the first 30 minutes in the room. It really didn't get to a satisfactory room temperature for about 2 hours. So we settled in under the covers, and began to connect to the internet - no luck. The front desk gave us a username and password that didn't work on either available Best Western network. One of the networks was open and didn't require a login, but the service dropped and disappeared about every ten minutes and we were never able to sustain any kind of connection. Breakfast was a little less than expected, choices were more limited than we were accustomed to even in the quick hotel breakfast category. I wouldn't bring my family here again, I might spend the extra $20 or so to stay at an upgraded place. less
BestWestern M, Front Office Manager at BEST WESTERN Muncie, responded to this review
We are truly sorry that your stay was not up to your standards or our standards. We are in the process of revamping the internet, as well as breakfast if there is any way that we could improve please email email@example.com and we promise to work on fixing the issues you had as well as looking at improving in any areas you think we can.