This hotel was okay. We slept well and it was quiet, the pillows were great, but it was not super clean. Because Covid is going on right now, I really want things to feel extra clean before I can feel... more
This hotel was okay. We slept well and it was quiet, the pillows were great, but it was not super clean. Because Covid is going on right now, I really want things to feel extra clean before I can feel completely comfortable traveling and this wasn’t even standard clean. The floors in the lobby and elevator were not cleaned during the four day trip we were there. It was visible. There’s as a very strong trash smell in the whole downstairs and was also what looked like someone had sneezed on the inside of the elevator door and it remained the whole trip we were there. I went and worked out in the gym and there was no sanitation wipes to clean the machines before and after my workout. I picked this hotel because it had a gym and it did the trick, but I wouldn’t stay here again. less
Tina M, Other at Best Western Mt. Vernon Inn, responded to this review
Dear Valued Guest,
Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered during your stay. It is of the highest importance that things like this are not missed by our staff and mistakes like this should never be overlooked. I want to let you know that we have the highest standards of cleanliness and that your comments are very important to us and addressed immediately with our housekeeping staff. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Know that we continuously strive to meet your needs and expectations.
I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to restore your faith in our hospitality and service.