A Good Time Until...
03/07/2019 btbcruisin2009, Des Moines, Iowa
This is a small MO town with a Best Western Hotel right off US44. After traveling in MO for the week for business I landed at this hotel for a couple of days. It’s close to where my daughter recently ... more
This is a small MO town with a Best Western Hotel right off US44. After traveling in MO for the week for business I landed at this hotel for a couple of days. It’s close to where my daughter recently moved so wanted to take advantage of being there to visit her. However after returning home I found additional charges were charged, fraulent charges.Mind you I was not notified of this charge nor was it on my paid in full receipt. After multiple calls called I talked to the manager he accused me of having a pet in the room. What? NO pet was in the room! He said he had pictures and I asked him to email them to me which he said he would. I stayed there June 14 and 15th and no pictures yet. I asked to talk to the managers boss, told he would call me. Today is July 3, 2019 and still no call! Customer Service is atrocious. This hotel puts Best Western to shame. Laughable moment is that if all this dishonesty from them hadn’t occurred I would have stayed again because I will be in the area often in the future. I would have put up with the small pool and lousy breakfast but knowing fraudulent charges may end up on my account I won’t give them another cent! My advice to anyone is to find another hotel, drive the additional 30 miles to Springfield, MO unless of cours you don’t mind being charged for something you didn’t do. less
umeshp391, Front Office Manager at Best Western Mt. Vernon Inn, responded to this review
we apologize you has problem. if you have pet take pet friendly room we charge $ 20. per pet . your room non pet room our staff ( hskp ) found and report also we took photo what is in room we try to send email some how n you don't get proof . we are not charge any extra unless any damage, pet , stolen ,broken or smoke in room . again