Fine accommodations, poor service
03/06/2019 YKM2008, Brookfield, Wisconsin
We stayed here for a wedding, and you will notice the only alternatives are lesser branded hotels. I expect certain things at a hotel, especially clean and dry towels. We went swimming on Sunday at 7A... more
We stayed here for a wedding, and you will notice the only alternatives are lesser branded hotels. I expect certain things at a hotel, especially clean and dry towels. We went swimming on Sunday at 7AM when the pool opened and learned there were no dry towels available to us. I was told to use the ones from my room (which we used the previous night for our kids' baths). There should always be available clean towels.
Also, the breakfast on Sunday morning was only served from 6-9AM, which is at least 1hr too early for this day of the week.
Every time I needed something at the front desk I had to ring the bell.
Also, this isn't a problem for me, but the walls were very thin - I heard the TV next door like it was in my own room.
One good note: they do have rooms that accommodate families bigger than 4 people. less
Jay C, Public Relations Manager at Best Western Mt. Pleasant Inn, responded to this review
Thank you for sharing the outcome of your stay with us. We appreciate your feedback as it helps us improve our service and property. Our sincere apologies about the noise and pool towels, that's not something we want our guests to go through and we can correct.