30/08/2018 Davigeta, Saint Louis, Missouri
My wife and I were heading back home and needed a hotel for our last night on the road. We picked this hotel due to its location. We got a reservation 2 hours before we arrived. The front desk person ... more
My wife and I were heading back home and needed a hotel for our last night on the road. We picked this hotel due to its location. We got a reservation 2 hours before we arrived. The front desk person seemed nice and there were cookies up front, a good sign I thought. However, this hotel has issues. My main concern is security. The doors to rooms do NOT close after you enter the room unless you push hard on them. There is a back entrance, near the room we got, that was supposed to lock when closed, but it was propped open by a rock repeatedly (I shut it, but soon after it was open again). This is not good. I pointed this out to staff, and the person I spoke to did not appear to be concerned. Further, as we were leaving, there were cleaning staff about. LOTS of rooms were propped open, by sticking put the guard used to lock the doors from inside. I have NEVER seen this at a hotel. Maybe all these rooms were unoccupied, but this was during the Old Threshers event, so I'm guessing it was highly occupied. I am guessing they were opened to make it easy for staff to get in to clean. Even if the rooms were empty, someone likely could grab stuff and go out the back. The bed was ok, pillow were ok but small. Breakfast was meh. I personally would not recommend this hotel unless management addresses these safety issues. less
Bobbie Jo S, Front Office Manager at Best Western Mt. Pleasant Inn, responded to this review
We apologize for these inconveniences you encountered with us. We are currently waiting for the technician to install the security lock on the side door you are addressing. We have the equipment and locks at the hotel but waiting for the technician is another thing. The doors you saw propped open are for housekeeping staff to get to the laundry and trash, none of those rooms occupy any guests or any property of any guests. We are working to address these issues you are concerned with and are preparing for a remodel as well.