Beautiful location - Horrible Customer Service
We rented for 3 nights at 200/night. No Maid service at all, even when requested. Still blaming Covid. We were supplied Coffee, TP, garbage bags and towels when we took them down and placed them on th... more
We rented for 3 nights at 200/night. No Maid service at all, even when requested. Still blaming Covid. We were supplied Coffee, TP, garbage bags and towels when we took them down and placed them on the managers desk.
In the beginning we weren't even told we needed to request it, and then when we did, they said they would try and see what they could do..... which was nothing apparently.
The "Grab and Go" breakfast was joke, and we will not be back at a Best Western for a long, long time.... they used to be one of our favs. less
Paul Sala, General Manager at Best Western Mt. Hood Inn, responded to this review
Please accept my apologies for our failure to provide you the experience that you expected and wanted. I'm sorry that it felt like we were using Covid as an excuse. We are all eager to return to "normalcy" and get back to the regular breakfast buffet and full stay-over service. We have recently upgraded our "Grab n' go" breakfast options to include a hot, cold, and children's option each day and will provide stay over service upon request. If the staff failed to pass on your request properly or was unable, for some reason, to fulfil you request, I must apologize for that as well. I will share your feedback with the front desk staff. Clearly we need to do a better job communicating and with follow through. I hope you will give us another chance the next time you come to the Mt. Hood area. Sincerely, Paul Sala - General Manager