Best Western Mt. Hood Inn

87450 E Government Camp Loop, Government Camp, Oregon, 97028, United States
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Best Western Mt. Hood Inn

Welcome to the Best Western Mt. Hood Inn!

Whether you favor Timberline Lodge or Mt. Hood Meadows, our Government Camp hotel is situated close to the best skiing and snowboarding in Oregon.

The ski resort of the Meadows is moments aw
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Pets not accepted
Check-in & Check out16:00:00 | 11:00:00
87450 E Government Camp Loop, Government Camp, Oregon, 97028, United States

Reviews of Best Western Mt. Hood Inn

Traveller Overview:
4.0 Rating: 654 reviews
Excellent 41%
Very Good 31%
Average 12%
Poor 8%
Terrible 5%
Rating

jennifercO2248EY, wrote review 29/07/2021

Clean and comfortable

Stayed in the Best Western to do some hiking on Mt Hood. The hotel was clean and comfortable, and the staff was friendly. Hot beverages available in the lobby, good laundry facilities, and nice indo... more

Rating

stpalmer27, wrote review 10/07/2021

perfect location

I really liked this Best Western. The staff was great, the rooms were fine, and its perfectly located for exploring the area. I don't ski, but saw that the hotel had equipment lockers for all of the g... more

Owner Response
Paul Sala, General Manager at Best Western Mt. Hood Inn, responded to this review
Dear Stpalmer, Thank you for taking the time to write review and for choosing the Best Western Mt. Hood Inn. We're happy that the location worked so well for you and delighted that you "called out" the staff! The staff work hard to make everyone's stay memorable and they appreciate the positive feedback. We hope you can come back and stay with us again soon. (Maybe give skiing a shot!) Sincerely, Paul Sala General Manager
Rating

Kschroth, wrote review 28/06/2021

Beautiful location - Horrible Customer Service

We rented for 3 nights at 200/night. No Maid service at all, even when requested. Still blaming Covid. We were supplied Coffee, TP, garbage bags and towels when we took them down and placed them on th... more

Owner Response
Paul Sala, General Manager at Best Western Mt. Hood Inn, responded to this review
Dear Kschroth, Please accept my apologies for our failure to provide you the experience that you expected and wanted. I'm sorry that it felt like we were using Covid as an excuse. We are all eager to return to "normalcy" and get back to the regular breakfast buffet and full stay-over service. We have recently upgraded our "Grab n' go" breakfast options to include a hot, cold, and children's option each day and will provide stay over service upon request. If the staff failed to pass on your request properly or was unable, for some reason, to fulfil you request, I must apologize for that as well. I will share your feedback with the front desk staff. Clearly we need to do a better job communicating and with follow through. I hope you will give us another chance the next time you come to the Mt. Hood area. Sincerely, Paul Sala - General Manager
Rating

aemcavaney, wrote review 25/06/2021

Average hotel for a short stay

Room was clean, beds were comfortable and the location was good for exploring near Mount Hood. We were very disappointed with the grab and go breakfast. I understand that it's tough to please all but... more

Owner Response
Paul Sala, General Manager at Best Western Mt. Hood Inn, responded to this review
Dear Aemcavaney, Thank you for taking the time to write a review and for staying at the Best Western Mt. Hood Inn. We're happy to hear that you found the location convenient and the beds comfortable. I am sorry that you didn't like the breakfast burrito. We're still experimenting with different breakfast products for the grab and go breakfast and it sounds like the burrito was a flop. We've gotten some good feedback on our western and cheese omelets and we're trying several different breakfast burritos to try and find one that works better. We hope you will come back and stay with us again soon. Sincerely, Paul Sala General Manager
Rating

Trav_LN_now, wrote review 31/05/2021

Average room

This was an average hotel, but it was clean and comfortable and met our needs for the one night stay we required. They offered an bagged take-away breakfast in the morning which was nice, and satisfi... more

Owner Response
Paul Sala, General Manager at Best Western Mt. Hood Inn, responded to this review
Dear Trav_LN_now, I like your screen name! Thank you for staying at the Best Western Mt. Hood Inn and for taking the time to write a review. We are in the midst of some major changes at the property and I appreciate the feedback. We just upgraded the breakfast and are still trying new products to make it great. I'm happy to hear that it filled you up until lunch. Many of the more decorative elements to the rooms had to be removed for COVID but we're hopeful that everything will be back in place soon. We hope you can come back and stay with us again. Sincerely, Paul Sala General Manager