30/11/2016 LaraDavis, Portland, Oregon, United States
Every year for the last 8 years I visit Timberline with my family for Thanksgiving dinner and stay the night here. I have had an issue every single time (double billed - twice, incorrect room, extreme... more
Every year for the last 8 years I visit Timberline with my family for Thanksgiving dinner and stay the night here. I have had an issue every single time (double billed - twice, incorrect room, extremely rude staff, etc), but continue to return because it is the only dog friendly lodging on in the vicinity. This year i booked on expedia and called about 3 weeks prior to my arrival to verify that my room was pet friendly and was assured that it was. Upon arrival the key card i received was for a floor that has not historically been dog friendly, so i asked the desk clerk and she looked at me like i was crazy; i actually had to repeat myself, then she told me that the hotel is not a pet friendly property! I incredulously asked when that happened and she unapologetically shrugged her shoulders and said she didn't know - maybe January. I asked why someone would verify that i had a pet friendly room three weeks ago – in October – and she just shrugged and offered to give me the number to a hotel about 20 miles away - down the mountain. i declined and decided to have my dogs sleep in my vehicle overnight since we couldn't get a refund. Then we went to the room and were disappointed yet again! I booked a king room with a spa tub, which in my past stays has been large enough for two, but this one definitely was not - and certainly not worth the extra money, but did come with several long curly strands of black hair.
This place seriously needs to get their act together, but i will not be returning to find out if they do. I suggest you save yourself the hassle of dealing with this property as well! less
MtHoodInn, Front Office Manager at BEST WESTERN Mt. Hood Inn, responded to this review
First and foremost, I want to apologize that your stay with us did not meet your expectations. We determined over a year ago that it was in both ours and our guests' best interest to establish a no-pet policy at our hotel. (We do allow service animals) There is no real way to determine which dog owners were responsible enough not to allow their pets to harm other guests or the property.
As for our king hot-tub rooms, we have a few in our hotel and each of them are identical. There are no tub variances.
After some further research into your complaint about calling in October to verify your reservation, your room was booked through Expedia. Their site specifically states that we have a no-pet policy. We have no record of your call and your reservation had remained untouched (no one looked up your last name or reservation) until November 24.
We wish you well.