Blah, a big disappointment
Hospitality here is non-existent. Front desk was unwelcoming and cold and unwilling to help or apologize for their mistake. The online check-in system is a hoax, they don't have rooms ready on time fo... more
Hospitality here is non-existent. Front desk was unwelcoming and cold and unwilling to help or apologize for their mistake. The online check-in system is a hoax, they don't have rooms ready on time for the guests who have been asked to tell them what time they will be checking in because of their elite guests get a late check out. It's messed up. Hey BW don't ask guests to hurry to check in at a specific time just to turn them away because you don't even have a room ready. Not the maids fault by the way. The only benefits of staying here? Location is close to Gov't camp and Mt Hood Ski Bowl. The oddly situated breakfast station by the door was well maintained, even tho with powdered eggs. We will find someplace else next time. The morale here kinda bummed us out. less
MtHoodInn, Manager at Best Western Mt. Hood Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.