Best Western Mountainview Inn

1024 11th Street N, Golden, British Columbia, V0A 1H2, Canada
based on 635 reviews Trip Advisor Logo
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Best Western Mountainview Inn

The Canadian Rockies prove an incredible backdrop to this Golden hotel, close to Kicking Horse and just steps from downtown.

Enjoy mountain views in the morning, then spend the day discovering downtown Golden. However, for many guests, stayi show more

For meetings and events enquiries please call 0844 387 62 40

Pets not accepted
Check-in & Check out16:00:00 | 11:00:00
1024 11th Street N, Golden, British Columbia, V0A 1H2, Canada

Reviews of Best Western Mountainview Inn

Traveller Overview:
4.0 Rating: 635 reviews
Excellent 45%
Very Good 33%
Average 12%
Poor 5%
Terrible 2%
Rating

garypU8386FL, wrote review 07/10/2020

More Light in a Cave

I stayed here for one night in October 2020. The hotel and service were fine EXCEPT for the room being so dim it was more like a cave. There were three lamps and a ceiling fixture and all of them mu... more

Owner Response
Dawn Mellings-Kynoch, General Manager at Best Western Mountainview Inn, responded to this review
I am terribly sorry that the lighting was an issue for you. We have been working on a replacement light between the beds and will hopefully soon have this issue rectified. As for the spider, its that time of year when all the little bugs are trying to find a warm place for the winter. We are diligently keeping an eye out for them so we can place them back outside in their natural habitat.
Rating

Marie500122, wrote review 19/09/2020

Best Western Golden BC

Very clean, very comfortable bed, clean swimming pool. No hot tub. No on site restaurant. Excellent staff. Enjoyed our stay very much. Will stay here again. For the golfers.....you get $10 off on... more

Owner Response
Dawn Mellings-Kynoch, General Manager at Best Western Mountainview Inn, responded to this review
Thank you for providing a review. It was absolutely lovely having you. We hope to see you again!!
Rating

William M, wrote review 09/09/2020

COVID Safe Stay

We had a voucher through BW points but the emails I received fro BW head office were confusing. The lady at the front desk sorted it all out quickly and we were checked in in no time. The premises was... more

Owner Response
Dawn Mellings-Kynoch, General Manager at Best Western Mountainview Inn, responded to this review
We are pleased we were able to deliver excellent service during your recent stay with us. Your comments and review are truly appreciated, thank you. We look forward to being able to welcome you again, should you require accommodations in the future. Stay safe and healthy!
Rating

Z5884OYwilliame, wrote review 03/09/2020

Best Western Golde

Lovely large clean rooms with very comfortable beds and bedding which results in a good night's sleep. Because our stay was during the pandemic, staff were going the extra mile to keep their guests s... more

Owner Response
Dawn Mellings-Kynoch, General Manager at Best Western Mountainview Inn, responded to this review
Thank you kindly for your fabulous review. We greatly appreciate your loyalty to Best Western when there are so many hotel options...thank you! I am so pleased that you enjoyed so many aspects of your stay with us here in Golden and that my amazing team took such great care of you. I'll be happy to share your compliments with them all. Please stay safe and healthy!
Rating

edn636, wrote review 22/07/2020

Not the Quality We are Used to

On our vacations, we do regularly stay at BW hotels. This one in Golden is getting old and is sorely in the need of a renovation/upgrade. The pool area, which was not available when we stayed, look... more

Owner Response
Dawn Mellings-Kynoch, General Manager at Best Western Mountainview Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. At the time of your stay, I have just arrived to the property, only a few weeks prior. I am so sorry for your disappointment. I have been working diligently to ensure standards are being met by replacing mattresses, sofa beds, updating all areas to the best of my abilities. We do have two luggage carts, unfortunately, we do not have room for more but I can understand your frustrations, especially during peak times. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel’s services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests’ stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control. Please stay safe and healthy!