Best Western Mountainview Inn

Best Western in Golden is an excellent location en route between Lower Mainland BC & Alberta. My family & I frequently meet in Golden when we are travelling to visit each other. Always an enjoyable stay & always excellent service. less

Very grateful that the BW Mtn. VIew Inn has remained open for those of us needing a place to call home while being out on the road, being of service to the essential services. May others see this and make use of your hotel. less

We checked in on March 9th. A gentleman, whom I assumed was the manager, said he would check to see if the room was ready & came back & said it was. Girl ran through my credit card for more than the room was, however, that is standard practise. We parked near the back as I asked for a room near the door for my husband who has trouble walking. We are both Seniors. On the side of the hotel the water in the parking lot is almost up to the bottom of the door if you have to drive in the centre. I walked to the front & got a luggage rack, and we loaded the rack, going through 2 heavy doors to our room. We unpacked our necessary items, I sanitized the whole room, and we sat down to watch TV. TV has no signal. Called the front desk, & she said that she would come and fix it. No fix, so said the guy would be out in the morning. We said we wanted TV so she said we could move to another room. We had to repack, and move to the other room, carrying all our things. Mostly I did as it is hard to carry suitcases, cooler and balance a cane. I cleaned the room again & decided to make popcorn. Microwave does not work very well. took 10 minutes to make popcorn. Supper which I had brought was 20 minutes. When I went to the front to tell the girl and she said I could use the Microwave in the front. When closed the bathroom door, it was filthy behind it. Next morning we got up and the little coffee maker would not work at all in the room. Next morning my husband walked to the front, & told the girl what had happened the night before & she said the manager was not in, but gave him Maneesh's email. My husband could not stand any longer, & so did not check out or get our corrected bill. After contacting Maneesh twice the next day we are still waiting to hear from him. I sent my review from BW as to how was our stay. They contacted me with an email saying they were sorry the microwave and coffee pot did not work & the bathroom was dirty behind the door. No mention of TV or the inconvenient move. And I should call them & talk about it. Talk about what?? How they have cleaned the room, replaced the Microwave & coffee maker, adjusted our bill? less

This hotel appears relatively fresh and decently appointed. I asked if it had been recently built but they said no, it had been remodeled in the last couple of years. Rooms are good and the facilities are what you’d expect with the exception of no outdoor hot tub, which I was hoping to use after a day in the slopes of Kicking Horse Mountain. There is an indoor jacuzzi next to the indoor pool that was inundated with kids running around. The breakfast was better than expected with pancakes as well as waffles, eggs, sausage, bacon, etc. That certainly can save you some money, particularly for families. My only true disappointment was the absence of maid service. While apologetic, the front desk staff only offered a few extra towels and no consideration for the inconvenience. That’s a training issue. All said, I would consider returning to this hotel for a future stay. less

2nd time stopping here. Nice clean rooms my son used the pool before it closed and enjoyed it. Nice large selection at breakfast. They are on top of replacing any items that are close to running out. Overall a good place to stop with the family for the night less