12/01/2017 CentralABFamily, Red Deer
We stayed here for three nights during the first week of January. We used Air Miles to book the stay, so the cost was very reasonable. Check in was efficient, front desk service was extremely friendly... more
We stayed here for three nights during the first week of January. We used Air Miles to book the stay, so the cost was very reasonable. Check in was efficient, front desk service was extremely friendly and helpful. Our room was a reasonable size, with a good TV and fridge (no microwave). The beds were comfortable - very much what we expect at a BW. Breakfast was the same all three mornings - instant eggs, shredded hash browns and sausages, with toast/cereal/yogurt/hard boiled egges as options. Service in the breakfast area was very pleasant. The wifi worked nicely, too. The downsides - breakfast was pretty "blah", no hot tub (just a pool), and the location is pretty nondescript. Our main concern was that we stayed three nights and our room was not serviced for the first two mornings. When we returned from skiing, we pointed this out to the front desk. We were impressed with the response (the desk staff came to take care of it right away), plus they gave us enough points for a complimentary stay elsewhere. I'm not sure this would be our first choice the next time we stay in Golden. less
Jordan E, General Manager at BEST WESTERN Mountainview Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 2503442333.
Chief Operating Officer
Best Western Mountainview Inn, Golden