Although their computer system was down, they did their best to right the errors caused.
09/11/2017 t0nalee, Calgary, Canada
Darwin at the front desk was so awesome that I had to buy him a gift. He was patient in the face of adversity and put up with a lot of stress with their computer system being down (for 2 weeks!) and ... more
Darwin at the front desk was so awesome that I had to buy him a gift. He was patient in the face of adversity and put up with a lot of stress with their computer system being down (for 2 weeks!) and being yelled at by various guests. He treated our hockey group with respect and bent over backwards to provide us a space to gather and with gift bags for the team. A first! Very personalized and small-town with a smile type service. We'll be back!
On the down side, it's odd that their systems were down for so long. This is a problem and puts undo stress on staff and causes errors in reservations for guests. less
General M, General Manager at Best Western Mountainview Inn, responded to this review
Good Afternoon Tonalee,
Thank for your time on the review. We value your business and appreciate your feedback. My apologies for the reservation error due to sudden and unexpected server crash down during the last week of October 2017. It was really hard for us explain on the situation but we tried all our best to accommodate all the guests requests and reservations. We are all set now and our team is happy to welcome you again in your future visits to golden.
Best Western Mountain View Inn-Golden