Best Western Mountainbrook Inn

3811 Soco Road Route 19, Maggie Valley, North Carolina, 28751-9506, United States
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Best Western Mountainbrook Inn

This Maggie Valley, North Carolina hotel boasts newly renovated guest rooms, beautiful views of the Smoky Mountains and provides convenient access to the Blue Ridge Parkway and the Cataloochee Ski Area.

Situated near western North Carolinas
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Mountainbrook Inn

Traveller Overview:
4.0 Rating: 604 reviews
Excellent 46%
Very Good 35%
Average 12%
Poor 3%
Terrible 2%
Rating

401nate, wrote review 28/12/2019

Best pillows and mattresses

Great hotel! Staff great, good location, good rates, good breakfast, good internet. I would stay here again. Breakfast was good, but breakfast room was a little small. They had rocking chairs in front... more

Owner Response
michael p, General Manager at Best Western Mountainbrook Inn, responded to this review
thanks for your review!! Hope to see you again!!
Rating

BritnieR, wrote review 22/12/2019

Great staff, great stay

This was a very pleasant surprise, at check in the lady who was working the desk was great! She was friendly and made the process quick and easy. The room was clean and decently updated. We went to ea... more

Owner Response
michael p, General Manager at Best Western Mountainbrook Inn, responded to this review
thanks Britnie for taking the time for this review!! Glad your experience with us was great!! See you again on your next trip to Maggie Valley!!
Rating

Elizabeth F, wrote review 20/12/2019

Enjoyable stay

Very friendly staff. Beds were comfortable and room was clean. The only issue we had was the refrigerator had a very bad smell to it. The front desk was told and very quickly another refrigerator was ... more

Owner Response
michael p, General Manager at Best Western Mountainbrook Inn, responded to this review
thanks for your review! Hope to see you again!!
Rating

Rodney S, wrote review 27/11/2019

Bad Hotel

Hotel under total remodeling, workers and materials everywhere: over charged me on room and didn't correct. ... more

Owner Response
michael p, General Manager at Best Western Mountainbrook Inn, responded to this review
responding to your review....I personally apologize for your stay... I am the assistant manager here at then hotel, I was the one that checked you out.. Im not sure that you understood the total of your bill ...you were giving a discount for your stay which was refunded back to your card..and your Free night was redeemed with your points and there was no charge to your credit card..notice on your receipt the 30.00 says direct deposit to Best western Rewards..we didn't have a credit card on file...for this reservation..again I am sorry you were not happy with your stay..I promise there were no rodents in the ceiling, causing the noise you heard.again I apologize and hope this helps...
Rating

Kathy C, wrote review 22/11/2019

Maggie valley stay

No insulation in the guest rooms. Heard ALL outside noise. Hot water was non existent for 2nd shower. Housekeeping came to room before we even got up (around 9am) and did not come back that day to ... more

Owner Response
michael p, General Manager at Best Western Mountainbrook Inn, responded to this review
thanks for your review... and I apologize for your stay..Please come stay again now that the remodeling is complete..'